Safelite AutoGlass

One thing I will say is, they do have good costumer service. I wish their work was as good. Last winter, I brought my Jeep Grand Cherokee in for them to replace the windshield. Well... 3 months later, my rear mirror fell off. I took it back in, they replaced the windshield again. Fast forward to winter, and every time there's even a little moisture in the air, it collects in the inside of my windshield, and on my dash. I would not recommend safelite to others. It's too bad, I've had good luck with them in the past. But that was in another state.

Absolutely do not recommend!! I paid over $1000 cash for a windshield REPLACEMENT to avoid insurance rates going up for making a claim. The online quote you receive shows less than $500 When you actually arrive at your appointment, they tell you that that’s only the price for materials. I know this is a common issue for customers because the man right after me had the same question. I received my car at close of business that day, hurried home and then looked over the work done. I cannot believe they are ok with doing such a poor job and charging people. When I called to get problem fixed, they said they knew who did it wo looking into it. So, they have poor quality workers on staff and do nothing about it!?! In all I took three days worth of drop off and pick up round-trip. That is there and back 12 times. I paid for two Ubers I was told by Safelite employees they would fix the problem as warranty work and I would get a discount. You can’t consider it warranty work if your original work was garbage. They don’t guarantee their work which is dangerous, very disappointing, and frustrating. They again replaced my windshield, but refused the discount they offered. The seal around my windshield was not lined up in each corner. The seal was not glued properly to the windshield. There were random gaps in the glass coverage and they scratched my vehicle during replacement. After receiving the second windshield it still isn’t quality work. A large piece of plastic slides GO SOMEWHERE ELSE

I am only giving them one star just because the scheduling process was nice and easy but I would absolutely not recommend or go back. I had scheduled an appointment two weeks in advance when I drove 40 minutes and showed at 7:00 am for my appointment the worker said I hope you don’t drive far because we don’t have the parts to do the window replacement. I never received a call the day prior and not even the morning of they waited until I arrived. Unfortunately the manager was not in and was not going to be returning for another week because he was on vacation. When I called the manager he never apologized or had anything to say why knowone reached out to let me know. Extremely poor customer service and wish I would have checked the reviews before even making the appointment because they have alot of negative reviews.

Windshield replacement m. Five stars overall. But be careful. Read the small print! The initial quote did not include the glass recycling fee ($39.99) or taxes. The upside is that I called customer service to confirm this, and ended up getting a much better deal. The call service agent was awesome, and was able to waive the class recycling fee, secure and additional $50 off as a new customer, and include "Farmers Cash" which allowed the company to reference my insurance in order to get a lower price on materials even though my deductible was higher than the total job. All in all, the windshield replacement was more than $100 cheaper than the other bids I had. But I had to read the fine print and do a little haggling! Additionally, the technician who did the actual work, Ian, was working outside his normal area, but showed up promptly, had a firm handshake, explained everything well. I have total confidence in his workmanship.

Will never work with this company again. I was working from home and thought what a great service to have someone come to my home to replace my back driver door. Wrong. Jadon was the technician who worked on my window. He completely destroyed my car. Did not install the new window in correctly causing a lot of damage to my trim. The glass that broke left pieces in my door and he said he would clean it out the best he could, I even gave him our shop vac cause the company does not provide them. Cleaning solution or some oil based liquid left dropping down the inside and outside of my car door. I was completely disappointed with my service and even more upset they destroyed my car. All they could offer me was windshield wipers …

I recently had a very disappointing experience with Safelite Appleton, specifically with an employee named Jadon. Despite Safelite's lifetime warranty, Jadon initially refused to perform a warranty replacement of my windshield. It was only after I provided additional information that he reluctantly agreed to replace it. However, the replacement windshield was installed with massive swirl marks in the middle, as if someone had taken a wire wheel to the glass. This is completely unacceptable and has left me extremely frustrated with the quality of service provided. I expected much better from a company like Safelite. This experience has been nothing short of an epic fail.