Universal Auto Glass

I cannot say enough great things regarding my experience with Universal Auto Glass. Having never had an auto glass issue in the past, I was unclear as to how to proceed. When I first contacted the UAG Office, I spoke with Ashley the Office Manager/Customer Service Representative. Right from the jump Ashley was outstanding! It was quite late in the work day yet Ashley graciously & patiently walked me through the claim process and answered all of my questions thoroughly, however, in a very succinct manner. When our call ended, I contacted my insurance company and as Ashley had explained, they forwarded her my claim information and she was able to schedule me an appointment at my home the very next day. Throughout that day, Ashley provided me with updates regarding my appointment time window. This information was essential as I was working from home that day and it allowed me to plan accordingly. Ashley’s updates & timelines given were spot on take truly assisted me in navigating my workday. When it was time for my truck to be serviced, I was contacted by UAG Owner Alex Tavares. He informed me that he, his & cousin were en route to my home in order to replace my windshield. Hearing that UAG is a family run business immediately made me feel as though I had made an incredible sound decision in choosing UAG. Alex and his crew were absolute professionals from start to finish. They arrived at my home on time based upon the updates provided to me throughout the day by Ashley. They introduced & presented themselves in a very positive & manner. When it came to their job performance, they tackled the windshield task at hand head on with high levels of both precision & efficiency. They completed the windshield replacement readily and without any level of disruption to the neighbors. They finished the job in it’s entirety by thoroughly cleaning up the work area and.packing any resulting debris (including my damaged windshield) in their work van prior to exiting my property. My entire Universal Auto Glass experience was amazing. This family run business operates with a great sense of great pride. This was abundantly evident and clearly observed throughout my interactions with Alex, Ashley & other members of the Universal Auto Glass family. All of these individuals are high class acts and their performance & customer service are 2nd to none. I thank you all for a job incredibly well done and would unequivocally recommend UAG to individuals in need of any level of auto glass service. Respectfully, Derek J. Swenson An incredibly satisfied & appreciative UAG customer

Had my windshield replaced Tuesday and it was an amazing experience...Alex who is the owner and his whole staff...Ashley, PJ, his nephew who was the installer (forgive me I forget his name) were all amazing...you are nuts if you do not call Universal for your auto glass needs...would give 10 stats if I could.

Universal Auto Glass was an absolute game-changer for me. After dealing with a previous company that made replacing my Jaguar’s windshield a nightmare, I was nervous about trying someone new—but Universal completely exceeded my expectations. Ashley and P.J who helped with scheduling, was fantastic. They were so friendly, organized, and made the entire process easy from the start. I felt like my situation truly mattered, and they went out of their way to accommodate my needs and schedule. When it came to the actual work, Alex and Jason were phenomenal. They handled my car with so much care and attention to detail, making sure everything was done perfectly. Their professionalism and expertise really shined, and they took the time to ensure I was happy with the results before wrapping up. What stood out most was the incredible customer service from every single person I interacted with. Universal Auto Glass didn’t just fix my windshield—they turned what could’ve been a stressful experience into one that was seamless, quick, and even enjoyable. Thank you, Ashley, Alex, and Jason, for your kindness, skill, and dedication. You’ve earned a lifelong customer, and I can’t recommend Universal Auto Glass enough!

Called Universal to get a windshield installed, and it was done within 48 hours. It was a seamless process from the start. Kerrie helped me get through the insurance process right over the phone, and Alex and Richie did a great job with the install. Universal Auto Glass is the way to go!

Customer service was excellent both on the phone and in person. They showed up on time and the technician was very professional and courteous. He answered all questions we had and gave us information as he fixed the windshield! Great affordable price with high quality results ! Highly recommended!

I needed a windshield for my car to be inspected and it was the last day of the month when I called. They were able at 4pm to order the windshield and was available to install at their location on a Saturday at 7:30am. They did a good job. I have no complaints so far and they were not only the people who could do it the quickest, but also had the lowest price as well. Would recommend.