Safelite AutoGlass

Had a very bad experience with Safelite. Passenger side window got smashed and I needed it replaced. Made an appointment for Safelite to come out two days after the incident. The technician, Adam, was very good and courteous. I had no issues with him. However, the company gave him the wrong window so it didn't fit the car. Adam got everything cleaned up but couldn't finish the repair. He told me they would order the correct window and then get back to me. This is where everything went south. My original appointment was on a Thursday. After waiting until Monday the next week and hearing nothing, I tried to contact the local shop to see what was up. Mind you I've now had a smashed window for almost a week, and while Adam covered it with plastic I couldn't use my passenger door due to the nature of the vehicle. It is literally impossible to contact the local shop. The local number gets you the national line. The options to choose from on the national line do not include contact local shop or talk to someone who knows anything. I tried using the online chat, but they sent me the number for the local shop. I finally reached someone on the national line, who said they would contact me and promised to send an email to the local shop to make sure. Two days later (Wednesday), I had heard nothing. I went online to see if I could reach someone again. I signed into the site using my name and car model and found that an appointment had been set up for my window. Note that they did not tell me about this appointment or contact me in any way. The appointment was for 12 days in the future and 18 days after my original appointment where they brought the wrong window. In addition, I could not make that time or any day around that time. And there were plenty of earlier appointments that I could sign up for. So rather than prioritize a customer they have already made a mistake on, and didn't bother contacting afterward, they compounded their error by pushing me weeks out to a time that didn't work for me. Furthermore, they wanted to charge me more because they had to order the window. I went to cancel. I would find someone local to do the work. They offered me $100 off to not cancel. But I shopped around and found a local company (Dynamic Auto Glass LLC) who came out the same day he gave me a quote and did it for significantly less than Safelite. Ultimately I had a great experience with Dynamic. The owner was easy going with great customer service. He even found me a used window on a less than common car so that the price was quite low. I'm giving Safelite two stars rather than one because Adam was great and cancelling was easy. I suspect if nothing goes wrong Safelite is fine. But as soon as something got messed up (wrong window in their system), everything went south. Their system isn't designed for something going wrong. My recommendation is that you should use a local company rather than Safelite. You'll be happier for it overall.

Paid for the calibration and they got it wrong. Rain sensing doesn't work. Adaptive Cruise has big problems. Windshield got a big chip after a month. Over 40 years of driving and this was my first windshield replacement. All of my sensing worked before the windshield replacement. Manager asked me to bring it in for warranty. I arrived on my appointment and was told the windshield had not arrived yet. I was told that the replacement was not good and that was causing the lane keeping assist to not work properly. Came back 2 weeks later. Manager was not there. Employee there knew nothing about our conversation. He said he would fix the calibration and fix the chip. See photo for "fixed" chip. I came back a couple hours later to see a very visible chip and lane keeping assist which works sometimes and only below 35 mph. I returned and complained. They told me the car is fixed. It is not! I'm out a thousand dollars and have a less functional car than when I went there. Avoid this place!!!!!

Very poor experience and shoddy work. I had my driver's side window smashed and took my car in to have it replaced. First time I'm there, they leave a TON of glass behind and they tell me my glass isn't correctly fit to my vehicle so they order me a new one and tell me I can't lower my window for a whole week. Second time around, they have me sit in the waiting area for almost 4 hours, making me late for work. And they STILL didn't clean the glass out of my door. They say it's because my car has to "relearn" for the automatic window procedure. When I go to use my window, the window drags on the door and the motor sounds rough. At this point I have to go to the main FIAT dealership to have my car looked at because Safelite is now causing mechanical issues. That 4 hours from the second appointment was probably spent thinking what lie to tell me to get me out of the door because as it turns out, the SECOND WINDOW is too thick and doesn't fit in the door properly much like the first one. Not only that, but the guttering is all dug up and the weatherstripping inside the door is ripped apart like a candy wrapper and held together by PURPLE MASKING TAPE. Nearly 2 months after the start of this ordeal, I am still on the hook for full price of the installation of the first window as well as dealership diagnosis and repair costs. I have worked for several repair shops and know first hand that it is not difficult for a glass replacement job to be done correctly. 4 weeks ago, I was promised an OEM window and a new technician. No follow up since. I probably could have gotten a new one from the dealership done by now if I wasn't PROMISED a complimentary redo. Poor technicians, poor training, poor materials, poor management, poor customer service. Would give -1000 if it was possible.

My wife had the unfortunate experience of having her windshield struck by a rock while driving on the freeway, which caused a star-burst right in front of her driver seat. While looking for repair locations, we decided to bring it to Safelite Autoglass in West Allis for an assessment and estimate of the damage. The staff looked at the windshield and suggested that a repair could work. Other locations right away only gave us the choice of replacement. On top of offering the possibility of repair, they agreed to tentatively make another reservation a couple of days later in case the repair didn't work or if we didn't like the result, to come back for a full replacement. On the day of the repair, Andrew was extremely professional and attentive to the work that needed to be done. The repair looks great, and the service was exceptional. Thank you for your honesty and for caring. I am definitely very happy to recommend Safelite Autoglass in West Allis to anyone needing service with the vehicles.

Honestly, one of the worst customer service experience's I've had with any company. I should of went with another company from the beginning. My first red flag should've been that they refuse to actually talk to anyone. They just force you to go online. It's just sad it's is actually acceptable in todays society to do that. I had them come out to fix a small chip in my windshield. The tech tells me as he is putting the suction cup on my windshield that there is a possibility that it could crack out and they aren't liable if it does. Already upset because they couldn't be bothered to pick a phone to answer a simple question about claim info. Then tell me when he arrives that they aren't willing to take a claim number and I would of had to do it online before hand. So I said whatever at least my windshield will be fixed. HA, Wrong.. the windshield cracks about 6 inches. Okay, can we replace it? He then says he has to call the office... Of course, no body answers when he calls. He then tells me, "the office would call me shortly" and then drives off to his next appointment. That happened at 10 am, I waited till 5pm for a phone call that never came.. At this point I was over it. I called a competitor they set up an appointment and answered all of my questions within 5 minutes (all because they answered a phone) Safelite didn't call me until 3:10pm the next day.. what a joke..

Had a pretty bad knock to my windshield from something hitting it while on the expressway. Insurance uses Safelite for repairs. When the technician saw the damage, he wasn't sure that a repair was going to be enough but that he'd try. And he did try. While it did improve the damage, it still needed a replacement. Which was a bummer since the damage was so low on the windshield, that I couldn't even see it from behind the wheel. Repair attempt was Saturday, appointment was on Monday for the replacement at 2pm. They didn't start working on the car until closer to three and that's only because my car sends me text messages when the door is unlocked. lol There was some confusion with pickup times, and rather than explain all that, they stayed past closing so that another customer and I could pick up our cars. So far so good. Haven't been through a car wash YET but I am pleased with the service.