Safelite AutoGlass

Installed scratched windshield in my new Suburban. Offered to take $100 off or do it again. I chose to get a new one. Installer showed up in the rain and against my objections started pulling out the windshield. He said it was quick and he'd keep it covered and water out. I was at work so couldn't hang out and watch. He came in and gave me the keys and said he was all done and wanted me to sign for it. I went out and looked and this windshield was scratched worse than the first one and water was dripping from my headliner. After that my water sending wipers never worked again not did any of the computer assist driving aids. I ended up trading it in because Safelite refused to make good on the damages. Again they offered me another windshield or $100 off. AVOID THIS COMPANY AT ALL COSTS.NegativeQuality, Professionalism, ValueServicesAuto windshield replacement

We were driving on I-64 West and someone shot our rear window and I set up a drop off appointment for the next morning on a Saturday. The people were very helpful and actually were able to get us worked in immediately, and we were out in just a little over an hour. The technician, Joe , was great and we were extremely thankful to have our window fixed so quickly. He cleaned up the big mess that was in the car, and we were able to get back on the road by 9:15 AM. So nice to have such a good experience after such a crazy night. Thanks again for everything!PositiveQuality, ProfessionalismServicesAuto rear window replacement

Showed up last Monday for a glass replacement. They called after I dropped car off saying that the windshield they got in was the wrong size. Asked if I could come in Thursday when they got a new one in. Told them no I have work, can't until next Wednesday. Showed up on Wednesday(today). Told me my appointment was NEXT Wednesday. Lied to me about parts availability to cover up the fact they scheduled for the incorrect day. Left. Decided to take my buisness elsewhere. Unorganized and don't communicate very well. Why did they ask me if I could come in 2-1-24 if there's a parts shortage?

Review of Safelite – Charleston, WV (Cross Lanes) Unfortunately, my recent experience with Safelite has been extremely frustrating, marked by unprofessional service and a lack of ownership for damage done to my vehicle. My complaint is not directed toward the technicians, but rather the store management. Summary of Events: 6/6/25 – Windshield on my 2018 Toyota Camry LE replaced after hail damage. I was informed by the manager that my rearview mirror was accidentally damaged during the process and was promised a replacement within 1–2 weeks. On the drive home, I noticed a loud wind noise, which did not resolve after the seal dried. 6/12/25 – Returned to the location. A technician discovered clips on the windshield were not secured and fixed them. I again asked the manager about the mirror and was told it was on order. 6/26/25 – Called the store; the person answering was dismissive and told me, “We’re aware of the issue, you’ll be the first to know.” 7/11/25 – Spoke with the manager, who apologized and blamed staffing issues, promising to follow up by Monday. I never received a call. 7/15/25 – Contacted Customer Care, who called the location. She was told the mirror would be in by 7/17 and claimed the store had called me multiple times. I had received no calls or voicemails. 7/24/25 – Called Customer Care again and requested escalation to the District Manager. After some communication issues due to a phone carrier glitch, the District Manager called and promised to escalate the matter to a Quality Manager. 7/25/25 – The Store Manager called, stating the mirror had been expedited and would arrive in two business days, promising a follow-up call. No call was received. 8/6/25 – Spoke with Customer Care again. The representative interrupted me repeatedly and insisted on contacting the store despite my request for escalation. I eventually spoke with a supervisor in customer care who promised to escalate the matter. The District Manager called and assured me he would get to the bottom of it and follow up. My Concerns: Over two months have passed since the damage occurred, and the replacement mirror has still not been installed. Multiple promises to follow up have been broken. Customer service has been inconsistent, with several interactions being rude or dismissive. At this point, I feel Safelite is avoiding responsibility for damage caused during their service. I am requesting clear confirmation on when my mirror will be replaced and assurance that this matter will be resolved promptly.

I have had the most unpleasant and unnecessarily long experience with safelite. They turned what was supposed to be a 1-2 hour fix into a week long mess. I brought my 2012 rav4 to them on Friday morning after having my driver side door broken when my car got broken into. They promised to have my car done before noon and DEFINITELY before 5 that evening because I had to be somewhere. I was at the safelite before 5 (they close at 5) and they didn’t finish with my car until well after 5:30, at which point they told me that the part they put in broke and they’d need me to come back to fix it again. I come back that Wednesday and drop it off first thing in the morning and 20 minutes later they call me to tell me that the same thing happened and they wouldn’t have another part till 9 but that he could come to me and fix it. I set up an appointment and he calls me right before it to tell me he’ll be late, but he’ll call me when he gets there. I never get a call to say he’s there, nor do I get a call saying he’s not going to make it. I called the guy and asked him what was going on and he tells me apparently they don’t have a part to fix my car. He promises me that he’ll get a part ordered but it won’t be till Friday that he can fix my car. I have now gone a week without being able to roll down or use my window. A week of them playing games and chasing their tails.. never again will I ever use safelite. Very disappointed and dissatisfied with the service I was provided, or more like not provided.

Friendly and Organized I had the unfortunate experience of having a dump truck sling a larger rock into my windshield while driving to an appointment in Columbus. I scheduled an appointment through my insurance company for a repair. On the day of the appointment they took my car in on time and started the repair. The damage was deep and the tech warned me that he would have to clean up the damage by making more cracks. He didn’t damage the windshield but the resin injector would not seat properly to fill the damage under suction. This meant I had to replace the windshield. I requested oem glass and satellite tried to get it approved but the insurance company declined. They still ordered my oem windshield and after extended wait for it to be sourced they called me to schedule an appointment. My second experience was as excellent as the first. They do a great job of communicating. The oem windshield was only $124 more on top of my deductible.