Safelite AutoGlass

I research companies thoroughly before I give them my business: Safelite is known for being “fast” and ultimately that was the selling point for me. What I can tell you is yes, Safelite is fast for rock chip repairs, but windshield replacements? Not so much. It’s at least a two hour wait. Had I known this, I would have made the necessary arrangements. Instead, I was stuck waddling (I’m pregnant) with three young children in tow in 100 degree weather to the nearest play place. It’s not their fault it takes that long but I sure wish they would have mentioned it to me BEFORE the appointment. And that’s another thing: Geico made this appointment for me. I called the number listed on Google to confirm the appointment. Not only was it not their local number but they didn’t freaking answer. I was on hold for a good 40 minutes and never spoke to a human being. All so that I could just confirm that my appointment was scheduled. Sure, I could have created an account online and made an appointment but then what was the point of Geico making it for me? So to be clear: their correct number isn’t listed on Google. Wish you the best of luck finding it. I also tried their national number and it was basically the same story. I didn’t want to waste another minute of my time on hold. Luckily, I did have an actual appointment, but as soon as I got there, not only was I surprised to find very limited parking and a tiny waiting room but then I was told I needed to figure out how to kill time for 2 hours. Then they were supposed to call me and tell me it was finished. They weren’t listening when I gave them my number so I had to call them. And then, then after the 2 hours were up I was told that instead of the cost being around $200 it was going to be nearly double that because they needed to replace my windshield holders. Again, not really their fault but it all left such a bad taste in my mouth that I probably won’t go back there again. For the record: they were very professional and did an okay job which is why I gave them 3 stars but again, there are definitely a few things they can do to improve. Update: nah, not even their work was quality. They told us the new windshield holders would decrease cabin noise: they sure did not! And the rubber seal came off shortly after the install! So fun to have that flapping in the wind. Won’t be back!ServicesAuto windshield replacement

Got a nasty rock chip on our way out of town, that grew all across my windshield before we arrived back home. I called and scheduled service and they easily adjusted it for a windshield replacement. They got me in even earlier than scheduled and finished the windshield repair quickly and did a WONDERFUL JOB. I also was an idiot and after the replacement the car reset to factory settings and I couldn’t fix the lane assist in settings. Nick (the technician) had me come right back to fix it and he didn’t laugh when we both realized it was user error on my part. He was very friendly, professional and thorough. He answered all my questions and was extremely helpful!

We got a rock chip while traveling. We came in without an appointment 15 minutes before closing time (the day before a holiday) with little expectation of getting in, but desperate because we knew it would split the windshield of our month-old car in the cold weather. The store manager, Jenn, was truly a lifesaver and had us pull the car into their garage where she immediately set to work. She cleaned all the windows while waiting for the resin to seal. She and other other woman employee (sorry I didn't get her name) were so kind to our caravan of family members. We were very impressed and so thankful for their professional service in our time of great need.

Safelite is amazing. I have always heard great things about them. Someone broke out the back window on our Jeep. I had to get it fixed ASAP, because it is winter and it is my husband’s daily driver. I set up my appointment online and was able to schedule a mobile appointment the next day. I was called to verify the appointment shortly after. They have very friendly staff. The mobile service is great. My husband and I work full time, so it was super convenient for them to come to us. The price was fair as well. Highly recommend!

I had a windshield replacement scheduled with a drop off of “ all day’” I dropped my vehicle off at 8am. I was told I would get a call when my windshield was done and I assume this would be before 5 PM which is when the business closes , when I did not receive a phone call at 4:45. I began to get worried that I would not be able to get my vehicle. After attempting to call the local number, All was able to do was get an automated message and not able to actually speak to somebody locally. With no other choice, I drove down to the business, arriving at 4:55 and seeing that my truck had not been fixed and it had been parked in the same location when I dropped it off. I spoke to the lady at the counter and then the technician who informed me that he had gotten behind on another vehicle and it was still planning on fixing it , and said that they don’t leave until all the work is done. I told him this is fine however you guys should’ve given me a courtesy call to tell me that you hadn’t even gotten to my vehicle, now you want me to wait longer so you can fix it and then I have to come back again later on , totally unacceptable and unprofessional. I should’ve checked the reviews before I brought my vehicle here. I see that I’m not the only unsatisfied person that’s walked through your doors never again.

The service was great. They were understanding about my situation and worked with me. They covered my back window with Crash wrap and said that if it tore before my appointment, that they would replace the crash wrap. When replacing the window, they cleaned all my other window and vacuumed all my floors in the car. They explained what they were going to do and then what they exactly did. Then they had me check out their work to see if I was satisfied with their work. They said if I have any questions to feel free to call.