Senneco Auto Glass

Absolutely A+ for customer service. My escape windshield replacement was $100 cheaper than other estimates, faster turn around time (had me in next day), in and out under 1 hour. Everyone there are very friendly and they took the time to answer the few questions I had. I originally wanted to write this post day of service (Wednesday) and say I would be a returning customer. Life became busy and I honestly forgot to write this. Today the truck (different car) had a small rock hit the windshield. I called and spoke with them today, and once again informed with lots of information, cheaper to repair the small chip (if it was to come out of pocket) (called a “competitor”first) and he helped with the insurance (provided me with number and name of company my insurance uses for repair). I had no clue my insurance company covered chips for free, I knew they didn’t cover windshield replacement. The “competition” did not offer the information about the insurance. He also told me how to stop water from getting into the crack and scheduled me for my repair. By far one of the most honest companies I have came across in years. Thank you for looking out for your customers.

Had a appointment at 11:00 they told me that they didn't have my windshield. I was told to come back at 2:00 they still didn't have the windshield or anyone to install it. Finally around 2:45 the owner showed up and installed the windshield. He didn't even put everything back together and chipped my paint in a couple of places and my personal possessions were thrown around in my vehicle and I was missing a very special guitar pick that was given to me. He also broke the bottom guard of my windshield that keeps water and debris from the engine compartment. Terrible service!!

Setting up appointment was very easy was given a cost that was fairly reasonable compared to other places that I have called for repair. Upon coming in and hand them my keys and left was given a call about an hour later that my car was ready. My husband and I were in a rush, I left and upon going home I noticed they have a buzzing sound coming from the bottom part of my windshield. Was just thinking that it may have been the tape that I was told to leave on until next day. The next day, ran to Walmart to do some grocery shopping again on the expressway heard some heavy noise. I told my husband about it, he told me probably due to the tape. I called Senneco anyway told him about it they said it was probably the tape and just to take it off when I got home. Fast forward to Monday I actually take the tape off and still have a buzzing sound coming from the bottom part of my windshield. Come to find out the seal at the bottom was completely separated from my windshield along with many cracks of paint around my frame and finding the sealant that they used on my dash that I couldn’t get it off. Called Senneco they told me to come back which Inconveniently I had to. I got there and had someone come outside .I showed all of the chips around my windshield and was told that was due to rocks. Showed the sealant on the inside of my dash as well as bottom of my windshield that was separated from the windshield at the bottom. Then, two gentlemen come out from the shop questioning me about the noise that I had heard I don’t encourage them to take my car on the expressway so they could hear the noise that I was speaking of they were gone for about 10 minutes and came in immediately took my car into the garage without saying one word to me about 10 minutes later the older gentleman that works came out and asked me if I had time that they were going to just replace my whole windshield again. Was it worth the money ? With the hassle definitely not . I did my research .. so I thought 😞 UPDATE : 2 years later and still having issues with my windshield and the same noise that I was having issues with, has resurfaced and from the same spot .ServicesAuto windshield replacement

Senneco was recommended to me by a lot of local neighbors on social media. I don't normally review unless I'm really blown away by a service and in this case, from start to finish, omega class WOW service from this business. When I initially called in the afternoon they offered next day appointment and when I couldn't, they fit me in first thing on a day that I could. Definitely appreciate the flexible appointment times. I dropped it off and they called me 39 mins later to come pick up. The price was by far the lowest I was quoted from 3 companies in the area. The windshield looks great and same quality as my original. The staff there is so friendly, fantastic customer service. Honestly, by far the best automotive experience I've ever had. 5 star review hands down. I would recommend to everyone.ServicesAuto windshield replacement

Just a little back story on what happened to me. The neighbor's stupid kids threw a chain across the fence and it landed right on my windshield. I was told by my insurance that my deductible was $500 and if I could get the car fixed somewhere else for cheaper, go for it. My sister recommended Senneco glass because she had a chip on her windshield and she loved the service she received. I called Senneco on saturday, they ordered the glass for me, and I had an appointment for Monday morning. Due to some misunderstandings between my insurance, my jerk neighbor, and I, I could not take my car on Monday, however Senneco did accommodate me and they saw me Friday morning. They are super friendly!! I went in to get my whole windshield replaced and I was only there for about 18 minutes!! The job they did is outstanding and I paid $260 which I think is absolutely awesome. Thank you so much, Senneco!! Here's more stars for your outstanding service 🌟🌟🌟🌟🌟

If I could give zero stars, I would. I had a broken back windshield. When the guys came to replace it, they not only did not put anything down and got glass all over my driveway, garage, and car, but then they couldn't get my back wiper off to put the glass in. They said I would have to cut it off and get a new wiper and they said they would come back and cut it off but not until the next day. They said I could drive my car around with no back window and it would be fine. They also said that there was glass in between the interior plastic and the metal hatch door frame but they don't clean that up until the job is done. While I was waiting for them to come back, I got the wiper off in all of five minutes and I called them to see if they could come back and put the glass in. They were not able to come back until the next day and when they did, they could not get my hatch to open. They said this was because probably when I was driving the glass in between the plastic and metal settled down into the button that opens the hatch door. They said they see it all the time with my vehicle and they couldn't do anything about it or even put the glass in if they couldn't open the hatch. So what I don't understand is why they told me my car would be fine to drive and that they were not specifically cleaning the glass out of the door until the job was done but they knew the glass in the door would cause a problem if it settles down in?? After more shenanigans, I finally just bought the glass off of them and put it in myself. In hindsight, I should have just paid extra and had Safelite put it in with no hassle. It would have been done a week before Senneco and Senneco didn't even get the job done. Extremely frustrating and disappointing. If you want the job done right and efficiently, I do NOT recommend this business. It would have made me feel much better as well if the owner was accommodating and made an effort to try to correct the situation, but he was rude and short with me and eventually stopped taking my calls altogether. So sad.