Safelite AutoGlass

Joel was execellent. There was a small chip in my kiddos windshield. Being their first car, I was hoping it would be a quick and painless experience. We arranged to have it done at their school, but that morning realized we should probably cancel and go to the location. Since we were the first stop of the day our technician didn’t get the message in time and called that he was on the way. I explained what it happened and he had said I am almost there. I can go take a look and if the kiddo can’t come out to unlock the car I’ll call and let corporate know. It all worked out perfectly, saved us a trip. Even my 16 year old was impressed by his work and commented how clean the windshield was. Great work Safelite and Joel! We appreciate you.

Recently we had our rear window broken on our vehicle and had to have it replaced. Safelite was available in five days to come out. They arrived on a Thursday, but they were missing a connector for the rear defroster. Tech admitted that he should have checked for this prior to coming out as the window was in a box. Had to reschedule for another five days out. Second tech replaced the window, but installed the rear wiper blade backwards so I had to make another call to have them come out again. They came back the next day and adjusted the wiper. When asked, Safelite offered no compensation since we had to take three days out of work to get this accomplished. Would not recommend to anyone to use their services. No customer service and difficult to get a real person on the phone when scheduling.

Had a mobile visit today planned to fix a small crack in my windshield. Note: it happened to be snowing. Joel let me know when he was on his way and showed up right in time. 10/10 communication. Joel showed up with a smile and was ready to help me out. It was supposed to be a repair, but when he saw my windshield, he told me due to the location, it had to be swapped out. Joel didn’t just tell me that and leave; he explained the science behind why a crack there would need a full swap. He went on to further assist me by offering a swap out and even helped look up my insurance info to help better understand my glass coverage. 10/10 from Joel in all aspects. Could have just made it a quick visit in the snow. But he took his time to help me out. Highly recommend.

This place is a joke. 5/15/25 called for a passenger side window replacement. Made an appointment a week later 5/22/25 (thought it was way too far out but whatever.5/20/25 came and they call me saying they couldn’t do my car on 5/22 due to the part that came in, came in broken. Call the office and asked if the part ever came in the lady says no. So someone is lying. I’m guessing they ordered the part late and didn’t come in on the scheduled time so they wanted to push me back to the following Tuesday a week from 5/20 to replace it. Call my normal window replacement company. Passenger side window I’ll be in tomorrow and will be replaced tomorrow. Safelite is a complete joke. And to top it off safelite was 175 more expensive.

I recently had my windshield replaced on my Audi S4 at Safelite, and the experience was excellent from start to finish. Scheduling was easy, and they kept me updated with reminders and ETA notifications. The technician was professional, knowledgeable, and handled my vehicle with care. The replacement was done efficiently, and the final result looks perfect—OEM quality and no issues with sensors or calibration. I highly recommend Safelite for anyone needing a windshield replacement, especially if you drive a luxury or performance vehicle. Great service and peace of mind!

Courteous start at the point of contact. Was given a full explanation of the windshield replacement process , time and offered bottled water and coffee . The process was completed in less than 2 hours. I was presented with a statement and guarantee and on line access for the Calibration. The car came back clean with my requested front and rear wipers replaced. The tech who was assigned to my vehicle did a professional installation in a very timely fashion. I highly recommend the Hooksett, N.H. Safelite . Chuck F.