Safelite AutoGlass

I've had 4 windshields replaced here and several times used their glass repair. I've always been pleased and have found they 'aim to please'. Most recently, and why I leave my first review, they replaced a windshield but there was a molding at bottom that I thought would be replaced with windshield. When it wasn't, they explained it's because it's part of a bigger part, not just the molding (called cowling). Not part of the replacement, they did offer if I buy one they would install - bigger job than just molding b/c it included windshield washer hoses & electrical. So I bought and brought back. They then found it wouldn't seat properly because the sealant for windshield would let it. They saw my frustration and offered to warranty the windshield job, pull it up & replace it to be able to fit the cowling/new molding on. All warrantied, no cost to me. Great service and again I left a satisfied customer. Special thanks to mgr Raul!

If I could give this place ZERO stars I would! DONT GO HERE. I had to spend a total of over 8 hours for them to fix a windshield on my car. I went for my first appointment which was scheduled for 12, they didn't even start until 3pm. The entire appointment should've been 2-3 hours. After sitting there for 5 hours, they advised they could not calibrate the vehicle and I will need to go back. I go back the next day for the calibration and after an hour they advise they still cannot fix it and I will need to come back for ANOTHER full replacement. The manager on duty advised she would give me $40 off the service which was a nice offer but I spent more than $40 on gas and 8+ hours of my life sitting there. Please note the $40 off was NOT reflected in the final bill that my insurance company was billed. I also saw numerous other customers have similar problems where no one communicated with them advising that their car was not fixable until after the customer had been sitting in the waiting area for a long time. Save yourself the trouble and go somewhere else, all these people do is windshields and they can't even do that right.

I recently had the unfortunate experience of an attempted break-in, leaving my car damaged in multiple places. While other repair shops in the area were booked for months, Safelite was able to fit me in within the week - making all the difference in minimizing the disruption a car with broken windows can cause. I can't recommend Ambrosio at the Evans location more highly - he was professional, knowledgeable, and empathetic to my situation. He assessed the damage and walked me through the repair process, explaining everything in a way that put my mind at ease. His expertise was evident, as he was able to fix all of the issues in less than an hour. If you’re looking for a skilled technician who genuinely cares about his clients, look no further than Ambrosio. He provided me with peace of mind during a stressful time, and I’m so grateful for his exceptional service!

I do not live nearby but was in the area for the day and made an appointment. The first issue I ran into was on the way home; I realized my washer fluid wasn’t working. I figured out that they didn’t connect the hose. Not a big problem and was able to fix that myself. The real issue was when I was driving back to Colorado from Omaha NE and the molding flew off on the interstate. It was a Sunday and all the locations were closed so we had to drive 6 hours without it. This was only a week or so after getting the windshield replaced. I called and they got me in touch with a closer safelite. Customer service was good, however workmanship was less than expected.

I made an appointment and made sure to show up early because I got about 5 texts telling me too. I get there and give my keys away and sit in the waiting room. I wasn’t told anything about wait times but overheard workers talking about a 3 hour delay. No one ever explained the situation and I was stuck wasting an entire day in the waiting room because of lack of communication. The totally wait time ended up being over 3 hours. I understand being backed up but had I been informed I would have chosen to reschedule and come back but since nothing was told to me I will likely never come back. I was glad to get an apology from the worker at the end though!

This shop does things right, some other Safelite locations do not. After a replacement by Highlands Ranch location, I took my vehicle to this location for their opinion of windshield sitting too low and the other shop using epoxy instead of replacing side molding clips on front windshield. Katherine immediately concluded and agreed that the windshield was lower than it was suppose to be and that clips should be replaced. Upon examination we saw that the clips were covered in what appeared to be only 1 part of epoxy that requires two parts. She said they would never epoxy side bezels/molding and proper thing to do is re-install windshield and replace clips. She suggested she would to the work under a warranty. I received no pushback like with the Highlands Ranch shop. Katherine was professional and the final result I was pleased with. No complaining or excuses as experienced at a different Safelite location. Thank you Katherine! I've let the DM, Ryan, know I was pleased with your professionalism and attention to detail. Cranky people at Quincy location could take some pointers from you in attitude and Highlands Ranch for your QC detail.