Safelite AutoGlass

When my wife caught a rock with the windshield on our new Jeep she immediately worried that it wouldn't be a new car anymore, I have worked with the awesome folks at Safelite for many years while running car dealers in So Cal and had all the faith in them and knew it would be good as new in no time! Once I made the appointment I received a text right away with instructions for a 'no-contact' drop off. I arrived at their office and dropped my key in the drop box, texted them that it was there and went about my day. By 2:00, well before I expected it, I got a text and a call that it was ready for pick up! My wife was so excited to see the little jeep icon on the corner of the windshield and we are both thrilled with the awesome service!

I had an appointment with Safelite ( Riverside Ca. location) for windshield replacement. When I confirmed my appointment I was told they had the windshield in stock. I showed up for my appointment just to be told they did not have the windshield. I was told the windshield would arrive around 12/31/22. Couple weeks later, I called Safelite several times but they did not answer their phone. Call was routed to another location. I was told the glass would arrive by 01-09-23. It is now 01-11-23 and no courtesy call from Safelite. I had to call my insurance again to explain the situation. Insurance agent called Safelite (same above location ) twice but got no response. This is poor service and unprofessional. I hope that not all Safelite locations are the same. Safelite actually told me it was safe to drive with my broken windshield in the meantime. I told them it may be safe but it is illegal, which they should know because they are in the windshield business. My insurance scheduled me for another appointment, which is scheduled for 01-16-23, but how do I know if my glass arrived if Safelite has not called me to confirm. Maybe the "owner" will do something about this if and when he/she reads my post. I will see just how much the "owner" cares.NegativeResponsiveness, Professionalism

Service was fast and friendly but lacked quality. Was told by a technician that they sanded and primed the top part of my car where the windshield sits because it was rusty. I was so happy to hear that. I really felt like they went that extra mile to do right by their customer. But when I was handed my keys and got into my car to drive home. I was very disappointed to see the inside covered in rust dust. My radio, gauges, buttons, basically my entire dashboard was covered. When a service is performed on a car, you return it to the customer the way it came in and better. Not worse. I think this just comes down to pure laziness. Which isn’t surprising in this day and age. The American workforce is overpaid and VERY unproductive. It would of taken maybe 10 minutes and a shop vac for a tech to clean this up. Both of which I would expect given the fact they were not busy(receptions exact words, they even asked me to come in earlier than my scheduled appointment)and a shop vac should always be present in a service center of this kind. A few more issues, my new windshield was covered in fingerprints and suction cup marks. The technician couldn’t even take 2 minutes to wipe off my brand new windshield before returning my car to me? LAZY. My car was also returned to me 1 hour before Safelight rules say its safe to drive away due to the windshield adhesive being super fresh. I only found this out after leaving and receiving my digital receipt. So, messy, lazy and lawless is the best way I can describe this Safelight location. A smile and friendly small talk don’t make up for it. This is why I do any car repairs myself. You really can’t trust other people with your car anymore. The American workforce SUCKS! *UPDATE* I had to make a warranty appointment just two days after my windshield was installed because I noticed they didn’t install the rubber moulding correctly. One side is seated correctly the other is hanging out of the seam. UNBELIEVABLE. The carelessness and sloppiness is disgusting.

Avoid this place if you can. I have had 2 appointments so far, and my windshield is still cracked. My first appointment was scheduled by my car insurance company. I waited 3 hours to be told they didn't have the correct glass ordered and couldn't do the repair. They told me they had me wait so they could try to get the glass in that day. I couldn't have stayed I had to go to work that afternoon and should have been told immediately. After they finally told me I couldn't have the repair done that day, I rescheduled several weeks later because of my schedule. Today was the day of that appointment. I got there, and my appointment was canceled. The order for the glass was canceled. They said I didn't answer the scheduling phone call. They are right, I didn't. I scheduled there before I left the first time. I HAD AN APPOINTMENT! I didn't need to schedule. They called exactly once and left a voicemail. They didn't ask me to confirm the appointment. They simply canceled it. They didn't send me an email or a text that it was canceled. They were over communicative for the first appointment but lacked communication when it mattered most - when they screwed up, when they wasted my time. Did they offer any apology for the errors or inconveniences? None, zero.

Ok so this review is not against the actual location because the location did not mess up. The first initial contact with safelight that is not in this location but in their call center. We called the safelight phone number to make an appointment within minutes of the problem or rock hitting the windshield. The lady answering the phone was incredibly nice and got me in within the hour. She told me the the office that I go to would probably need to call my insurance just for the final verification. Apparently it does not work that way. So when everything is said and done they tried to charge me $85 ummm no my insurance that I pay covers this 100% well we are sorry we don’t call the insurance we send it through the computer and it takes 48 hours so you have to pay this. No you need to call just like the lady who made the appointment told me you would need to. They argued with me and then changed the story to the $85 was a deductible. Again no. Same insurance company same policy number from the last time I had a chip filled. So when I finally told them my husband was calling out insurance right now they miraculously got the approval! I wonder how many other people they try to get to pay who do not know the details of their insurance policy. Just double check everything! Know your insurance policy and the deductibles etc!! Stand your ground even you know you are right!

First, filing a claim through my insurance was very simple and I think this company’s website just made it even more seamless. I was quoted based on my deductible and got the windshield replacement. When I got there what I was quoted is what I paid. No hidden fees, no sells pitch, no upsell items. Just professional service. Which I appreciated. Second, the technician was very friendly and updated me throughout my waiting. I appreciate communication and updates. I love the text message updates. Especially the one reminding me that I could remove the tape from the window. The technician had said 24hrs and at exactly 24hrs I got the text message letting. Lastly, my car had to be recalibrated, I received an email and the certificate, which I can save in my files. Overall this was a great experience. I would recommend.