West Texas Windshields

The 2 front ladies are complete jerks with attitudes-- the skinny hispanic one in particular. I will never go here for any service what so ever!! Even when I initially called 2 weeks ago, the person I spoke to was rude to me over the phone. After I hung up, I told myself, "wow that person was rude." Today when I arrived to bring my vehicle in, they refused to take my vehicle because I was late for my appointment. I was never told that verbally before I made my appointment that this was there policy/conditions; so I had to find out the hard way along with condescending demeanor and unprofessional gestures. I tried explaining to her why I was late d/t work, but she cared less what I had to say. I called the Odessa locations and the staff were much nicer and have better customer service etiquette. I will be taking my vehicle to the other location and they will get my business from here on out. I am well connected within the community and will tell ALL my colleagues within the medical field(both Midand and Odessa), oil field business's that are owned by family and friends, and to any one else that needs a windshield or glass service, to NEVER GO HERE at the Midland location on 607 S. Big Spring Street for nothing!!! Go to the Odessa locations...you will be treated better. Also, no need to reply with with your ridiculous rebuttal to justify the actions of your front desk staff. I just read through numerous reviews stating the same thing on how the two front people were rude and treated people horrible in one way or another. Obviously you don't care what people are saying since the consensus is clear what the recurring complaint is at this location and these people are still employed. Funny how the common denominator of complaints are about these two individuals. That speaks volumes about you not caring about customers!!

I have used West Texas Windshield twice and both times my experience with them was less than par. The front desk girl is very helpful and professional but their technicians are less than desirable. The 1st time I used them, the tech installed my windshield wipers incorrectly and it took them 4 days later to come fix them. Then the 2nd job my back window was shattered and they installed the new one at their shop and failed to clean all of the broken glass, work rags etc from the bed of my truck. When I called them to fix it, they told me I had 15 mins to get back across town before they closed. To me, I would stay late to fix it and make it right. I would not recommend these guys based on their poor work.

The installing of my windshield was quick and the guy who did the installation was great, but that's where the good service stopped! Although the lady that we paid out with was friendly enough, all we were told was not to take the blue tape off for 24 hours and to not power wash the windshield for 3 weeks (that was it). They clearly had our address and info and saw that we llived 50 miles away, but no additional warnings or info was provided about windshield care for the new installation. On the way home, the windshield broke loose from its seal , broke the tape and started leaking air. My husband was in another vehicle in front of me and we pulled over and he was able to duct tape the windshield back in place so we could continue home, as we were only 10 miles away. Back on the Interstate, the windshiel again broke the tape and was leaking air. We could not contact West Texas Windshileds at this time because they had already closed, so my husband called them as soon as they opened the next morning, which was a Saturday. He was told to take the tape off at noon (which would have been over 4 hours too soon, as they had said to leave it on for 24 hours) and they were sure it would be fine, but if it wasn't they would come to my job in Odessa on that following Monday and reinstall the windshield then. This was not exceptable as far as I was concerned as it rendered my Jeep unusable for the weekend (because I had to leave it sitting in the garage so the windshield could try and seal and we also left the tape on the entire weekend and did not take it off until late Sunday evening) and if the windshield did not seal, they were expecting me to drive 65 miles to work, in pre-dawn early morning interstate traffic with a windshield that was not sealed and leaking air! Not cool at all!!!! Lucky for me, somehow the duct tape worked and the windshield sealed, for the most part (still leaks some air but I have a ragtop Jeep so I just deal with it, even though I shouldn't have to)!!! I found out after the fact, that you shouldn't drive over 65 mph or do any sudden accelerations (both of which I did after my installation because they did not warn me not to) and that's what caused the problems with my windshield sealing. I guess if it's not their $300 they really do not care if the windshield gets a proper seal or not!NegativeProfessionalism

I had went into to get an OEM windshield replacement (2022 Jeep gladiator), the shop had me in and out within an hour, very speed service. There was an issue that had been noticed after I had taken the vehicle home, I originally had left a 1 star review here earlier today, but within an hour of voicing my concern on the review the manager personally reached out to me to apologize about what happened and explained that’s not the kind of work they do at this company and will do whatever it takes to get the issue corrected and fixed. You don’t hear about that happening anymore, that completely changed my experience and perspective of how this company operates. I understand issues can happen, and the quick response and willingness to correct the issue shows how professional they operate. I’d definitely recommend West Texas Windshield for any glass repair/replacement needs now!ServicesAuto windshield replacement

The receptionist they use to represent this company is ridiculous. No professionalism whats so ever . They’re rude on the phone and In person when I arrived to their place of business …. As if I am such an inconvenience for them and disturbing them in some sort of way . As I wait in the lobby I literally hear both lady’s speak to each other saying that some people are just so rude and don’t know how to act . Knowing I’m right in front of them . I know they’re not talking about me because I was respectful the whole time . And using curse words in front of customers … I think they need a training of how to behave at place of business and need to learn to keep their mouth to a minimum… especially in front of customers . I will definitely not be coming back to the one in midland , only good thing I can say is there manager at this store mari handle the situation a whole lot better and refused to speak to the other girls working up front .ServicesAuto windshield replacement

Bad Service, this place doesn't even deserve 1 star had to give it one to comment. I made an appointment for 8am, the day before. I showed up at 8 on the dot, to find out they didn't have my glass we all have a schedule to follow well that went to hell fast. At 9am I stood up and kindly asked when will someone get started on my truck, then they say oh we had to order your glass. At 9:30 they sent someone out to remove one glass the I stood up again and I guess the manager Jose lies to my face and says the almost done with your truck the glass was not even at the shop till almost 10am I kept quiet not to disturb the other customers. The right thing to do was to tell me sir wer don't have your glasses but let's set you up for 10 we should have it by then, we would not be here now. I was recommended to this place by a friend, I normally use Flores auto glass great shop a little high but willing to pay for awesome service. I hope the owner finds someone to run that shop a hand came in to let him know they were out of certain things and he just said I'll check if I ordered it with an attitude. If you don't like your job find somewhere else to go. I want to acknowledge the owner and say it means alot to me for a business owner to take the time to call and address the issue with a person. The call I received from this person says alot about how much he cares about his business.