Safelite AutoGlass

Niantic, CT - excited to have made an online appt after work to get my windshield fixed. Showed up, doors locked. Safelite hub called the branch manager and got me in contact… “there weren’t any appointments scheduled until yours, I can’t just pay people to be there if there is no work”, “it’s hard nowadays”. Hard nowadays? To find someone who stays at their job for the whole day? You’re right, it really is hard nowadays.

What a scam this company is. First they sent the wrong window and left not informing us of what was going on. Then tell us the window we need is going to be $770 instead of the $360. Obviously we canceled. I called up a company called Glass America and they are coming tomorrow and this same window is going to cost us $308.

I visited Safelite in Niantic on May 1st, 2025, for a windshield replacement. While the service itself was fine and the employees I interacted with were polite and professional, the condition of the waiting area was extremely disappointing. When I arrived, there was no employee at the front desk—you have to ring a bell to be helped. What really stood out was the poor cleanliness of the facility. The floors and carpets in the waiting room were filthy, and the coffee tables hadn’t been wiped down in what looked like quite some time. The restroom was also unclean, and even worse, there was a large ant nest visible on the floor near the entryway. It gave the impression that routine cleaning and maintenance are being seriously neglected. While I appreciate the professionalism of the staff and the quality of the glass replacement itself, the condition of the customer area made for a very uncomfortable experience. I hope management addresses these issues soon, as they take away from an otherwise solid service.

They tried to charge us double the price we were quoted online. When we showed them the quote they claimed it didn't include labor, when we showed them it says parts and labor included they tried to make another excuse. It took going back and forth with them several times to get them to honor the original price. Once we left we found out that they double charged our card anyway. We are now going through the dispute process with our credit card company. The whole experience felt like one big scam, avoid this place at all costs.

Terrible. Didn’t seal my windshield, went to drive home yesterday and noticed it was raining in my brand new car. Center council with rain water all over it, as I’m driving cleaning the inside of my windshield of rain so I can drive and see. Terrible experience and I didn’t even get an apology from the customer service rep.

I wasn’t able to get my windshield replaced during my scheduled appointment due to the rarity and complexity of my car, which could have easily turned into a frustrating experience. However, working with Aaron completely changed that. He went above and beyond to explore every possible solution, showing genuine care and determination to help—even when the situation was ultimately out of our control. What stood out the most was Aaron’s kindness and professionalism throughout the entire process. Thanks to his outstanding service and attention to detail, what could have been a negative encounter ended up feeling surprisingly positive. His level of customer care is rare and truly appreciated. Safelite is lucky to have him on the team. I will be rescheduling my appointment sometime in the future.