Safelite AutoGlass

What a bad service!! After they changed my windows, it was a fight with this company. First they left me with the glass badly assembled, the rearview mirror loose and the windshield washer nozzles disconnected. I took it back and they told me that the glass had to be disassembled and reassembled. I took it back and they told me that they had assembled and disassembled it and the glass was the same. I took it back and now they tell me that the glass had to be changed because it was bad and that they had to change the mouldings because they are bent from so much disassembling and assembling, but that they had to order them. I took it back and they told me that the person who helped me last time did not order the mouldings. Now I have to wait for my order to arrive. They really do a very bad job, both the technical service and the administrative staff. It is not possible, that in the 5 times I have taken the car they never know what needs to be done to the car, they do not write down the history of the car. Very bad, I hope I never have to need their services. I requested the services of this company because they told me they were the best. Totally false, they are the worst. I DO NOT RECOMMEND THEM!!

What a terrible place! The people are jerks and customer service is miserable. You can’t call the place as all you get is a one 800 number and a computer system that will not let you talk to a real person. Three times they ordered new glass because they kept breaking it as they were bringing it in or installing it.. even tried two locations. Just awful people - stay away if at all possible!

be aware of the calibration fee. I was quoted $400 for my windshield and the small note at the bottom, additional fees may apply for calibration. All of a sudden a $522 calibration fee is added. They said they don't know the calibration fee on such short notice. I called a different company for a quote and they were able to provide me with an accurate estimate with calibration costs over the phone.

AVOID AT ALL COSTS. They'll show up late, 5 mins in he says there's a problem. He called his manager and was going to have to look into it. Leaves. Never calls back, Manager never calls back. I set up a new appointment, They still dont call, don't show up. After 5 hours on the phone between getting a robo caller to hang up on me and false promises. Thank manager finally calls me back, says he will look into it and he will call back in 5 mins. After another 3 hours, I call and have to have a district manager reach out to get anywhere. I ask if they can replace the windshield without the window molding, and they refuse service. 0/100 if I could the total Incompetency is mind blowing. They have been making the Z body style for over 20 years and they don't know how to replace them. They said they could not remove the A Pillars. I removed them in 10 mins. This location does not know what they are doing. Avoid.

Husband took his car in after THEY missed coming to our house for his scheduled appointment. Ended up making the crack significantly worse now costing us an entire new windshield repair right before we’re supposed to take the car on a trip. Absolutely ridiculous their mistake is costing us. Also took over an hour and half just to be told they can’t do anything now that it’s too damaged. See a like this is a consistent problem with them and kinda scamy.

I would recommend second guessing anything the receptionist tells you. I called last week to ask about getting my replacement done in Brookfield, at my place of employment, she quickly said “No, we will not replace your windshield in Brookfield, we will only replace your windshield in the city of Waukesha” I had the replacement done today, at my house in Waukesha, to later be told by the technician, that they do travel to Brookfield. Horribly customer service at the office in Waukesha.