Southwest Auto Glass, West El Paso , TX

I originally booked an appt. with the large national company that starts with an "S" and ends in an "E", but cancelled that appt. after finding out the price quoted ballooned to almost $400 by the time they added everything in! Southwest Auto Glass did the whole windshield replacement for $305.68 everything included! I did bring the car to them instead of them coming to me, but the service was top notch and the finished product is just like the original. They also did it on a moments notice! Thank you!

If you're looking to get your windshield replaced, look no further than Southwest Auto Glass. Frank and his team exceeded my expectations in price, quality, and getting the job done right the first time -way sooner than expected. After a drunk ex friend kicked in the windshield, I had it towed in to Southwest. I drive a 2005 Volkswagen Jetta. While it may be an older model VW, I only want the highest quality parts installed, for the sake of reliability. I was expecting to pay more considering import parts usually cost more, especially if you want OEM quality and performance, and if your vehicle has a rain sensor or other features. Frank reassured me that the "generic" PGW brand would be of OEM quality, and at $253.36 after tax, title, license, storage fees, and brain injury charges, I couldn't be more satisfied. (Just kidding about the storage fees and brain injury charges.) I left the car around 11AM and Frank called at 3 PM the same day informing me she was ready to be picked up. By the way, they really exceeded my expectations by vacuuming up all the broken glass in my interior. Frank and the team at Southwest Auto Glass have definitely earned my friends and family's business for years to come. I'm definitely taking my Mercedes-Benz and other VW's when it comes time for a replacement windshield!

They took off my wind shield and assured me the replacement would be done by the time they closed in a few hours. They called 40 minutes after closing time and told me they need to hold onto my car for a few days to order the molding that they already confirmed they had for my car, and then said they "won't charge me any extra" for ordering the parts they should've already had. They charged me $270 for a temporary windshield. Please do not go here. **(They traveled out of their way to go to my work to finish the molding job with the proper parts. I bumped them up from 1 to a 3)

I made an appointment by phone to take vehicle in the following Monday at 9 am for a windshield replacement at their Montana location. They took all my info and said I was all set for Monday. When I showed up, they drew a complete blank. No info, no appointment, nothing. They said they could take me in, and have it done in 1 to 1 1/2 hours. After 1 1/2 hours, still not ready. They then told me they ordered the wrong glass and the right one was on it's way. Not a good experience at all, will not use them again or recommend them to anyone. Will in fact advise them to take their vehicle elsewhere.

I'll start by saying they were never rude. Very nice through the whole process. On their website and on their property it says they are by appointment. I was told mine was at 830 AM. I arrived a couple minutes before 830, I've worked in the automotive industry so I know replacement doesn't take too long, so I decided to wait. 2 vehicles got chip fills while I was waiting, I figured maybe just to get them out of the way. Then a Jeep, that arrived after me, got it's windshield replaced before my truck. At this point we are about 1.5 hours in. I think to myself, I'll pay and get an update while I'm at it. I was then told my windshield hadn't even arrived and it was on its way. So I figured I had already waited that long, a little longer wouldn't hurt. It's now over 2 hours from when I got there and they offer me a chair to sit because there is no ETA on my windshield. This is where I become unhappy. I'm then told they have everyone drop off at 830. This means there are no appointments. I'm then told it's due to covid. I understand covid is impacting how businesses run, but I could have been told when my "appointment" was made that my windshield was needing to be ordered. I could have been told when I arrived that my windshield wasn't there. Before they removed my windshield, they could have told me there was still no ETA on my windshield so I could have driven myself home and returned when my windshield was on site. It was a huge waste of my time to wait. 2 stars because the price was good and as far as I can tell the windshield looks fine (cab was a tad dirty and a few scratches on my upper dash near the windshield, but I can probably fix that).

They were fast to answer my email inquiring about a quote for our van's windshield replacement! So far they were the best & highest BBB scored business. Fred Baca was very helpful & courteous with us! We were very happy & satisfied with the quality of workmanship. Even when the tech mistakenly put in the wrong windshield Mr Baca handled it very professionally & reordered the correct one. He called when it came in & made an appointment to get it installed! Overall we're very happy!! Thank you Fred Baca!!