Safelite AutoGlass

I had the absolute worst experience with Safelite when replacing my windshield. On February 28, I had my windshield replaced through them since it was partially covered by my insurance. At first, everything seemed fine, but less than two weeks later, on February 12, I noticed a long crack spreading across the glass while driving—without hearing any impact whatsoever. Since the replacement came with a “lifetime warranty,” I went back to the Safelite location expecting them to honor it. Instead, I was met with excuses and denial. The technician pointed out a barely visible impact mark and used that as an excuse to void the warranty. When I asked what kind of glass they used, I was shocked to find out it was an aftermarket Pilkington windshield—a flimsy, subpar replacement compared to the original manufacturer’s glass. Let’s get this straight: I’ve been driving my car for years without any windshield issues. Then, less than two weeks after getting a replacement from Safelite, it suddenly cracks, and they refuse to stand by their so-called “lifetime warranty.” What kind of scam is this? Bottom line: Safelite uses cheap materials, offers worthless warranties, and refuses to stand by their work. If you want to waste your money and deal with frustration, go ahead and use them. Otherwise, stay far away!

Manager Valerie echavarria was extremely rude to me after they put my wiper arms on the wrong sides of the car. Broke my windsheild wipers that were brand new, then made me take a ride all the way back to lowell to get the receipt for the blades I had to buy for the mess up. They're office wad in hollis nh. They did nothing to make this right. Still haven't been reimbursed for the wiper blades. They are careless and unprofessional ...and I know why because their store manager is unprofessional and rude so it starts at the top. I am editing this review because I would like to add that some one from Renae Cachillios office called me less than 24 hours after sending an email to her ( the C.E.O.) and made this issue right. So I really appreciate that, and the fast response, it's just sad that the store manager Valerie Echavarria could not handle this problem or anyone else before it had to go to the CEO, I wad only seeking reimbursement for my wiper blades that were broken, and VALERIE DID EVERYTHING IN HER POWER TO MAkE SURE I WAS NOT SATISFIED WITH THE SERVICE I RECEIVED. THANKS AGAIN TO RENAE CACHILLIO. I APRECIATE YOUR CUSTOMER SERVICE.

Thought the pricing was great compared to other local places so I made an appointment for my windshield to be replaced Friday and paid in full. Friday the technician arrived and had to call the shop because they didn't have all the parts to replace the windshield. I was told we had to reschedule and it would cost about $7 more. Monday the windshield is replaced (William was very nice) and I get my emailed receipt which has the additional $7 AND an Mobile Fee for another $50. The first phone service person I talked to was rude and connected me to the Nashua shop. They said they would remove the surprise $50 fee but I got a text later that I'm being charged the full amount and my bank says I'm being charged the full amount. Called again to talk to someone about it and she hung up on me. Called back and I'm told the system is down and I can only leave a message. I wasn't assured someone would reach out, just told the only option is to leave a message about the issue. Edit to reply to the generic reply to contact them... I have. Three times Monday I called. My bank still says you're charging me the $50 I was told would be removed from my bill. I was hung up on and told no one could help and I had to leave a message.

I had my windshield replaced earlier this year and when I got a chip within a week of the replacement they were not helpful about getting it fixed or cutting me any kind of deal for it. I finally came back to figure out how to get it taken care of a few months later and was told it costs MORE to fix this chip than my windshield replacement cost. I didn't use my insurance to get my windshield repaired, and I'm not going to use it to fix this tiny chip. They just quoted me about over $100 to fix a single tiny chip without insurance. That's ridiculous!! I've had multiple chips repaired for $40-60 in the past, there's no way $120 something is the going rate for chip repair in the area. Sorry Safelite, I'm not coming back.

I’ve used Safelite in the past, but will not be using them again. I had an appointment last Friday to repair my windshield and I got a call to reschedule due to snow. Understandable. That day I made a new appointment for yesterday (the following Friday) and Thursday night they called to say that they couldn’t use that appointment time because it was too late for them to recalibrate my windshield, which would’ve been fine if they had bothered to call me sooner than the night before to let me know so that I could schedule the appointment for earlier in the day. They had a whole week to call and waited last minute. I once again rescheduled my appointment for a drop and go appointment for this morning (Saturday morning) and when I showed up at the shop to drop my car off they said that they didn’t have my appointment in the system. I showed the woman behind the desk the email I got confirming the appointment and she just said that the work order didn’t go through on their end therefore there’s no appointment and she said they couldn’t take my car. When I left I called safelite customer service just to check if there happened to be any appointments available at any of the other local safelite locations and there were not (which I understand since it was last minute). The woman I spoke to from customer service said she’d call the location I was supposed to have the appointment at to see what was going on. I was on hold for about 15 minutes and when she got back on the line she said that she tried to reach them with every number she had and no one answered. The lack of communication between both their customers and their own customer service representatives and the lack of respect safelite has for their customer’s time is completely unprofessional. There are other reviews from people that have had similar experiences to mine, so I can see that this isn’t a one time thing on their part. As someone who is on call 24/7, I can’t just have my appointments being rescheduled when I take the time for them. There are other auto glass companies around and I would highly recommend using of of them instead.NegativeProfessionalismServicesAuto windshield repair

Scheduling was ok but was almost a week out. Phone rep asked if I had a green band across my windshield. Actually went to car to confirm, yes. Attempted to get OEM glass, which the first rep said was ok, only to be called back a few minutes later telling me it would cost $280 more, I can buy the windshield from Subaru for $380? Some mark up, decide to try their aftermarket one. Go to my appointment, first thing the installer does is come out and say the glass is clear, no green tint. Had them install anyways because I had a 2 foot crack in my glass and took off work to get it done. When it is done the tech tells me about some wrinkles he can't get out, would need a heat gun and he only has a blow torch? Why don't they have the tools they need, a heat gun costs like $20, can buy them anywhere like Walmart. The wrinkle (shown in picture) is partially caused by the gasket not being installed square to the windshield. Looks like a job I would do, I'm not a "professional" glass installer. The gasket also looks nothing like the one that was on the car before? Next up, dash cam. I asked if he installed the bracket, he said he did. Great. Next day my camera keeps beeping because it is hanging by my feet banging all over my car as I drive. I reached out to Safelite online yesterday with same comments. No response yet, will update if this gets resolved. Took them a few weeks over email to respond, called in the meantime. Said they would order the correct glass and reinstall. Car is off the road for the winter so scheduled mobile service a week and a half later at my house for Saturday. Tech shows up in the middle of the time slot. Guess what, wrong windshield yet again! Wasted my time taking my car off the lift to get this done. Way to go Safelite!