Safelite AutoGlass

Absolutely horrible. This is the 4TH! 4th try to order the correct window for my 2022 Mercedes. Then today, on my way to my appointment, I call to verify the window is right and there. Surprise… not there and no one even called to let me know it’s not there. Once again, 4 times that I’ve wasted my time. Never again will I go to this location or use safelite. Worst experience ever. Also, Scott told me he checked the previous time, (3rd time) to say the part is correct for me to take off work, drive up, and it still not be right. Never again. I will go out of state before I recommend this location or use their services.NegativeResponsiveness, Quality, Professionalism, Value

My front driver window went down but was unable to come back up. My car is still under warranty, so we looked for places around Morgantown that were willing to work with us and decided to take it here. They told us that the motor burnt up and they could replace it. They ordered a motor, but due to the bad weather, it took over a week for the part to come in. Totally not their fault. This, however, was their fault. I took it on a Tuesday to get it finally fixed, they took it apart and one of the technicians came in and told Scott that he ordered a regulator instead of a motor. He told my mom that they could just get the part from Napa and bring it the next day. The next day, Wednesday, they call and say that the part wouldn't be in till that Friday. I had to work, but my mom took it. One of the technicians asked Scott where the part was, and he said he didn't know. He told my mom that she would have to call in order for them to be able to work on it. He asked if they were going to pay for it or she was. She told him that she wasn't because it was under warranty, and he asked, "What warranty?" One of the other workers had to remind him that we had paperwork for this to get completed. The part came and they started working on it. Scott came out to the waiting area and said that it wasn't the motor but the regulator or switch and that they could order that part. After taking my car there three times and waiting for almost three weeks to get it fixed, my mom told them no and decided to take it somewhere else to get the job done. Scott even told my mom before she left that they don't even have the tools to properly diagnose the problem. If you don't have the tools, then why even try to guess or keep making leaps and bounds? If you can't do the job, just tell the customer so they can get it fixed in a proper amount of time. I haven't been able to drive myself to work for almost three weeks now and I'm sick of having to ask my family to drive me to work. I would not recommend going here to get anything done. There is no productive communication or work done here. They were very confusing and seemed to not know what they were doing.NegativeProfessionalismServicesAuto power window repair

Horrible service! Not only did they do a horrible job but terrible customer service regarding this issue. First technician came to "fix" a small chip but instead ended up putting a huge crack in my windshield so then I had to have the whole windshield replaced, in which I have paid safelite over $400 by this point. When the second technician came to replace my windshield he did worse than the first one and left a part of my windshield that isn't properly sealed. When I called to have this fixed after complaining and dealing with probably 6 different people I was told safelite will come replace me windshield again at no cost to me and I was told I will be reimbursed for both mobile fees I was charged for the first two attempts and then we set up a time for their technicians to come replace the windshield again. In the meantime I was then the card I used to pay originally was then charged $212 for no reason without my authorization and when I attempted to get this resolved I was treated very rudely and still have no resolution. I'm left with a windshield that isn't properly sealed and has the potential to leak and still not reimbursed for the extra charge of $212 that was charged to my card. If and when this is resolved I will never deal with safelite again and I will tell my story to anyone even considering using safelite. They don't even deserve a one star rating.

Got an appointment at home paid for the service online before the appointment, got a phone call they would be late, they were supposed to come between 8 am and 12 am, the technician said it would be 12 am well at 2 .30pm still nobody, I had to go to work, so I called customer service they said bring the car next friday when I paid for sevice at home cause I am night shift, and my wife is up in the morning and can be around to meet them. I said absolutely not I have a huge crack the windshield is about to fall apart and I cannot wait till next Friday another week is a no no I will go somewhere else. When that said they hanged up on me and since I battle to be reimbursed!!!! No go company !! For the principal I am going to get a lawyer if needed but I will get my money back guarantee!

Not very satisfied. I was scheduled for a noon to 5 appointment which in my opinion is a pretty large window. By 5 the tech had not showed up so I called the number from the email only to have someone pick up the phone and hang up on me. The tech finally showed up an hour late from a five hour window. He began looking over my windshield and found a rust spot where the sealant would have to be. Normally this wouldn't be a problem but he tells me he ran out of the stuff he's supposed to use to fix it earlier that day. So I wasted an entire day waiting on this guy only to find out he arrived without the proper tools to do his job. He calls the office and they tell him to tell me that the only thing they can do is have me bring it to the shop (30min away) on Tuesday and they could fix it then or schedule a mobile appointment for Thursday. (My original appointment was on a saturday.) Now if this were my business I would've made this a priority for the next business day being Monday Considering they were not only late but unprepared for the job. The only positive thing I have to say about my experience is that the tech was a nice guy very polite. Therefore I didn't take out my frustration on him. Instead I will be getting in touch with management to discuss the situation so that problems can be addressed for the benefit of future customers.

The sad thing is, I didn’t want to be leaving this review. I’ve been very patient with the store and had given them time to review the situation and that ultimately lead to nothing. I had my windshield replaced, but after the service had noticed a travel bag of charging cables and wall plugs had came up missing from my center console. After waiting 3 1/2 weeks after the service for the shop to get in contact with me the only thing they could say is they aren’t responsible for anything that occurs after the service is completed. I’m out well over $100 worth of chargers with the company taking 0 responsibility in the matter. If you decide to do business here, empty your vehicle first.