John Helms

Fingers crossed on this the 2nd (3rd??) time around. Couple months back windshield cracked and went through Safelite via Progressive. Appointment set, received call tech was on the way then soon after received message that oops we didn't order enough glass for your vehicle type and that piece we did have was promised to someone else so my replacement happened days later. TBH the tech did a great job though and while annoyed, i was happy at with the end result. Maybe a month later a freaking rock chips my new windshield so I tried setting up a chip repair; appointments were like 2 weeks out and in that time the chip grew to a foot long crack. Tech never showed up for appointment and when I followed up they said my phone was going direct to voicemail so they moved on to next appointment. Couldn't have done anything anyway I guess since it was at replacement required levels but still annoying. After like 2 months the starburst chip has grown to to a 4' long crack so I finally set up another replacement appointment online and paid. Come appointment time, no calls. I investigate and Safelite support says appointment was cancelled and refunded, the chat person isn't sure why, gives me the local shop number. Local shop number is an AI that can't comprehend what I need when I tell it exactly what I need in the same words it's using for options. Online scheduling won't follow through as it just spins on the last page. Ultimately had to use Progressive as a liaison to set up another appointment, fingers crossed it happens without a hitch this time around.