Safelite AutoGlass

I got to be honest I expect better. First off I had to make a reschedule after waiting 3 weeks for an appointment. Then when I came in on the rescheduled day they were a man short so I once again rescheduled for that week’s Saturday at 7:00am. Got there and waited three hours. When I returned to check up on things my car was sitting out in the lot and I was told that due to some calibration issues I would have to wait and that they were working on a car ahead of mine. Mind you I was in the store when it had opened and the time was now 9:40am and my car was sitting off to the side because they couldn’t figure out the sensor issue. So I left once again. After some time around 11:00am they finally finished it. I showed up paid way too much for it. Then when I walked out to my car the hood was still unlatched from when they opened it from doing work on the interior. If I hadn’t noticed it and closed it properly it could have flown up when I drove on the highway right afterwards. I expect better from y’all this is not what I wanted from you guys.

So many incompetent staff. Originally booked a self pay appointment and was told I can switch it to insurance after. I had to speak with 4 people over the phone in order to make the switch. One said I just couldn’t keep my original appointment bc it was booked differently even though the glass for my windshield was already there waiting to be installed and the time slot was saved for me. Ridiculous. Then we get there and they still try to charge us the full amount saying we owe $1100 even though they can also see our deductible is only $500. What a disaster. Then someone randomly steps in and says it’s fine, I see your deductible is $500. Spent several HOURS only the phone and 45 minutes in person before my car is finally getting its windshield replaced. This should not be so difficult. Staff needs better trained on making and changing appointments.

Wasted a lot of my time. On June 13 I got a quote online and made an appointment for mobile windshield replacement on June 24. On the day of the appointment, I got a call saying that they didn't have the windshield in stock and they have to reschedule. After they got the windshield, a new appointment was scheduled for July 9. Around 2pm on July 9 I got a call from the tech saying he would probably be there around 5 or 5:30pm. Around 5:30 I got another call from the tech saying he didn't have the clips that he needed for my car and could we reschedule for first thing in the morning on July 11, so I agreed to that. On July 11, I got a call in the morning saying that someone didn't show up so they were short-staffed and could they come pick my car up, take it to their shop, and then drop it off when it was done. I didn't want a random person driving my car across town so I said I could drop it off even though I had to leave work and this wasn't convenient. I told the Safelite employee I would be there in about 20 minutes to drop the car off. Also, when I received an email confirmation of the new appointment, the price was $76 higher than my original quote. I brought this up on the phone and the employee said that we could look at it and get it fixed when I was there. When I got to the Safelite shop, there was no one in the lobby and I waited for about 10 minutes until the person I spoke with on the phone finally came back. I brought up the price difference and was told that some clips were not included in the original price quote and so the charge would be around $25 higher, but they couldn't even tell me what the exact cost would be. After they canceled on me 3 times, had me leave work to drive across town, and refused to give me the price I was quoted, I decided to have the windshield replaced somewhere else.

Called and scheduled an appointment weeks in advance. I am two hours away. Drove into town and received a call before appointment saying they could not find order, so sorry. Drove home for two hours. Had multiple interactions checking to make sure I was coming and everything was going to be great. What business is so shoddy they don’t check and manage inventory well before customer comes in? Called me one hour ahead of time. I had already made the drive. Find someplace else in town to get your auto glass.

How often do you look at your wiper blades when the weather is good? We found out that it is over 10 days for my wife’s car. After an 8 hour, in the safelite shop window replacement, we discovered (10 days later) that the job wasn’t finished. The need for wipers arose but oddly enough there were not any! Odd for sure and after some pondering all roads indicated the windshield replacement was the probable reason. I’m really disappointed that for an entire week and a half that our wipers were on a counter at a safelite shop and no one contacted us to let us know that something as variably important as wipers was forgotten. When we did contact , they did offer to finish the job if we could bring it to them again, no at home service was offered or any special accommodations to correct THEIR problem!

Absolutely abysmal service. I need to get my windshield repaired right away as I was about to start a road trip and the chip was directly in the middle of the glass. There was no availability at my local shop in the near future. I needed to find a shop in the area that could support a repair Today. I called the service line and it literally routed me through the same menu options 10 different times. Calling the service line does not result in you connecting with a real person. I would love to use Safelite to repair my windshield, but I will go find a local repair shop that actually has a person that I can talk to to get my windshield fixed. A safe flight if you’re going to try and use voice automation when you call the phone number at least have somewhat of a reasonable AI. The one I spoke to was not even close to understanding what I needed.