Safelite AutoGlass

Seriously the worst place to get in touch with. They messed my glass up and told me they were going to order the correct glass. Had my phone number wrong in the system after I asked the guy to change it, scheduled an appointment that I never agreed to, the lady was then rude on the phone acusing me of missing an appointment that I never scheduled or agreed to, and then proceeded to tell me that I was wrong to not show up. A lie. Not once was I called. It has been over a month and not one phone call has been answered about when they are fixing what they messed up. Everytime I call it hangs up. I finally decide to make an appointment online this past week to get it fixed thinking that the glass would be in, so I left my car there all day for it to sit in the parking lot and not have anything done to it. I was reassured that I would have a phone call two days later with the status of my glass. Not one phone call since. The numbers they have given me on the receipts or papers fail or hang up. After they finally fix what they messed up, I will never use them again nor recommend them. EVER.

Huge shoutout to Cervonte at Safelite! We came in stressed with two cracks in our brand new car, and he didn’t just help us out—he squeezed us in and totally saved the day. Super professional, knowledgeable, and just a really cool guy to work with. Appreciate the great service and kindness. Highly recommend! 👏🚗💥 …

Was not impressed. Took 3 attempts to get the proper glass installed and calibrated. On the second attempt, we were notified that only the OEM glass would be acceptable, rather than the glass we had been quoted, resulting in a significant increase in price. Manager said he would do it for the original price since it would require us to come back a 3rd time. When I paid for the glass at the 3rd attempt, that promise was not honored. Will not be back.

Driving from Houston to Madison, MS. In Shreveport a rock cracked our windshield. We called Safelite. They have a location in Madison. We arrived at 4:35. They were scheduled to close at 5:00. Ashley, the store manager said they’d be glad to stay and fix our windshield. They had us back on the road in time to arrive at our friend’s house for dinner. Absolutely great customer service. Thank you Ashley.

Kendrick is the best tech in my personal opinion! The whole process was so simple and fast. I made an appointment online, checked in and dropped off my key, and it was finished within 2 hours. I couldn’t get my StateFarm Drive Safe & Save Bluetooth beacon off my windshield, but they removed it for me and even put it back on the new windshield that I had replaced. The waiting room and bathroom was spotless. They were all very kind and explained everything clearly! This is my favorite location!!

Friendly tech. Installation was largely done well, note that they do not use OEM glass, but rather a discount brand. Rear view mirror shroud will not snap back into place, tech suggested replacing it through my manufacturer. Rear view mirror fell off on my 2 mile drive home, reached out for warranty repair. *update* No call today. *update* No call today. *update* Received a call!! Turns out the wrong model of glass was installed on my car, resulting in the bad fit and the rear view mirror cracking off. I should get a call tomorrow to get an appointment scheduled for later in the week. 7 days without a proper windshield or rear-view mirror is taxing, I'm hopeful we can have this solved before we hit the two-week mark. *update* I'm scheduled for an appointment on the 20th, we're getting there! *update* Appointment for the 20th cancelled via text, no explanation. *update* Appointment rescheduled for the 24th via text, no explanation. *update* Received a call from the gentlemen working the warehouse. He's asking to change the appointment to the 25th.