Safelite AutoGlass

I research companies thoroughly before I give them my business: Safelite is known for being “fast” and ultimately that was the selling point for me. What I can tell you is yes, Safelite is fast for rock chip repairs, but windshield replacements? Not so much. It’s at least a two hour wait. Had I known this, I would have made the necessary arrangements. Instead, I was stuck waddling (I’m pregnant) with three young children in tow in 100 degree weather to the nearest play place. It’s not their fault it takes that long but I sure wish they would have mentioned it to me BEFORE the appointment. And that’s another thing: Geico made this appointment for me. I called the number listed on Google to confirm the appointment. Not only was it not their local number but they didn’t freaking answer. I was on hold for a good 40 minutes and never spoke to a human being. All so that I could just confirm that my appointment was scheduled. Sure, I could have created an account online and made an appointment but then what was the point of Geico making it for me? So to be clear: their correct number isn’t listed on Google. Wish you the best of luck finding it. I also tried their national number and it was basically the same story. I didn’t want to waste another minute of my time on hold. Luckily, I did have an actual appointment, but as soon as I got there, not only was I surprised to find very limited parking and a tiny waiting room but then I was told I needed to figure out how to kill time for 2 hours. Then they were supposed to call me and tell me it was finished. They weren’t listening when I gave them my number so I had to call them. And then, then after the 2 hours were up I was told that instead of the cost being around $200 it was going to be nearly double that because they needed to replace my windshield holders. Again, not really their fault but it all left such a bad taste in my mouth that I probably won’t go back there again. For the record: they were very professional and did an okay job which is why I gave them 3 stars but again, there are definitely a few things they can do to improve. Update: nah, not even their work was quality. They told us the new windshield holders would decrease cabin noise: they sure did not! And the rubber seal came off shortly after the install! So fun to have that flapping in the wind. Won’t be back!ServicesAuto windshield replacement

I've been in at this one three times. The first time was good, but every single time after that has been crap. The second time I went in, they replaced the window three times due to them replacing it incorrectly. Now, this is the third time I've gone in to get my window replaced. I have had to reschedule my appointment two times due to either a broken replacement or the wrong windshield. If they do it again, I will stop going to the safelight permanently and go out of my way to get it closed!

Safelite is amazing. I have always heard great things about them. Someone broke out the back window on our Jeep. I had to get it fixed ASAP, because it is winter and it is my husband’s daily driver. I set up my appointment online and was able to schedule a mobile appointment the next day. I was called to verify the appointment shortly after. They have very friendly staff. The mobile service is great. My husband and I work full time, so it was super convenient for them to come to us. The price was fair as well. Highly recommend!

First appointment had to be rescheduled due to the windshield not arriving on the truck on time, which I fully understand. However, the following appointment was scheduled to be done at my house, so that we didn’t have to wait in their waiting room (this was our only vehicle so we had to wait with the vehicle), but they had to move it in shop. Arrived at 8am, our scheduled time, the first car to arrive, and we still ended up waiting over two and a half hours (after we were told it would be 45 minutes to 1 hour). During this time we watched two other cars get done with windshield replacement, who were owned by people not having to wait in the waiting room. I hate complaining, but this is straight up annoying.

We got a rock chip while traveling. We came in without an appointment 15 minutes before closing time (the day before a holiday) with little expectation of getting in, but desperate because we knew it would split the windshield of our month-old car in the cold weather. The store manager, Jenn, was truly a lifesaver and had us pull the car into their garage where she immediately set to work. She cleaned all the windows while waiting for the resin to seal. She and other other woman employee (sorry I didn't get her name) were so kind to our caravan of family members. We were very impressed and so thankful for their professional service in our time of great need.

The service was great. They were understanding about my situation and worked with me. They covered my back window with Crash wrap and said that if it tore before my appointment, that they would replace the crash wrap. When replacing the window, they cleaned all my other window and vacuumed all my floors in the car. They explained what they were going to do and then what they exactly did. Then they had me check out their work to see if I was satisfied with their work. They said if I have any questions to feel free to call.