Safelite AutoGlass

Took my 2021 Tacoma in for a a windshield replacement after hail damage. Safelite is a great shop if you want a low quality product installed by a low quality company. They won't give you one, but two leaky windshields and in return cost you thousands of dollars in repairs from water damage. Try to contact management about it? Good luck. Ended up taking my vehicle into the dealership where they found all the damage. Contacted not only the hudson location but also Safelite corporate. It took two months to get my vehicle back because of Safelites incompetence and unorganization. Would not recommend.NegativeResponsiveness, Quality, Professionalism, Value

I mentioned my frustration in trying to correct my address on the email notices where my car would be for the glass repair without success to the tech. It wasn’t until I received a text, not a email, from the tech that I was able to correct it. He asked if I wanted him to mention it to his supervisor. I said, yes. Later, I approached the tech to ask if he preferred a check or credit card for payment for the windshield wipers. He told me his supervisor forgave the cost for the wipers. He then mentioned his supervisor wanted their customers to be completely satisfied. I didn’t expect that when I had mentioned my disappointment Safelite Glass went out of their way to make me feel completely satisfied. Thank you. Raymond

Received outstanding service today. The receptionist was friendly and made the insurance aspect as easily as possible (she handed me an envelope of documents and said it's all taken care of). I had a question and the technician gave a very detailed and honest response. Nobody gets glass replaced for fun, but if you've got to, these guys are worth a look. *Disclaimer * Insurance company app integrated with Safelite, so it made it easier to go with them than not.And their little jingle that gets stuck in your head is also done in different countries/languages that they operate out of.

I brought our 2021 Highlander here as our insurance made it the simplest. The other two times i used this location, they forgot to reinstall my antenna and the other time, installed the wiper arms upside down- you turn the wipers on and they tried going over the hood! This last time, I got in my Highlander to leave from Safelite, and immediately the crash avoidance error was illuminated. I walked back in and was told it came in to the store that way. They told me I should probably go to a Toyota dealership. I said nope- and walked though the codes found in the vehicle with their tech. The installation tech ripped a wire off of the windshield camera heater. The technicians are not familiar with the vehicles they are working on and will try to pass the blame on to the customer. If I wasn't persistent I would've had to pay for Toyota to repair their mess up. Not acceptable for a company to lie and tell a customer that the part they broke was the customers fault.

I’ve recently had really bad luck with my car windows, one incident included a busted rear window and another was a break in to my driver side rear door. I went with Safelite for both replacements and both times Dustin was the technician that came out to service my vehicle. Both times Dustin clearly communicated the schedule and what to expect during and after the appointment. He did a thorough and professional job and I honestly was so glad to hear that he was the same technician coming out the second time around! I will certainly be recommending Safelite (and Dustin!) to anyone who is in need of auto glass repair.

I have gone to this location twice in one year not because of poor service, but because I have a 2019 Jeep Wrangler Sahara that I love, but is prone to windshield cracks and chips. On my first visit I had to replace the windshield as there were several cracks. My experience was great! My windshield was installed quickly with no issues during or after install. On my second visit, which was today, I needed a dime sized chip repaired in the center of my windshield. BRIDGET was my repair specialist and she was SOOOOOOOO AWESOME!! I was late and she still greated me as if I was on time. She was so quick and thorough with the information and after care that I did not have to ask any questions. I felt safe leaving this up to her as she demonstated exactly why they call her a specialist with her knowledge and AMAZING WORK! I can barely see where the chip even was. Of course it is still there, but it is not noticeable and I could not be happier!! What a Awesome technician!! If I need anything in the future I hope to work with her again! :) Thank you so much!! :)PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield repair, Auto windshield replacement