Ken Chin

I saw the rock come up and hit my windshield so it was no surprise that I'd find the glass chipped when I got home to take a closer look. I saw 2 small lines leading out from the chip, but I didn't expect it to grow into a crack. Well, it did when I looked again 3 days later. As I began to research where I'd go to get my repair, I became disheartened when I read the poor reviews from the company that your hear on the radio that goes around in the mobile van. I expected to use them, but so many were unhappy, particularly with the office in Union City. Alpha Auto Glass only had a few reviews, so I decided to visit them and hopefully come away confident that they knew what they were doing. I was happy to find that A.J. restored my confidence in a shop that uses experienced technicians. He took the time to answer my questions about using an original windshield vs. an after-market product. He had both in stock so he didn't steer me in any particular direction, although the original would cost me $1,005 vs. $285 for the after-market. I think he thought I would go for the after-market, but I decided to pay the $1,005 and restore my car with an original part. Since this is my weekend car and my "baby", I was willing to spring for it. I'm happy I did. They did a great job and the car came back as clean as I brought it in. I was told the job was much more difficult than they had expected, so I was happy that I went with an experienced shop. I think the other guys would have broken parts trying to take the windshield off. This job took 3.5 hours vs. an hour for a different car. In a nutshell, if you want a good job, use Alpha. Their prices are competitive and they warrant their work for life. My Lexus SC convertible looks great (year 2003 with only 34,000 miles) and the kicker is that I found out today my State Farm paid $750 of the claim after my deductible. I'm a very happy customer. Please give Alpha a try. Ken