Safelite AutoGlass

This shop has ghosted me twice on mobile repairs. It happened a couple years ago, and now it happened again. At one point when I finally got a technician to show up, he forgot to bring the adhesive. He told me he would be back, then left and never returned and never called. He also left the doors open to my truck. I tried to reschedule, because they cant be bothered to actually call me. I rescheduled through customer service. I ended up getting a call from a tech saying they couldnt work on it unless I brought it in. I cant bring it in, that's why I scheduled the mobile repair. My truck is the most popular vehicle on the planet, Ford F-150. The parts and work are not difficult. There are literally millions of them on the road. This shop stinks. Their customer service and basic communication are terrible. Avoid.

Never do business with Safelite auto glass. They will quote you one price and then when the mobile service comes they will give you a way different over price. And they will argue about it as if they are right. I have everything recorded in my email of their quote. They quote the price to be $235 and when the technician came they didn’t have the right glass. And tried to bait switch me with a totally different price glass. I wasn’t happy with the rudeness, unprofessional and incompetent of the tech. And you should train all your staff better on customer services.

Someone smashed a window in my car. I scheduled an on-site repair. AJ from Safelite showed up on time, explained the process, and fixed my car. He vacuumed out the glass and wished me a good day. Easy peasy (for me--AJ did all the work). If you're reading this, you're probably stressed about a broken window. I'm sorry. It sucks. Choosing this company will make it suck less. I promise. By the way: everything was very straightforward through my insurance company (American Family). They processed my deductible on the app.

Had a wonderful experience having my windshield replaced at Safelite in Tukwila. From the moment I walked in, the staff was courteous and friendly. I was checked in quickly, and the work started almost immediately and was completed in less time than I thought it would be. The staff was informative and updated me on the progress as the work was close to completion. I also appreciated the space to bring my laptop and work while I waited. I will definitely return to this location should I need windshield service in the future.

Ask what to expect. Unfortunately, my after picture won't upload. I had, what I would consider, a very large chip in the windshield. I was surprised to find it would be repaired and didn't need replaced. I wasn't expecting the repair to look like a significant chip. Not at all like it was, but still pretty bad looking. Had I been given an idea of what it would look like, I would've just had it replaced. Since I'm no glass expert, I can't say the technician did a good job or poor one. I didn't expect it to look like new - just better than it does. Oh, well. Live and learn.

On Friday July 12, 2024 I took my 2021 Mazda CX-9 to Safelite at 12600 Interurban Ave S in Tukwila WA to get my front windshield replaced after a rock cracked it. I dropped my car off at 1:00 p.m. for what was supposed to be a pretty quick windshield replacement only to get a phone call saying they are having trouble recalibrating my cars safety systems. The Safelite person on the phone said Safelite has a hard time calibrating Mazda’s, to which I said I’m concerned because you guys replaced a windshield in my old 2016 Mazda CX-5 turning it into Mr. Magoo (eventually that was fixed by the dealership)! I waited over an hour to receive my Mazda CX-9 with most of its safety systems still disconnected. Safelite said I would have to reschedule a second day for a Recalibration, and they asked me to bring my car back the following Monday, July 15, 2024 at 7:00 a.m., so I scheduled it and went to leave in my car with most of its safety system disconnected and noticed they left my rearview mirror loose and floppy. They finished recalibrating my car that morning so I went to pick it up around lunch and told the service counter guy if they fixed my rearview mirror back to the way it was when I dropped it off. He looked at me confused, understandable so I explained that they loosened it and when I go to press buttons on it or adjust it, it’s loose, unstable and falls off the glass. He said it should be good to go so I went outside to look and came back to let him know it was still loose and unstable. He said “Oh, we will have to schedule you for a warranty service”, I said “I’m sorry, I’d like you to have the technician that loosened it, get the tool to tighten it like it was when I brought it in here”. He said “it would have to be a warranty service”, I said I’ve not received my car officially and that it isn’t hard to reach up under the rearview mirror with the tool that loosened it and tighten it back up the way it was when I brought my car in. Needless to say, the mirror is loose, falls off when touched and they made me reschedule another appointment, a 3rd day, yes, a 3rd day of Safelite over a simple window replacement for their incompetence, rudeness and unwillingness to simply tighten the rearview mirror that they loosened. I don’t have the little tool or I would fix it myself, but they had the tool sitting right there in their shop, 15 feet away and could have simply returned my rearview mirror to the condition it was when I arrived several days prior. My cars dash was made dirty with debris, finger prints and an overall lack of care. Now Safelite is sending a truck and employee to my actual home to tighten a rearview mirror that they could have done in a few seconds at their repair facility. I get to enjoy 4 hours of the window that they gave me from 12-4 p.m., waiting around for them to show up. [Update], I canceled the appointment after getting a specialized screw driver and tightening the rearview mirror myself. I strongly recommend Safelite be avoided at all costs if you value your late model cars containing any safety features that require calibration. There are plenty of alternatives that care about the customer and returning late model vehicles to their customers the way they were dropped off, in solid working order. ***See the Safelite comment below that they will follow-up, they haven't followed up and I doubt they will attempt to make things right. I would run, not walk to an alternative if you value your car, your free time and would like to avoid the rude member I had to deal with!***