Safelite AutoGlass

Update: company is Still everything below and act like children and refuse to take responsibility. Pointless wasting my money on a lawyer and court fees just had my insurance fix there are many other reputable glass shops around please i beg you. Use them Avoid this place like covid. Not sure if every is as horrible as bridgeport location Had a crack in windshield from a Rock on highway. Insurance sent out safelite. Guy shows up to the job with another cracked windshield. Apparently they don't check the glass before loading to truck because "the plastic is still on it" so had to reschedule. Second glass they order had a scratch or something also They finally get good glass in I bring my car to shop they install windshield I get my car back and the Clear coat around windshield is peeling and the plastic cowl thing under windhsield installed wrong they put it under windshield instead of over Bring car back to show them so they can make it right. The manager instantly just starts throwing out every excuse of how there's no way they did it. First he explains there's absolutely no way we could of did that when installing windshield we use special tools. Clearly something happened so then he proceeds to another angle to not take responsibility and says oh that looks old. Doesn't that look old. No bro that wasn't there this morning before I dropped off car. He says we'll there's nothing I can do now I need to take your number. Takes my number weeks pass nothing I call and call finally my insurance adjuster got ahold of manager who said the same bull he did to me. There's no way we could of did it THEN WHO DID IT IT DOESNT JUST MAGICALLY PEEL ALL BY ITSELF They then tell me to call the managers training manager who told me he refuses to take responsibility because I am unable to talk to him like a princess and because I use curse words after fighting for a week trying to get this fixed. He is only denying responsibility because they don't like my attitude oh no. So sad. You still damaged my car regardless of what I say or how I say it so therefore should be paid. Will be taking them to court over this. Ridiculous horrible companyNegativeResponsiveness, Quality, Professionalism

Jacqueline went above and beyond for me when I brought my car in after someone broke into it leaving it a complete disaster. Her kindness and generosity in helping me went above and beyond the call of duty. I got an appointment quickly through my insurance. I was able to leave my car and get it quickly returned with a beautiful new window. The process was fast and easy and the customer service was amazing. The only thing that they didn't do a great job on was vacuuming out all the broken glass. There was still a ton of glass everywhere so I ended up just getting it detailed which did the trick. Otherwise 10/10 for everything else! Thank you again Jacqueline!!

Worst experience ever. Windshield was not installed properly and the recalibration of the cars system was not complete which caused the computer screen to black out while driving. (Also took 3 hours longer than stated time but that’s a small issue compared to almost crashing the car) I lost all cameras, air and screens. Had to drive 20mph to Volvo to have it all fixed and it cost an additional $600. When I called Safelite in distress the manager who knew NOTHING told me what they did wouldn’t have caused my obvious issues. She was rude, incompetent and lied. Offered zero help and denied any responsibility. The lack of care, concern and over all human decency was astonishing. Avoid this place at all costs - it’s not safe and the manager is an awful person.

Update TOTAL INCOMPETENCE leak as result of last visit. I call corp complaint line, im just dissatisfied and want to go elsewhere. Response is under warranty let me connect you with shop. Speak to manager and I just cant commit to date and am frustrated. Result. While proactive they book appointment, text me and it simply is not customer friendly as they do not ask if convenient for me. My wife goes to appointment and they say appointment is actually next day. We never received confirmation of that change. They do a temp fix and my wife speaks to the manager who is emotionally fragile in the way people speak to her but she does not understand concept of customer service, getting job done right first time, frustrated with having to make extra time for these visits. Unbelievable. Hopefully the car will be completed tomorrow but this is 4th visit. We expect to be connected with executive from corporate. Awful. 1st time didn't have part for kit of windshield replacement then no communication. When I went in over month later had to order then scheduled without checking with members fortunately that date worked and 2nd visit what should have been 2 hours or less took 5 hours. Called corporate complaint and while empathetic, no response to date. If I have any issue with windshield I will not be going to safelite

The experience felt like a favor from a skilled neighbor—someone who knows their craft inside and out and takes pride in doing the job right. No gimmicks, no upselling—just solid, professional service with a personal touch that made the whole process easy. I am genuine appreciative. He was like a ninja, avoiding the rain and he got the job done quick ahead of expectations.

Schedule repair of windshield, they no show and rescheduled without notice. Said they sent an email. After talking with mobile technician a windshield replacement is needed. Scheduled and was rescheduled due to weather. So I decided to make an appointment and go into the north Ave location, with hesitation. Now they tell me it's an hour service 🙄 the manager is rude. Weather or not the service is good at this point tip lost and negative reviews across the board. Used this company a few times in the past and this was the worst interaction!