Safelite AutoGlass

I have always recommended Safelite being in the insurance industry. That was before I had to use them for myself. I scheduled a replacement, the tech came out and busted the rest of the window out only to realize he had the wrong part, wrapped it in plastic and scheduled me for the following Wednesday between 8am-12pm, well 12pm came and no call no show, after I got my appt conformation text, I called and was told the appointment was canceled in the system so no part was ordered and they couldn't get me in until 6/1. I asked to speak with a manager and was hung up on. So instead of giving a crappy company with crappy service my business, I reached back out to my insurance company and was given Caliber auto glass as an option. I've used them for bodywork in the past so I was happy to hear they offered mobile glass service. They got me in next day and had my window looking like nothing ever happened. I recommend using Caliber instead of Safelite for all your glass repair needs!

My wife recently had a very unpleasant experience with our local Safelite Office located at 4200 N Dupont Hwy Ste 6 in Dover, DE and would like to express our displeasure. My wife has a 2021 Ford Expedition Max and had a stone chip in the windshield. She called our local Safelite location to get a quote on a replacement windshield but was informed by the agent a windshield repair would take care of the issue. The windshield repair was completed, but 2 months later, the chip was visible again. My wife called the office and was told a replacement would be required since another repair could not be done. My wife feels that she was misinformed since she was prepared to replace the windshield on her initial contact with your office and was instructed by the experts to get the repair instead. The first replacement appointment was cancelled after the wrong windshield was ordered, but eventually the correct part arrived. Unfortunately, the final bill was $500.00 more than the initial estimate due to a "recalibration" of the windshield, which was not communicated to my wife at any point during this event. We are very upset that she has spent an additional $800.00 above the initial proposed price of the replacement windshield due to the unprofessionalism of this office. Customers should be given a full explanation of their bill in advance and advised correctly by those considered the experts. We will never use Safelite Glass again and will advise everyone we know to avoid your company as well.

My experience with Safelite Auto Glass was exceptional. From the moment I realized my windshield had a crack, I was dreading the hassle of getting it fixed. Thankfully, their website was intuitive and user-friendly, allowing me to quickly input my vehicle information and describe the damage. I was presented with convenient appointment times, including options that fit my busy schedule. I could choose between an in-shop visit or a mobile service, making the process even more convenient. Overall, Safelite has streamlined the process of auto glass repair, making it easy, convenient, and stress-free. I highly recommend their services.

I love this place. I have dealt with them three times now from Rock. Been flicked up on the road cracking my windshield. On each of these occasions, they have fixed all my issues in our pleasure to deal with which is a lot more than I can say for the location on Kirk Highway. I live in Bear and drive to Dover to deal with them so I don’t ever have to deal with the Kirkwood highway location again no offense. There’s a gentleman named Shaquille there. It was incredible at customer service and also a man that works in the front with glasses and I don’t know his name but he is amazing as well.

Scheduled an appointment for multiple vehicle windshield repairs and was given a four hour repair window. An hour and 45 minutes after the window closed and a technician had not arrived or contacted me, I tried to contact Safelite, but it took another 15 minutes to finally get to a live person in customer service. They looked into the issue and finally someone called me back 10 minutes later. I was told that my appointment window was actually 8 hours and not 4 and that I should not have been given a four hour option. That seems like someone was just covering up mistakes. I was not given any real time frame and told to just wait and hope someone showed up.NegativeProfessionalism

If I didn't HAVE to deal with this service, I would have chosen another provider. 1. Made the appointment WEEK AGO, December 18th to be exact for Monday, December 23rd. 2. Safelite calls on Saturday, December 20th, that the part won't be available by Monday and reschedules me for the 26th. 3. Safelite Autotech calls on the 26th, at 1:30pm (mind you I had a window of 12 to 5pm) and tells me that I'm the last appointment and by the time he comes to my location it will be too dark. Gives me the option to come to the Safelite garage in Dover between 5:30 and 6pm. I accept. 4. At around 4:05pm, Safelite in Dover calls stating that they JUST heard about the tech coming but their garage closes at 5pm. They would call to confirm wit the tech and let me know. ...It has been 45min. and no call from the tech. I called the Dover garage and they have not heard anything. Get this... How was I the LAST appointment when the techs 1st appointment was in Smyrna?!!! He could have did my windshield, then drove to Smyrna then went further up north. .... I am PISSED!!!!!! I had to rearrange EVERYTHING!!!!! I will be calling corporate. This is UNACCEPTABLE.