Safelite AutoGlass

I had scheduled an appointment with this place to replace my rear windshield through my insurance. I had a work order and confirmation through my insurance with safelite on the phone simultaneously for a 2:00 pm. I dropped it off early and asked if that was ok or if I had to come back for my 2:00 appointment. The lady at the desk took my information and phone number and said that it was fine and they'd call when done. I received a call at 12:09 pm saying that my vehicle was all set for pickup. I arrived later that day and the front desk lady said she had no idea who i was or why I was there. I asked "what were you doing with my truck since 8:30 this morning?" Her response was "trying to figure out who you are no phone number matches a work order."....she took my number that morning and if there were a problem should have called me but someone got a truck fixed as I was notified of that. After getting nowhere with her the manager verified that no work order was submitted and she also had no idea who I was. I gave the number that called me and both her and the first lady looked at each other before telling me "another vehicle identical to yours came and got their windshield replaced but they had an appointment. ".....I told them "yes I had an appointment too" ...they continued to double down on THEIR mistake and make it out as if it were my problem......my truck remained unfixed and I had to bring it home, however after contacting my insurance they verified that indeed a work order and claim had been both approved and submitted and to that exact location. So in other words rather than just accept responsibility that they completely screwed up and couldn't even conduct a proper check in procedure and find a solution to fix the problem they instead claimed that it was my fault they had my truck all day after checking in and providing all the info they needed. This place also has done wrong by a couple of people I know, but I believe every business deserves a chance, and unfortunately this business isn't interested in efficiency, integrity, and responsibility and instead prefers to skate by and point fingers. Do yourself a favor and go elsewhere.

My car had a cracked windshield. I brought it to the Safelite location in Nashua since it has a camera system that has to be calibrated on site and not at a remote location. The windshield is fine as far as I can tell. However, my car had the following problems when I received it back: Key fobs no longer work Air conditioning doesn't work Steering responsive headlights don't work Trunk won't open Tire pressure indicator reporting false positive Cracked plastic molding inside the vehicle Safelite has denied all responsibility for everything except the cracked plastic. They showed me a scan that said the codes were present but the actual problems were not present when the vehicle went in for service. They told me one of my tires was low but I checked the pressure on all of them myself and they were correct. I'm going have to pay out of pocket for all of these repairs myself. Never again, do not trust them with your car, it could cost you hundreds or thousands of dollars. EDIT: After enough complaining to customer care they accepted responsibility and paid for the repairs.NegativeQuality

I had to bring my car back 3 times just to get my windshield put on properly. Once I realized there was an issue with the original installment, I spoke with someone who said they would get me in to replace it. That was perfectly acceptable and understandable as things happen, we are all human. However, I had dropped my car off by the time I was provided, parked in a safelight parking spot, and had my car there all day to later receive a call 30 minutes before they closed that my car hadn’t been worked on. The person who called me claimed they had no idea my car was there despite my car being parked in front of the building in a labeled spot. My name, number, and car type was on their schedule and all because my key was dropped in the key-drop box they said they didn’t know my car was there. Again, understandable that people make mistakes but I was not met with an apologetic response that I had wasted a whole day not having my car. Instead I was met with an accusatory attitude trying to place blame on me instead of the establishment taking responsibility. When I again went in to drop off my car I was concerned and rightfully so wanted to make sure the correct person was going to work on my car, and that it would be completed. When I was explaining that I had a bad experience last week because my car wasn’t serviced- AGAIN I was not met with any sort of apology. Instead the person working there this time just said “yeah I know” and took my keys. Disappointed is an understatement- I will certainly not be back as they feel it is acceptable to waste people’s time and not so much as blink an eye about it.

Manager Valerie echavarria was extremely rude to me after they put my wiper arms on the wrong sides of the car. Broke my windsheild wipers that were brand new, then made me take a ride all the way back to lowell to get the receipt for the blades I had to buy for the mess up. They're office wad in hollis nh. They did nothing to make this right. Still haven't been reimbursed for the wiper blades. They are careless and unprofessional ...and I know why because their store manager is unprofessional and rude so it starts at the top. I am editing this review because I would like to add that some one from Renae Cachillios office called me less than 24 hours after sending an email to her ( the C.E.O.) and made this issue right. So I really appreciate that, and the fast response, it's just sad that the store manager Valerie Echavarria could not handle this problem or anyone else before it had to go to the CEO, I wad only seeking reimbursement for my wiper blades that were broken, and VALERIE DID EVERYTHING IN HER POWER TO MAkE SURE I WAS NOT SATISFIED WITH THE SERVICE I RECEIVED. THANKS AGAIN TO RENAE CACHILLIO. I APRECIATE YOUR CUSTOMER SERVICE.

I’ve used Safelite in the past, but will not be using them again. I had an appointment last Friday to repair my windshield and I got a call to reschedule due to snow. Understandable. That day I made a new appointment for yesterday (the following Friday) and Thursday night they called to say that they couldn’t use that appointment time because it was too late for them to recalibrate my windshield, which would’ve been fine if they had bothered to call me sooner than the night before to let me know so that I could schedule the appointment for earlier in the day. They had a whole week to call and waited last minute. I once again rescheduled my appointment for a drop and go appointment for this morning (Saturday morning) and when I showed up at the shop to drop my car off they said that they didn’t have my appointment in the system. I showed the woman behind the desk the email I got confirming the appointment and she just said that the work order didn’t go through on their end therefore there’s no appointment and she said they couldn’t take my car. When I left I called safelite customer service just to check if there happened to be any appointments available at any of the other local safelite locations and there were not (which I understand since it was last minute). The woman I spoke to from customer service said she’d call the location I was supposed to have the appointment at to see what was going on. I was on hold for about 15 minutes and when she got back on the line she said that she tried to reach them with every number she had and no one answered. The lack of communication between both their customers and their own customer service representatives and the lack of respect safelite has for their customer’s time is completely unprofessional. There are other reviews from people that have had similar experiences to mine, so I can see that this isn’t a one time thing on their part. As someone who is on call 24/7, I can’t just have my appointments being rescheduled when I take the time for them. There are other auto glass companies around and I would highly recommend using of of them instead.NegativeProfessionalismServicesAuto windshield repair

Scheduling was ok but was almost a week out. Phone rep asked if I had a green band across my windshield. Actually went to car to confirm, yes. Attempted to get OEM glass, which the first rep said was ok, only to be called back a few minutes later telling me it would cost $280 more, I can buy the windshield from Subaru for $380? Some mark up, decide to try their aftermarket one. Go to my appointment, first thing the installer does is come out and say the glass is clear, no green tint. Had them install anyways because I had a 2 foot crack in my glass and took off work to get it done. When it is done the tech tells me about some wrinkles he can't get out, would need a heat gun and he only has a blow torch? Why don't they have the tools they need, a heat gun costs like $20, can buy them anywhere like Walmart. The wrinkle (shown in picture) is partially caused by the gasket not being installed square to the windshield. Looks like a job I would do, I'm not a "professional" glass installer. The gasket also looks nothing like the one that was on the car before? Next up, dash cam. I asked if he installed the bracket, he said he did. Great. Next day my camera keeps beeping because it is hanging by my feet banging all over my car as I drive. I reached out to Safelite online yesterday with same comments. No response yet, will update if this gets resolved. Took them a few weeks over email to respond, called in the meantime. Said they would order the correct glass and reinstall. Car is off the road for the winter so scheduled mobile service a week and a half later at my house for Saturday. Tech shows up in the middle of the time slot. Guess what, wrong windshield yet again! Wasted my time taking my car off the lift to get this done. Way to go Safelite!