West Michigan Auto Glass

I was excited to be using West Michigan Auto Glass for the first time as they were recommended from my dealership. The girl who answered the phone was very helpful and friendly. The reason I gave this one star was because I had an appointment for today scheduled from 1-4pm. I was told they would call before hand and come to my work to replace my windshield. They never called nor did they show up to replace the windshield. Finally after 4pm since they never showed I called the office only to get a voicemail. I left a message asking if I should assume they werent coming now since they never bothered to show? Asked for a phone call back today and never received a call back. That is unacceptable. Def wont be recommending them to anyone and will be letting the dealership know as well.

Well done! Great experience. We will definitely use again for our family fleet of automobile's. - We ended up putting a cedar beam into my front windshield on an older 2009 vehicle. The girl on the phone did great answering all my questions and very helpful getting someone out right away. These guys were quick with getting quality parts at a reasonable rate. The installer I got was very experienced with my vehicle and the job tured out perfect. Very happy. Thank you!

I am so impressed with this place! From their customer service, communication, timeliness, and just overall quality of the job, they blew me away. You also can't beat their prices! My car got broken into last night, which meant I had a busted out window that needed to be completely replaced. Everywhere else I looked was booked up and couldn't help me out until next week. West Michigan Auto Glass got back to me within minutes with a quote and told me that they could get it fixed for me TODAY! I can't tell you how much relief I felt. The person who set up my appointment was extremely friendly and informative. And Patrick, the technician who came to install my window, was also very friendly and got the job done so quickly! Can't recommend this place enough!ServicesAuto side window replacement

From the moment we stepped Foot on site we were greeted by a random hall, which turned more cheery. The office worker was kind, accommodating for our entire family. There were snacks, hot cocoa, drinks, TV, etc. the wait wasn’t too awful, but we sadly noticed a lot of glass debris left from the job. Some cut us when we put our hands on the doors. Sadly we realized that they had installed our wiper backwards. And glued the hose to our window that had popped off. Not well done. Will be calling to see if they can make this right.

absolutely delighted with the service! We had several strong wind storms and tornados in Kalamazoo and had a branch go through the windshield of our VW Jetta. We rarely use this car, so it got put off for a little bit. Safelite came and couldn't fix it without "damaging the frame" because they don't train their employees on VWs apparently. Got referred here by our mechanic/owner of Blough's Automotive in Freeport, MI (who we trust for all things mechanical) and are SO glad Safelite couldn't do it. West Michigan Auto Glass was half the price, drove to us (Kentwood to Kalamazoo) and the new windshield is BEAUTIFUL. The two gentlemen that did the repair were courteous, friendly, professional, and efficient. I hope to not need the services again any time soon, but I will happily return here if the need arises.

Called to get an estimate on a windshield replacement for my wife's car. The woman I talked to was nice and was able to give me a reasonable quote. However, when my wife called back to actually try to schedule the service, she got their voicemail. She left a message three days ago, and we still have not heard back. Going to take our business to Orion instead, since they actually answer their phone. I'm not going to give a super low rating, because that doesn't seem fair when we can't even judge their actual service. But I would strongly suggest the management at West Michigan work on their communication and responding in a timely manner or they will keep losing customers.