Safelite AutoGlass

Now I realize why they have such a poor rating on Google. What a bad experience! Will never return to this location. Dropped our car off on 11/1 at 7:30 and was told that it would be done in a few hours and ended being the end of the day. We get a call at 4:46 saying that it’s ready. So when we picked it up it was not in the condition that we left it. First off the car was full of dust and the workers body marks across the hood and fenders. We found several scratches from that. Also the tint was not reinstalled nor was the dash cam. The dash cam was just tossed on the dash and we were told to come back in a few days to fix it, only because we had mentioned it. Just do it right the first time so we don’t have to waste each other’s time. We are very upset about this that we are going to have to file a claim to have our hood and fender repaired all for a dang windshield. I can’t believe how careless these people are. Update: The rear view mirror is not installed straight

Multiple painful errors. I wasn't planning to write a bad review until I finished repairing mistakes Safelite had made. I had my windshield on a 2025 Hyundai Santa Fe replaced around March 20th. Safelite messed up quite a few things for me. 1) The Safelite technician left pinkish purplish marks on our beige suede A pillars near the windshield. I complained over the phone, sent pictures via email and received no response. That was disappointing. 2) In May my passenger windshield wiper stopped working. It was just dead. Drivers side worked fine. I assumed Hyundai had failed me. After reviewing the repair manual I realized that the WIPERS ARE REMOVED DURING WINDSHIELD REPLACEMENT!!! I decided to remove the protective cowl (that covers the windshield wiper motors and bottom of the windshield) and removed the wipers. The passenger wiper bolt had not been tightened correctly by the technician. Luckily it was easy to "do it correctly" 3) When I reviewed the repair manual I saw that there were 4 fasteners to hold the cowl in. Safelite, after their windshield repair, carelessly left out the two center fasteners. Brand new vehicles shouldn't be missing any fasters! I was pretty disappointed. I have attached pictures if there is any doubt about their quality.

This is odd. Have a new F250 and it needed a new windshield. They installed last Friday. I needed to leave with my family last Saturday, but had to stay because safelite was so unhelpful and destructive. 1) The windshield has a major blemish in front of the driver 2) seals are broken and it is loud in the truck 3) passenger wiper is really high 4) rain sensing wipers don’t work. Always think it raining 5) reported this to Safelite they gave us an appointment, but said go in with all these issues. I went in and they wouldn’t even consider helping sooner 6) my family has moved to another state, and I am stuck here waiting on a poorly performing and not so helpful company. Missed a week of work I may advise after the show up today Pics are of the torn seal, and wiper bent up. Brand new truck I purchased in January 2023NegativeResponsiveness, Quality, Professionalism

I brought my brand-new 2025 Civic Type R to Safelite for a windshield replacement. The car had only 250 miles on it and had already been professionally paint-corrected and ceramic coated—an expensive process done to protect the finish. I chose Safelite because of their national reputation and assumed they would take proper care of the vehicle. That was a mistake. As soon as I got home, I noticed scratches in the clear coat above the windshield, on the hood, along the side of the windshield, and in other odd places that should have never been touched. I even left a note inside the car specifically asking them to be careful and avoid any damage—but it clearly wasn’t respected. I have video and pictures of before I took it in, where the car was flawless. They also took it upon themselves to attempt to reapply the tint without my permission, and they botched it. I had to pay out-of-pocket to have it corrected by the professional detailing shop who did the original work. (Extra money to remove the Walmart brand tint and glue they used). Now, they’re refusing to cover all of the damage, claiming the estimate for repairs is "too high." For a company of their size and reputation, this is incredibly disappointing. All I wanted was a proper windshield replacement. Instead, I’ve been left with scratched paint, messed-up tint, added costs, and a huge headache. I strongly caution anyone who values their vehicle—especially higher-end or newly delivered cars—from trusting this company with their car. Safelite, do the right thing and pay me for the damages.

Got front windshield replaced, had after market tint on my existing windshield, waited 2 hours and tech did not replace tint. I informed Receptionist & she replied they were out of tint? Asked to speak w manager & she replied it wasn't on the work order? I commented I spoke with their scheduler the day before & stated I have tint! The manager said it will need to be approved by my Insurances & can get back in (another 2 hour wait) to get it done? I expressed my frustration, 1st, the tech & safelite should know they are required to replace the same, 2nd Receptionist lied they were out of tint, 3rd, manager did not accept the mistakes that were made & no consideration of my time to expect me to wait another 2 hours? Asked manager to have their regional manager to contact me, guess what, still no call from anyone??

Didn't put on the tint that was asked if I wanted and I said yes. But still put it on the receipt for my insurance to pay for. And broke a plastic clip on the trim. On your reply, you stated you guys don't offer tinting. So you guys just charge for it for no reason... Changed to 1 star cause I can't go lower for that response. Year Make 2014 FORD License Style 6SX60 4ĎOOR UTILITY Mileage VIN 123 1FM5K8GTOEGC35037 Mode I EXPLORER Stock/Unit# Purchase Order# Claim # 020294249805 List Price Selling Flat Price Labor Kit 9. 11 6.00 MTRL GGY 613.10 91.18 120.06 SK4 480.69 14589 6.00 ø.00 Ø.00 IN 25.00 7.59 ø.00 Ø.00 ø.00 Qty Part DWØ2204 1 MLD2093 1 TINT STRIP Ure thane Brand: DPont Urethane Product: 4 DuPont APEX Urethane Lot Nurber: D24304UEF Technician Nae Technician ID Jonathan 4293-342 Technician Notes Part Subtotal: 253.77 Flat Labor Subtotal: 120.00 Subtotal: 373.77 Sales Tax: -21.85 Total: 395.62 Deductible: o.oo Deductible Paid: 0.0o Deductible Rema ining: o. oo Amount to Collect: o.oo Payment Amount: o.oo Anount Due: o.oo Your vehicle has been vacuumed! Your exterior windows have been cleaned!