Safelite AutoGlass

Great service! Our windshield got a crack on our roadtrip and was able to quickly get an appointment with this location. Upon arrival, the store Manager David inspected our cracked issue and gave us terrific advice. We ended up taking his advice. David was so patient and professional. He is also such an expert on the issue we had. I HIGHLY RECOMMEND this location and will definitely recommend to everyone!!! Thank you David! Wish all car service business were like you!

Scheduled an appointment for Saturday. Because I have smartglass, they said they would only work on it in between other customers. I brought my car in at 8:20 am. They start work at 4 pm. They close at 5 pm and are not open Sunday. They don't have a phone number for the shop. I finally got through Safelite's commercial line and they said they will finish despite the hours. I picked up my car at about 5:40 pm. No one was in the office. I could have taken my keys and left without anyone knowing. I finally went into the employee only area and was finally given my keys. On the way home, I realized they didn't tint my windshield the way it was when I brought it in. I called the commercial line and they put me through to the shop. The guy said he'll call me Monday. It's now Wednesday and no call. The shop won't even answer their phone. DON'T USE SAFELITE! THEY'LL GLADLY TAKE YOUR INSURANCE MONEY AND GIVE YOU THE FINGER.

I had significant windshield damage and needed a new one … fast. It was a breeze to schedule an appointment with Safelite Auto at Country Club Rd in Tucson snd they took care of my insurance claim before my appointment. I waited about 1.5 hours of a 3-hour slot (windshield replacement and calibration) in a clean and comfortable waiting area with amenities (coffee, tea and WiFi) and received my car in great shape (buffed from the inside). Thank you, safelite for a job well done.

Contacted Safelite on-line for the glass repair and recalabration of my windshield. Supposedly they called Progressive (my insurance carrier) and everything was approved. Appointment was set and arrived 20 min early. Was told the amount owed on the work order was wrong (saying I owed more than my deductible). Safelite went on to help other people instead of contacting a Manager or Supervisor or anyone else to get the issue solved while I sat and my car sat and sat and sat. They made countless phone calls, even to include Progessive, who verified the amount due, but still refused to do the service. After an hour of waiting while others with service times after mine kept getting their service done, I asked if they could at least get the car winshield started since they had verification through the insurance carrier of the amount due and was told no, that was against Safelite's policy and since the Insurance carrier messed everything up, nothing they could do but reschedule me. Then when i go to file a complaint, come to find out Safelite is affiliated with Progressive. I went somewhere else and doubt will ever use Safelite in the future.

I am very satisfied with our service from Safelight. They were able to get me in the very next day after I called. Initially, my appointment was for the same day that I called, but they were unable to get a part that my vehicle needed and had to cancel, but got me in as soon as possible the next day which was not a problem. My new windshield looks great and I appreciated that they wiped my dash down and vacuumed the floor in the driver and passenger side. Also, the price we paid was less than our deductible for insurance so we paid out of pocket.

My technician Devin was very, very sweet. He came on time. Like he said he would he was very professional and made sure he made everything nice and clean. He let me look at what he was doing. As he went along and he explained, he did not know why things were the way they were considering. My truck had no seal on the window. He was shocked. The window was still in the truck and did not completely shatter. I'm grateful for his honesty and how he treated me the whole time he was here