Safelite AutoGlass

Nate, my tech, was professional, respectful, and very thorough! I needed my windshield to be replaced but I didn’t have time to come in during normal business hours since I myself am working. Once he arrived he said all I had to do was unlock my vehicle and then I can go back inside to work. A little less than a hour later I get a call saying he completed the job. He proceeded to give me aftercare instructions and told me to have a great day. When returning to my vehicle I was very impressed with the replacement process but even more so I was shocked and pleased he removed multiple stickers (parking, toll tag, and oil change reminder) from my old windshield and placed them on my new windshield!! I had forgot all about them and did not ask or mention to him about the stickers. Nate went above and beyond and so thankful for his work and grateful the process was so easy for someone who has never done this before.

I hate to do this , But really Have no choice here. Had a crack in my windshield. Needed replacement. Drove in, Asked for help, Gentleman took my VIN and gave it to the lady by the computer. 15 minutes later and a lot of confusion, I asked to possibly email me an estimate Because I was running out of time. I spelled my email twice. Waited 10 days, Decided to call. Phone system is so AI, It’s infuriating. Took me 3 tries to get to the store. 25 minutes on the phone, Asked for original equipment, Not aftermarket. Nope, Apparently, even with the presence of VIN , Internet And being the leading provider of this type of service It’s hard to find proper information. Spelled my email twice AGAIN. Still no estimate. Have no choice, but spent way more money at Zimbrick, at least they have no problem spelling my email right and send me the information.

Had a no-show by the technician TWICE to replace the windshield on my vehicle. Called Safelite after the first no-show and struggled through their automated receptionist. It didn't understand "technician didn't show up", so went to reschedule the appointment, but the system was only interested in how I was going to pay. Finally got a human who was very apologetic and got me rescheduled. Sat around for another half a day waiting for the technician to show up to replace the windshield and again, DID NOT SHOW. I received emails saying they would be there both times and even received a text confirming the reschedule. There was absolutely no emails, phone calls, or texts saying they were delayed or anything. Just left me sitting, waiting for them to show for the entire time, both times. Time to get the insurance company to give me a referral to someone else that actually wants some business.

Fantastic experience!! I've been driving for about 5 years now with a 2-foot windshield crack, I kept not doing anything in part because I was worried about a couple bad reviews I'd seen (with prices suddenly tripling or work quickly falling apart). But for me, everything was perfect. I arranged for Safelite to come replace my windshield at my apartment, so I didn't even have to leave home except to hand over the keys. My tech, Austin, was fantastic. Friendly, efficient, and quickly replaced my windshield for the amazingly low price I'd been quoted online. He left the new windshield and everything around it immaculately clean, and everything has been perfect. Love my new windshield and I would have done this years ago had I known what a great experience it would be!

I had my windshield replaced in Madison, WI, and drove down to Orlando, Florida. When I arrived, I noticed the rubber edging holding the windshield in place popped out on driver top side and on the passenger lower right side. It is also bent in 2 places on the right side. The technician also forgot to place the cover on the wires from rear view mirror, which I found on the floor of my passenger seat and there is a 'piece' from windshield that I found on the floor- some sort of a rubber bolt. Please contact me as I need this repaired asap. I have called countless times, and I am unable to be transferred to a person nor do any of the dropdown mention options or verbal comands fit my needs. I will change my rating based on response.

First arrived and front seat lady was a bit sassy when we let her know we were waiting the 2-3 hrs to get things fixed. However it only took about 1.5hrs … saw them pull car around and first thing I noticed was my cross was not hanging but my handicap placard was. Got to car and saw pieces of my rosary on my seat, passenger seat and cup holder. My 97yr old client gave me that and it was broke. However no one said sorry. Or warned me it was broke. Also witnessed the front seat be pretty rude to a customer that could not speak English and kept asking for his keys and got louder as if he couldn’t hear. What a joke. My insurance company had me go there so it was not my choice. However I hope I do not have to go back. What happened to communication and good customer service?