Safelite AutoGlass

Fixed the window but left the broken glass in the door so I hear it in there every time I open or shut the door. Sloppy and lazy work! I’ve had windows repaired before and they always cleaned out the glass from inside the door. ALSO - this appointment was made over a week in advance and on the day of the appointment I drove 35 miles to Beckley and they told me I would have to come back because they didn’t order the correct window. Not the first time we have had a bad experience with a Safelite location but this is the last time we will ever give them our business.NegativeQuality, Professionalism, Value

Absolutely could not recommend a better company and service. Had a huge crack that had begun to spider across my windshield from a semi throwing a rock on it and wanted it quickly repaired. Safelite wasted no time in getting me an appointment and came all the way out to my home to quickly put in my new windshield. These guys are amazing, quick, and professional with their work. Will be a customer for life and recommend them to anyone who needs windshield repair! Caden was the awesome tech who drove all the way out to us and I wanted to shout him out. Thank you Caden, you're the best!

My windshield was replaced by this location. That's about as nice as I can be. I admit now that I was 20 minutes late for a 9 am appointment on a Saturday. However, upon arrival we were told that they may be able to work us back into their schedule although they were standing around chatting with nobody else there. He told me that they had already called the 10 am and she was on her way and that he didn't want to be there working on a Saturday for people who were late. He indicated that he wanted to go home as soon as possible. They never called me to see if I was still on my way. They waited until we returned to the shop at 12:30 (again nobody waiting in the store) to even begin work that only took them 35 minutes to complete. I had my truck returned at 1:45 for a 9 am appointment. He was informed that I had a second showing for my new home at 11:00 am and an appointment for new tires at 2, yet he dragged his feet and purposely threw the entire day off schedule over 20 minutes late for a windshield appointment. No business at Safelite ever again. I've used them religiously for over 15 years. So sad this location is so mismanaged and petty.

So this was my 3rd windshield replacement in the last 12 months. These guys did number 2 and 3. The second replacement they didn't get the rubber around my windshield flat and I was very displeased and complained, they tried to tell me that's how it looked when I dropped it off. This time it's flat, just saying....also I've heard conflicting information about calibrations, a guy at the Honda dealership said newer cars calibrate themselves, safelite said that not true and charged me $670 for calibration. The thing is that the day I picked my car up some of the things listed in the calibration didn't work until the next day. Hmmm!

Retaliatory. Best way to describe this Safelite location. I'm in from out of town and have used Safelite in NC many times without issue, so I (wrongfully) assumed that this would be no different. I had a small chip in my windshield and made an appointment to have it fixed while I was in to visit family (we're stationed out of state). After getting there they took the car back and within five minutes they came back and said they cracked and now has to be replaced. Ok, frustrating and I told them they did a poor job. This clearly did not sit well with them based on the manager's (Robert Underwood) response and tone. I told them I did not want them to touch the car anymore and to return it. When he pulled the car around I opened the door and immediately saw they had torn a hole into my headliner and I immediately called the manager out and asked him what happened. He denied doing anything. Called the cops and will ensure USAA never uses this shop again. Completely unacceptable behavior. Pics attached.

Called main 800 number, not the local location for someone else. Expensive, wouldn't give a full price quote unless I scheduled service. Then price went from just under $400 to over $500 with fees like $40 for disposal of windshield (landfill fee is under $13 if you haul it yourself). Needless to say, my friend didn't go through with their service. Several years back, they came out to install a windshield in my one son's truck at his job. The removed his broken one, then had the nerve to refuse to install the new one he paid out-of-pocket for. His one pillar had a dip to it, easily fixed using a jack and 2x4. They refused him the chance to do the fix and left the windshield leaning against his truck before leaving. Then it starts raining. Luckily a coworker had a tarp, so they sat the windshield in place using some odds and ends to cushion it and covered it over.