Safelite AutoGlass

What a scam this company is. First they sent the wrong window and left not informing us of what was going on. Then tell us the window we need is going to be $770 instead of the $360. Obviously we canceled. I called up a company called Glass America and they are coming tomorrow and this same window is going to cost us $308.

Excellent job from their technician "Luke" with his professionalism and work on my full windshield replacement on my vehicle this evening. This was my first time ever seeing a full windshield replacement on a vehicle and I have to say Luke was on point in explaining the process and completing the work. Thanks Luke👍 UPDATE... I have never changed my reviews unless the company has come through positively. BUT there is always an exception, the sad part of it is that Safelite is supposed to be a reputable company.. I had a very good experience with the local technician Luke ID #1871-259 and he was very informative on the installation of a car windshield. That was my first experience. Unfortunately, he did not have the new windshield wipers for my order #01871_865387 at the time of installation and deducted each wiper off @34.99 bringing the payment to $369.17. I paid that amount on his smartphone and received a receipt via text. Two hours later that payment was cancelled by Safelite and I was then charged on my card the full price for the order $439.15 without the wiper blades ,without any explanation or email from Safelite. I reached out the next day on 6/27/25 at 9:03 a.m. and spoke to June in Safelite customer service and she sent an email to the office manager in Niantic, Connecticut, Clarice, where Luke works from about this situation in why I was charged the full price without any wipers or even an explanation. It is 3:23 pm Saturday 6/28/25 and I have not heard or read any email from this office about any resolution. UPDATE 2... As of this update, it is August 4, 2025 and I have not received any correspondence concerning an resolution for this poor means of customer service from Safelite. Are you kidding me?. Safelite? The brand with the numerous commercials and giving consumers the notion that you provide exceptional customer service. I do not need the wipers now, I want a refund for the wipers for which I was charged for and NEVER received.. Final Update.... 8/14/25 Thanks to Ms. Pereksta at Safelite Customer Service, The Better Business Bureau of Connecticut and the Better Business Bureau of Central Ohio, where Safelite Headquarters is based out of, I was able to obtain my refund $74.42 for the wipers that I NEVER received from their Satellite office in Niantic, Connecticut. It did not have to go this far....ServicesAuto windshield replacementPrice assessmentOverpriced

They tried to charge us double the price we were quoted online. When we showed them the quote they claimed it didn't include labor, when we showed them it says parts and labor included they tried to make another excuse. It took going back and forth with them several times to get them to honor the original price. Once we left we found out that they double charged our card anyway. We are now going through the dispute process with our credit card company. The whole experience felt like one big scam, avoid this place at all costs.

Terrible. Didn’t seal my windshield, went to drive home yesterday and noticed it was raining in my brand new car. Center council with rain water all over it, as I’m driving cleaning the inside of my windshield of rain so I can drive and see. Terrible experience and I didn’t even get an apology from the customer service rep.

I was in the waiting area at your Niantic shop and would like to comment on a situation. A man was so abusive verbally with the manager, I believe her name is Charisse, well he was ranting about having to come back, at no fault of anyone at the Niantic shop. A windshield that was ordered unfortunately had a defect that was again not the shops fault , it came with a damage and he was yelling , your manager was so amazing first she calmed him down, very impressive, then he agreed to have another one delivered he apologized for acting up. Charisse handled professionally and with grace. Compliments to your manager.ServicesAuto windshield repairPrice assessmentReasonable price

Luke came out from Safelite to my place of employment to fix my windshield. He was kind, courteous and answered all my questions. I appreciated dealing with this gentleman from start to finish. Thank you safelite.ServicesAuto windshield repairPrice assessmentGreat price