Safelite AutoGlass

Called and scheduled an appointment weeks in advance. I am two hours away. Drove into town and received a call before appointment saying they could not find order, so sorry. Drove home for two hours. Had multiple interactions checking to make sure I was coming and everything was going to be great. What business is so shoddy they don’t check and manage inventory well before customer comes in? Called me one hour ahead of time. I had already made the drive. Find someplace else in town to get your auto glass.

Wasted a lot of my time. On June 13 I got a quote online and made an appointment for mobile windshield replacement on June 24. On the day of the appointment, I got a call saying that they didn't have the windshield in stock and they have to reschedule. After they got the windshield, a new appointment was scheduled for July 9. Around 2pm on July 9 I got a call from the tech saying he would probably be there around 5 or 5:30pm. Around 5:30 I got another call from the tech saying he didn't have the clips that he needed for my car and could we reschedule for first thing in the morning on July 11, so I agreed to that. On July 11, I got a call in the morning saying that someone didn't show up so they were short-staffed and could they come pick my car up, take it to their shop, and then drop it off when it was done. I didn't want a random person driving my car across town so I said I could drop it off even though I had to leave work and this wasn't convenient. I told the Safelite employee I would be there in about 20 minutes to drop the car off. Also, when I received an email confirmation of the new appointment, the price was $76 higher than my original quote. I brought this up on the phone and the employee said that we could look at it and get it fixed when I was there. When I got to the Safelite shop, there was no one in the lobby and I waited for about 10 minutes until the person I spoke with on the phone finally came back. I brought up the price difference and was told that some clips were not included in the original price quote and so the charge would be around $25 higher, but they couldn't even tell me what the exact cost would be. After they canceled on me 3 times, had me leave work to drive across town, and refused to give me the price I was quoted, I decided to have the windshield replaced somewhere else.

They sent a tech to my house with the wrong glass. And he said can I just cut off your rain sensor and install this class? I stated no and that I would like the other glass. They said they could do it. That there's an additional $240 for rain sensor which is ridiculous.Cause I was quoted in town for way cheaper.Than five hundred and fifteen dollars I will never ever ever tell anyone about safe lite Safelite does not repair and they do not replace they are ridiculous. Shut this company down, don't use them.

So many incompetent staff. Originally booked a self pay appointment and was told I can switch it to insurance after. I had to speak with 4 people over the phone in order to make the switch. One said I just couldn’t keep my original appointment bc it was booked differently even though the glass for my windshield was already there waiting to be installed and the time slot was saved for me. Ridiculous. Then we get there and they still try to charge us the full amount saying we owe $1100 even though they can also see our deductible is only $500. What a disaster. Then someone randomly steps in and says it’s fine, I see your deductible is $500. Spent several HOURS only the phone and 45 minutes in person before my car is finally getting its windshield replaced. This should not be so difficult. Staff needs better trained on making and changing appointments.

How often do you look at your wiper blades when the weather is good? We found out that it is over 10 days for my wife’s car. After an 8 hour, in the safelite shop window replacement, we discovered (10 days later) that the job wasn’t finished. The need for wipers arose but oddly enough there were not any! Odd for sure and after some pondering all roads indicated the windshield replacement was the probable reason. I’m really disappointed that for an entire week and a half that our wipers were on a counter at a safelite shop and no one contacted us to let us know that something as variably important as wipers was forgotten. When we did contact , they did offer to finish the job if we could bring it to them again, no at home service was offered or any special accommodations to correct THEIR problem!

The scheduling was easy, with an at-home option for my fairly rural area. They provided text and phone follow-up to let me know when the tech was showing up during the windows. They also did all the dealing with the insurance company, so I just needed to pay my deductible. The tech (Nik) was very professional and detail oriented, down to making sure the windshield was completely clean and free of smudges from the installation. This was my first, trial, experience using Safelite, and I was completely satisfied. I have another car with a cracked windshield, and I'll definitely be using them again.