Safelite AutoGlass

I would recommend Safelite AutoGlass, in Morgantown, to anyone. The first thing I noticed was how easy it was to schedule an appointment, online. The entire process was completed in a few minutes, completely online. When I arrived at the Safelite facility, everyone was very friendly and the place was clean. There were refreshments available for customers. The technician who performed my work (Chris B) thoroughly explained the process and checked my glass for any spots I may have missed. They didn't try to rip me off, and tell me that my windshield needed to be replaced. When the work was complete, if no one told you the windshield was repaired, and pointed out the exact spot, you would never know. The repair spot looked like a dried water droplet, and was almost invisible. Also, my windshield and all windows were thoroughly cleaned, and the interior of my vehicle was vacuumed. I was not expecting that, but it sure was nice. I will definitely be using Safelite for all of my auto glass needs, in the future.

Absolutely horrible. This is the 4TH! 4th try to order the correct window for my 2022 Mercedes. Then today, on my way to my appointment, I call to verify the window is right and there. Surprise… not there and no one even called to let me know it’s not there. Once again, 4 times that I’ve wasted my time. Never again will I go to this location or use safelite. Worst experience ever. Also, Scott told me he checked the previous time, (3rd time) to say the part is correct for me to take off work, drive up, and it still not be right. Never again. I will go out of state before I recommend this location or use their services.NegativeResponsiveness, Quality, Professionalism, Value

Got an appointment at home paid for the service online before the appointment, got a phone call they would be late, they were supposed to come between 8 am and 12 am, the technician said it would be 12 am well at 2 .30pm still nobody, I had to go to work, so I called customer service they said bring the car next friday when I paid for sevice at home cause I am night shift, and my wife is up in the morning and can be around to meet them. I said absolutely not I have a huge crack the windshield is about to fall apart and I cannot wait till next Friday another week is a no no I will go somewhere else. When that said they hanged up on me and since I battle to be reimbursed!!!! No go company !! For the principal I am going to get a lawyer if needed but I will get my money back guarantee!

I will never recommend Safelite to anyone for glass service. I scheduled an appointment the other phone to have my auto glass put in on Saturday morning. Friday morning rolled around and no one had called to confirm that they had the part. I called them to inquire about my appointment and the part. I was told that the part has not come in yet and that it would most likely be on that evenings delivery. So not wanting to make a trip to Morgantown in vain I rescheduled my appointment for Monday at 7:30 in the morning. I arrived at Safelite Auto on greenbag road at 7:35 in the morning on Monday and was told the part was still not in and when I asked why no one had called I was told Scotts had. I have since contacted another auto glass company and the part took 5 days to show up and and cost me a little over half the price of the glass from Safelite. I am glad that I did not use your service Safelite and I am saddened that your customer service is so poor.

I had an excellent experience here at Safelite. I will HIGHLY recommend this place to anyone who is looking to get their windshield repaired or replaced! Their website made it easy to get a quote and make an appointment. Staff was SO friendly and helpful. They seriously went above and beyond in many ways! I was super impressed and grateful that they treated me so well. I have never been treated so well at a car place. They did an excellent job replacing the windshield and the total payment ended up being less than planned. They have excellent customer service and are professional. They even did thoughtful things (like have my car in the garage at pick up so it wasn't too hot, vacuum the car floor, clean the other windows, etc.) that made a difference! Again, I HIGHLY recommend Safelite at this location. Could not have been more pleased!

Horrible service! Not only did they do a horrible job but terrible customer service regarding this issue. First technician came to "fix" a small chip but instead ended up putting a huge crack in my windshield so then I had to have the whole windshield replaced, in which I have paid safelite over $400 by this point. When the second technician came to replace my windshield he did worse than the first one and left a part of my windshield that isn't properly sealed. When I called to have this fixed after complaining and dealing with probably 6 different people I was told safelite will come replace me windshield again at no cost to me and I was told I will be reimbursed for both mobile fees I was charged for the first two attempts and then we set up a time for their technicians to come replace the windshield again. In the meantime I was then the card I used to pay originally was then charged $212 for no reason without my authorization and when I attempted to get this resolved I was treated very rudely and still have no resolution. I'm left with a windshield that isn't properly sealed and has the potential to leak and still not reimbursed for the extra charge of $212 that was charged to my card. If and when this is resolved I will never deal with safelite again and I will tell my story to anyone even considering using safelite. They don't even deserve a one star rating.