Waco Auto Glass Center, Inc.

Tina was very kind and quick to slot me in for an early AM appointment to assess water leakage on F&R passenger floor boards of my daughter's 2002 Avalon. Brian and Greg were thorough in their examination of any and all possible entry points of water, and called me out to point out what they were doing, along with explanations of possible causes. Highly recommend them and WAG Center, Inc!PositiveResponsiveness, Punctuality, Quality, Professionalism, Value

They were absolutely amazing the office was very professional worked to get me on their schedule, worked around our schedule and took care of us The employee that came out was again very professional worked well with my wife and extremely polite 10/10 Highly recommend this businessPositiveResponsiveness, Quality, Professionalism, Value

Called Tina and received a very reasonable estimate to replace the windshield on my Jeep Wrangler. She was professional and very pleasant. Took the Jeep in the next day. An hour and a half later the job was complete and I drove it straight home. It wasn’t until the following day that I noticed the radio antenna was not on the vehicle. Much more troubling than that, adhesive was left on my exterior paint in two spots. The adhesive was about the size of a quarter in one spot. Took wet sanding and compounding to remove it. I called Tina about the antenna and she said the tech forgot to reinstall it. Was the reasonable price worth a second long trip back to Waco Auto Glass to pick up my antenna plus the time and aggravation of removing adhesive that was left by an obviously careless technician? My answer is an emphatic no.NegativeQuality

I was headed to Waco when a unfortunate incident happen, a rock hit my windshield. Not talking about a chip! It was glass everywhere type of thing. We were out of our element and had no idea who to call. Lucky we found Waco Auto Glass. Customer service was amazing. When I called and told the office I was about 1 1/2 hours away. Her response was no problem drive right on in and we will get you as soon as you get here. Literally when we drove up they waved us into a bay and began working. This was a scary thing and turn into meeting some really nice people working hard for the public!

This shop will be our go to for auto glass needs from now on. Their customer service is top notch, they blew the competition out of the water on price, installation was scheduled quickly in spite of them being swamped due to recent hail storms & they were more than accommodating to our tricky schedules. I don't know Tina's exact job title, but I imagine her to be the do whatever needs doing glue that holds everyone together. Our installation technician, Hunter, was kind, professional, confident in his skills & did an outstanding job. Give this fantastic, family owned, small business a chance. You won't be disappointed!

I scheduled an appointment a week in advance. Waited all day Monday for the to “call” and say they were on their way. I had to call at 5 and ask if they were still coming. The lady I spoke to said no because whoever was replacing the windshields got sick. Okay totally fine. I rescheduled for the next day. Well guess what....they weren’t going to be able to make it. Why not be sure on how many customers you can schedule in a day so you don’t have them waiting. Waste of time. Y’all will probably have better luck going up there than waiting for them to “call” you right before they close to let you know they can’t make it.NegativePunctuality