Safelite AutoGlass

Bad customer service I made an appointment online the lady at the front desk cancelled my appointment because she said she personally called my phone and left a message to confirm my appointment but I didn't answer my phone because i usually don't answer if it's a number I don't recognize but I check my voicemail my text messages and emails and couldn't find any notice about confirming my appointment I even go to the link that was sent to me via the Safelite website and it still shows my scheduled appointment for the sametime with no indication of the cancellation. Luckily they where kind enough to let me know when I got the there how nice. They where able to reschedule but instead of 430 $ it's now 480$ I bring up the price difference and the lady helping just don't care and dismisses me so I leave with my money it's only 50$ but it's the principal of the matter I will not be swindled hope this helps someone

Scheduled an appointment for my Tesla windshield replacement. Confirmed my appointment 24hrs before, drove first thing in the morning and even had my pregnant wife follow to pick me up. When I arrived they didn’t even have the windshield on hand despite having my car details and confirming the appointment. Couldn’t provide an estimate on when they would receive the parts to reschedule a date. I just booked a service with Tesla directly. This was covered by insurance and the deductible is the same. Advise other Tesla owners to do the same. Easy drop off and scheduling with Tesla… and they will have the parts

Where to start… My main issue is with the booking system and receptionist. I had to wait a week to get an appointment for my passenger window after being broken into. During that time I’d say I received about 10 texts and emails saying my appointment was confirmed and to add windshield wipers etc but while I was at work Thursday I missed calls from the receptionist to confirm my appointment when I just received a email and text that morning saying my appointment is confirmed and because I didn’t answer my appointment was cancelled. Learning this at the end of my work day at 4 pm that I had to reschedule for the next day for the first appointment of the day and brought my car early and still waited 2 hours and was late for an appointment. The spam emails and texts are unnecessary if you’re just going to cancel appointments. I was in the waiting room and heard similar complaints about communication and service. The receptionist is unapologetic and down right rude when people realized they don’t have appointments or had to reschedule due to an error on your part and potentially have to wait longer for repairs. I would say her tone is sarcastic and unsympathetic. People are working are receiving spam calls emails and texts. You need to figure out a better confirmation system and put the receptionist in customer service training. The technicians were actually more kind. I made my appointment online again because she was unbearable to talk with and unhelpful.

The business has good promotions, but there are some issues with communication in their customer service department. Although they do a great job overall, getting in touch with a live representative for emergency safelite autoglass services is challenging as everything is appointment-based. This can be inconvenient, especially in urgent situations such as when dealing with vandalism or damage to your vehicle late in the evening. Despite the efficient service provided, the inability to speak to a live person can be frustrating. Additionally, some of their pricing was found to be double the price compared to other options. However, the company excels in their work, as evidenced by their exceptional replacement and calibration of my cracked windshield. The quality of their glass cleaner is great, too. It seems everything is done by appointment only..

I have used Safelite 2x in the past with no issues. It was those interactions that made me agree to pay $867 to get my windshield replaced. I figured go with the group you know and be safe despite the cost. I got there early and made sure my car would would be ready to get back to work by 4pm for a meeting. An IMPORTANT mtg. About 30 min later the technician and mgr come to telling me the tech “accidentally” cut a metal pole on my car. I made sure “did you know this pole was there?” Yep. He did. He still cut it. But don’t worry we are taking it across the street and they will weld it you will have it welded not just glued. Okay. Fine. Will I still be able to get to my mtg at 4pm? I have to be back by then. Of course. No problem. 45-60 min later I ask is my car almost done. I’ve only got a half hour before I must leave. Oh well they still have the car. Let me go check. 15 min later the tech comes back and tells me the car place still has your car. That’s when I lost it. Told him he needed to get my car, make sure it’s fixed, bring it back and put the windshield in. And do it in 15 min. Because I have to get back for a meeting. I was met with “oh well I will see what we can do”. What they did was get my car back to me in another hour and 15 min. The result of this MASSIVE error … she gave me $109 off. When I called back to complain I was met with “well when you asked you got an answer, didn’t you?” STAY AWAY FROM THIS PLACE. Please go anywhere else.

Josue was a total lifesaver. After a frustrating break-in, he instantly put me at ease — no upselling, no nonsense. He explained the plan clearly (removing 99% of the broken glass and replacing the window) and got it done fast. His team even stayed an extra hour to make sure it was done right, but still charged exactly what was quoted — super affordable. The new window looks great and comes with a lifetime warranty. Honestly, Josue restored my faith in auto services in LA. Highly recommend this place to anyone looking to repair a broken window or windshield!