Simbol Auto Glass

The window was busted out and the frame on the right was pried up. They ironed it back down to the best of their ability, and tightened the inside of my door which was loose from years of use, at no extra charge. They also removed all of the broken glass. There was so much glass in the interior of my car I thought it would never all come out. It took a few days for them to locate a window for my old car but it was worth the wait because it looks brand new. The price was very reasonable and I will be back if I need any work done in the future.

I just got a stone chip and I went to safelite and they were going to repair it. I was paying cash and I just wanted it done and none of my info put into the system. They refused to do it because of it. I went where I should have went in the first place! Simbol was honest and willing to make the repair. They also informed me that they could not do it either. They refused to take my money because they are honest people! My windshield has tint on it and they would have damaged it trying to make the repair. Symbol has replaced a number of my windshields and I will always go there regardless of convenience.

Make sure you tell your insurance company to use these guys!!! Unlike Safelite who might seem more professional, they don't care about you for a second. Gino at the Wyandotte location will take care of you and will stand behind the work he does. Simbol is a preferred network provider for windshield replacement for USAA. I'm sure they are also for other auto insurance companies. Safelite is the "preferred" company USAA uses, but after the last time they replaced my windshield and it leaked and before I had a chance to get it back in to make a warranty claim (2 months later when it really started leaking), I got a small chip in the window, so they refused to replace it and told me I'd have to file an all new claim for a new windshield. Never again Safelite, never again. From now on I'm taking my cars to Simbol. Safelite also wasn't willing to cover any of my deductible, Simbol covered $100 of my deductible, which left me paying only $50 for a new windshield.ServicesAuto windshield replacement

I expected quick service as that’s how it was perceived over the phone. Called to get my work scheduled, they had to order the windshield took about 4 days. No big deal. They scratched the tint so they held off for an additional 2 days. Not a huge deal accidents happen. They finally come out for replacement and Gino almost broke my center console, coughing all over my dashboard, console, radio area. Tried to put that aside. Very aggressive tactics for OEM windshield removal. Used no special tools or tactics. Seemed unprofessional. Asked ME for MY vacuum to clean THEIR mess. Didn’t have the audacity to at least wrap up the cord. Installed a trim panel incorrectly. (They’re impatient) cannot fix unless windshield removed Told me to take the car to the dealer to glue a door mirror on. (They already had the adhesive so why couldn’t they) I did it myself… They charged me 3hrs labor but only took 40mins for the windshield install. I understand flat rate pay but at least do quality work. Went back for a single window to be tinted. Didn’t even cut the tint properly, still installed it. Didn’t know how to remove the door panel… Chewed my trim up with picks and pry tools Cross threaded my screws with an impact Had to spend my Friday night fixing the threads Went to pick up the car and they didn’t install the door latch cable correctly so when I tried to get out of the car the inside handle didn’t work. Mind you I was still in the simbol parking lot had to climb through the passenger seat To get out Gino says it’s Friday he wants to see his family. Ok. Blows me off and never returned my phone calls. The youngest worker there was the only one who was understanding and wanted to fix their mistakes. Gino and his right hand man didn’t want to do anything about the situation just tried to defend their low quality work. Look at the pictures of how I got my car back. Look at the messed up threads compared to after I cleaned them up. Look at the gouge marks and broken plastic Look at the gap of no tint on the window The young kid worker is the only one who cares about the work he does. Gino and his buddy don’t care. Just turning numbers. Very unprofessional overall 10 out of 10 WOULD NOT RECOMMEND. Went inside 4 times to get the issue resolved. Nothing… even tried to use their restroom on one of those visits at 930am and the toilet was clogged as can be a nasty mess. I should’ve known they were unprofessional when they had broken glass on their own building for over a month lmao. Shop was a total mess dusty as the Packard plant. What a joke of a facility. This location is a disgrace to auto accessory installers. Hopefully the young kid takes his job to the next level by working for a quality shop. I wouldn’t even bring a winter beater to these guys. Let alone a daily.

Josh at SIMBOL Auto Glass on Fort St. in Wyandotte goes above and beyond. Not only did both he and Simon do an amazing job replacing my windshield, but he also helped locate another part for my vehicle (unrelated to a glass issue) and sent me the link! - - I would definately recommend SIMBOL - these guys are professional, prompt, and very customer service orientated.Price assessmentGreat price

I had originally went to safelite on eureka in southgate, after indicating it be 112.00 to fix a 6 inch cracked windshield when i arrived it changed to ' it can't be fixed needs to replaced 350.00 so as I sat in their parking lot I googled some other places nearby, went to symbol met John quoted a remarkably lower price and the job was done in slightly over an hour....thank you john and gino? For an excellent job.