Safelite AutoGlass

Had service done to replace my windshield on Saturday May 4th which they did a great job. Next day later I went to go remote start my car and was not working. Come to find out that my harness/receiver I had attached from my previous windshield on the top right got misplaced/lost. Something so easy to notice and now it's no longer there. I stopped by afterwards on Wednesday, made phone calls all week, and left emails and the issue still has not gotten resolved. Very disappointed.

I have nothing to complain about. Juan called me upon arrival to let me know he was here. We shared a few laughs and he gave me an estimation on how long the repair would take and I'm certain he took half the time - he was done before I finished the Daredevil episode I started just before he arrived. It's been a few days and I haven't seen or experienced any issues. I'd have no hesitation using their services again.

I had my windshield replaced in January and then my rain sensor didn’t work for my windshield wipers. Then I went back to fix it which they “fixed” in 5 minutes. It still does not work and now my rear view mirror is coming off of the glass. I called twice and they didn’t answer. Finally I called the warranty number and got through to someone in the shop. Then they said their manager would call me. 5 days later I have not received a call and I called them again today and they again did not answer. My car is still not fixed.

I would love to give a big thank you and shoutout to the very understanding and compassionate staff member I spoke to on Wednesday my original appointment day when he called to ask if I could come in early but I explained to him that i was unable to do that or even come at all, that I was going threw a very difficult situation that my uncle had become brain dead and that we were saying our final goodbyes and he worked with me, got me in that same Friday the same week so I didn’t have to continue to drive with that huge crack on my drive side of my windshield so I could drive safe when I had my kids in the car !!! So thank you so much even though I can’t remember your name because everything I had going on that day, you were really awesome and it was definitely greatly appreciated and I hope you get to see this and you realize I’m talking about you!!!! So thank you again it definitely didn’t go unnoticed!!!! You guys have very awesome employee very calm patient compassionate understanding person he was. That day was one of the hardest times in my life so I’m glad he was very understanding to my feelings and situation and was able to help me out !!!! Thanks again !!! You’re a great person!!!

I fell for the "Safelite repair..." part of their jingle. I had a small ding in my windshield on a brand new truck. I didn't want to replace the whole windshield but from their commercials I got the impression that they could locally repair it. From the moment I got there, they started back pedaling on the repair option. "Sometimes it makes it worse. You'll still see a blemish", etc. It was clear their goal was to replace whole windshield. I'm sure that's where the money is. When it was done, it looked pretty much the same as when I drove in there. I don't recommend thinking that the repair is a viable option.

I made a mobile appointment for 8am on a Monday because my windshield had developed a crack and I was about to head out of town. I paid the extra $30 to ensure I had the first appointment of the day because I had to head up to Boston to catch my flight. The tech called me at 6:45 am, which I thought was just to confirm he was on his way. I called back at 7:15 and was informed my appointment had been cancelled and he was heading to a different customer. When I told him I needed him to honor my appointment and I’d already confirmed over text, he became belligerent and ended up hanging up on me. No one at Safelite cared at all about what happened and most people I talked to were also pretty rude and offered no solutions. This company has horrible customer service and honestly, as a single woman, I no longer felt safe having one of their techs come to my house. I ended up doing an in-store appointment with Auto Glass Now and they could not have been nicer or more professional.