West Herr Collision Center & Auto Glass Henrietta

Took my truck there after hitting a deer and they replied it. When I went to pick it up 7 days after leaving it I noticed the paint wasn't even close to the same color and it liiked textured like a orange. I was told because the bumper was plastic the color would look different. I asked why it didn't look different before the accident 😕 I spoke to the manager and they said they would fix it. A few days later it was fix (it still looked off but it was much closer so I took the truck) this all happened October 2021. The other day I was washing my truck and noticed the bumper looked funny upon closer inspection I noticed the clear coat is separating from the bumper. I called them and they said they would fix it however I am worried about this continuing to be a issue. Personally I am not thrilled about this and I will never bring them another vehicle to repair.

A few months ago, my fiancée and I took our car to Mac's 2 for its inspection after reading all the good reviews here. We also asked for a quote on our hood latch release, as it was no longer able to pop the hood. They completed and passed the inspection, and gave us a quote for something like $400 for the hood release. I'm handy and that quote seemed ridiculous, so we declined the extra work and I said I'd do it myself. Less than a month after getting the car back, the front brakes started to grind. We're talking metal on metal. How is this possible? They just looked at it and should have failed it for pad depth, or at least *warned* us about it. I've attached photos to show the blatant neglect and disregard for safety (and the law). I highly doubt they looked at anything if they missed something so brazen. As for the hood latch, my lazy self finally got around to doing it. The only issue was a $11 bracket being bent. The whole mechanism didn't need to be replaced, but they wouldn't know because they didn't look at that either. Looking at all these positive reviews is perplexing. As someone who does all their own car maintenance and basic repairs, this is the most dishonest experience I've ever had with an auto shop.ServicesVehicle Inspection, Vehicle safety inspection

Getting in a car accident is an unwanted hassle for anyone. After my accident I called a few auto body shops and was told I'd have to wait weeks to just get an appraisal. That's when I talked to Bruce at Mac's Auto Service. Not only did he get me in for an estimate the next day, he also scheduled the repair much more quickly than any of his competitors were able to. He helped set me up with a rental car and kept me informed every step of the way regarding my car's repairs. It could not have been a more seamless process. 10/10 would recommend this place.

I have used Mac II for all my car work for more that 35 years. The reasons I go there are many. They do the job right and on the rare occasions when it isn't right, they fix it immediately. They are trustworthy and never try to push a repair that isn't necessary. They may be a bit expensive, but in the long term it pays off in reliability, convenience, and avoidance of bad repairs. In short they do what they say they will do and when they said it will be done. And they will drive you and pick you up anywhere you need to go. Yesterday I was reminded of all this. I was coming into Rochester for the day for some appointments and heard a ratting sound from my car. This was a problem for me because I needed to return to the North Country in the afternoon and couldn't be stranded somewhere on I-81. I called Macs and asked (Walter) if they could take a look at my car. Despite the fact they they were fully booked, they made time, fixed the broken exhaust bracket, and refused to accept any payment. This is why I go back, even while living out of town. This is the way a business should be run.ServicesGeneral repairs & maintenance

We had some work done on my wife's SUV after a minor fender-bender. Jeff S. (one of the managers) was fantastic to work with.... he coordinated with the insurance company, communicated clearly and honestly every step of the way, met deadlines and was friendly and flexible. After the initial work was complete, there was another issue with the electrical connection to one of the doors.... no problem though, Jeff went over and above and completed figuring out what the cause of that was and fixed it at no charge and no hassle. Mac's II would be my first call if I ever needed any repair or body work done in the future - no hesitation whatsoever!!

I went into Mac’s Auto Service today to get my car inspected. A few hours later I received a phone call from them saying my car won’t pass inspection as my transmission fluid was leaking and I needed my left and right front control arm worked on and then my car to get re aligned. I was told this would cost around $1,000. I wanted to get a second opinion, so I drove my car to a dealership where they performed the inspection. My car passed the inspection and the dealership said if those were really the true issues, then I wouldn’t be able to drive my car. I’m very disappointed as I’ve been to Mac’s Auto Service in the past and have loved their service. However, this most recent experience has caused me to lose my trust in them.