Safelite AutoGlass

Horrible service!!!!!! I spoke with someone from the call center to order my passenger side front window for my Range Rover . I was sent s quote through email and was told that all my car details was entered and when I’m ready I can make the appt online. After speaking with my husband I decided to schedule the appt online to have my car serviced at the Stamford, ct location. I arrived at 12:20pm for my 12:30 appt dropped my car off and left , I was told I would get a call when my car is ready . Around 2pm I get a call informed that they couldn’t service may car because they wrong window was ordered and that I would have to make another appt, I was frustrated because I took time off of work for this appt I made 1 wk ago for the wrong window to be ordered . I did t even get an apology the customer service sucked , for such a big company I did not expect the service to suck and not only that but I expected them to have know the type of window I needed and depended on them to have the correct one , being this is their job to know, that my Range Rover window can not fit a aftermarket window and it has to be ordered from the company . After I was informed about the wrong window I informed them that I will be picking my car up. When I arrived to pick my car up the guy at the desk did not even look at me my keys was left on the counter so I just grabbed them and left . After being highly frustrated I decided to call and speak with the manager , I voiced me frustration and the manager “chris” seem to not even care that I took off of work for this appt to have the wrong window to be ordered , I didn’t even get an apology and the fact that I had to call to speak to someone for them to explain themselves shows just what type of customer service they have . The manager informed me that the only thing they can do is order me a new window and for me to come back AGAIN to have my window repaired . They didn’t even offer me a discount or anything !!!!! After I informed him I do not have a lot of flexibility due to my work schedule he offered to send the car service to me , after I informed him I did not have the extra $34 dollars for the car service her informed me he would wave the fee , I agreed if he waved the fee I would continue my services with them, Chris the manager informed me He would order the window and call me back to inform me when the window will arrive , now this happened on Tuesday , it is now Saturday and I have not received any call regarding my window from them. I can’t believe they made. Mistake and on top of it didn’t even give me a call back!!!!! Worst customer service ever !!!! How are you going to be such a huge company with the worst customer service ? I would never recommend anyone to them!!!

Chris and the team at Stamford Safelite did a great job working through the challenges they encountered replacing the passenger side window that was broken on our car in NYC. The team quickly installed the replacement glass only to find that it was not locking into place. The Safelite team then worked directly with BMW to determine that BMW changed the replacement glass design which also required a new window mechanism for the window to be installed. This was not something that Chris and his team had encountered in the past 30 years but they never gave up and did what it took to make the proper repair. I truly appreciated their approach and dedication to solve the problem and make it right. I will be sure to share this great experience with family and friends. Thanks again Chris and Team. Well done.!!

Oscar was first class without a doubt. He was prompt with his arrival and when the rain tried to wash us out, his quick thinking got us into the garage to complete the service. He took care to preserve my attachments to the window and gave really easy instructions for the after-install-care procedures. It already sucks to have to replace an entire windshield but if it had to happen, I’m grateful to have had Oscar take care of it. There seems to always be discounts for Safelite from 25-80 bucks off depending on the service and promotion. The replacement warranty provided due to installation issues is great. To be clear if the windshield cracks after install it’s considered a new service needed versus if it’s a stress point fracture due to something that went wrong during the install, to my understanding. I couldn’t give enough praise for the comfortable, professional, and friendly atmosphere Oscar handled my installation with and couldn’t recommend these guys more!

Caught a rock in our windshield on the drive up to CT from FL. Luckily wasn't a crack but just a shot. We were concerned as it was in the area of our front facing radar and driver assist systems. Made an appt to have it looked at when on Sat when we got to CT. Got to CT a little earlier and just stopped by to try to get an idea if we needed to do a patch or replace the windshield. The guys at Safelite were great. They came out and quickly assessed that we didn't need to replace the windshield and that a patch would work. They recommended a place right across the street for lunch (which was great) and in about an hour and a half our windshield was repaired and we were on our way. Kudos to Angel the tech who did the actual repair for a really good job. You can't even tell that it was repaired.

Absolute worst experience. Dropped of car for windshield replacement. Took 30 dollar uber home because it would take 2.5 hours to do and I was told i had to be done in the shop. They called me an hour later telling me they didn’t have the parts needed to start the job. Another 30 dollar uber back to pick up my car. Plus a day of missed pay from work. Lady at desk barely apologized and said “I don’t know. It was on the the order list and then we took it off. You can come back tomorrow” will never give this location my business again. Super unprofessional.ServicesAuto windshield replacement

I wish I could give a better rating. Windshield replaced…within one week the driver side molding flew off somewhere on I-95. Safelite replaced it. One month later….the other molding flies off. They replaced it. Really inconvenient to have to take time during my work day twice to drive down to Stamford to have it fixed. Also, a problem with Safelite is, you CANNOT get in touch with the local offices. You will get transferred, disconnected, put on hold, transferred to the wrong department, transferred to an AI assistant. It’s just really frustrating. Thankfully Iris at the Stamford shop was very helpful, but overall I don’t have a lot of faith in Safelite.