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Windshield Replacement Shop In

Ames, Iowa

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2 Windshield Replacement Shops
Image of All Star Auto GlassCredit: All Star Auto Glass
Image of All Star Auto GlassCredit: Josh Doering
Image of All Star Auto GlassCredit: Chris Norris
Image of All Star Auto GlassCredit: Doug Meinhard
Image of All Star Auto GlassCredit: Nathan Masters
Image of All Star Auto GlassCredit: Gabe Hintzsche

All Star Auto Glass

821 Lincoln Way, Ames, IA 50010
★★★★☆4.8 out of 5 (191 reviews)

Services / Features / Amenities:

Windshield RepairsChip RepairAccepts Insurance
Reviews (10)

John House

★★★★★( 5 out of 5)

All Star Auto Glass was recommended to me by the owner of the auto repair shop that I rely on to keep my 2000 Saturn LW2 station wagon running. I have been dealing with a leak on the driver's side that has resulted in a soaked floor and floormat and later an electrical problem that resulted in rough shifting. Upon arrival at All Star, I was greeted warmly, and my car was soon moved to the entrance of the shop bay in order to pour water over the windshield to determine the source of the leak. After a few minutes, it was apparent that the windshield was not leaking, so the technician recommended that I return to the auto repair shop to check for other reasons, such as the roof rack. As he was finishing up, a woman came out to write down my vehicle's VIN, and then I was directed to see her at the front counter. Since all that was done was pour some water over the windshield for a few minutes, and since the source of the leak was not found, I was ready to thank the technician and be on my way. However, upon engaging with the woman at the counter, she input some information, printed out an invoice, and said that I owed $52.43. I literally gasped when I heard that. I figured that if they wanted to charge something, it might be $10 or $15 for the short time that was spent, especially since the reason for the leak was not found even though the mechanics at the auto repair shop had previously done something similar and hadn't charged me anything. They thought that the leak was coming from the top of the windshield on the driver's side, but the All Star Auto Glass technician couldn't replicate that result. When I questioned the woman at the counter, she said that it was a standard diagnostic fee. Upon examining the receipt, it showed an evaluation charge of $45 followed by "Other Fees" in the amount of $4, plus the sales tax. While I have no complaint about the way that I was treated or about the work that was done, I take issue with being charged that much for a few minutes of watering my windshield and then telling me to go to an auto repair shop to determine the source of the leak. I left feeling very unhappy and still didn't know why my car leaked when exposed to heavy rain. I'm sure that All Star Auto Glass does a fine job of replacing windshields, and I probably have no right to complain, but the experience left a very sour taste in my mouth. For me, that was a lot to pay for a few minutes' time that didn't result in anything definitive. UPDATE: As a follow-up to my first review, which you can see above, I took my car back to my usual auto repair shop to check again for the source of the water leak into my car's cabin on the driver's side. The technicians there verified the location where water was coming in, and it was the same place as the first time. I considered trying to seal the leak myself but soon thought better of it and called All Star Auto Glass last Friday. I had the pleasure of being helped by Eric, the owner of the shop. He explained all the options for me and agreed to apply the diagnostic fee that I had paid to whatever the repair would cost. He made an appointment for me on Monday morning, June 30, and everything went very smoothly. I was kept updated throughout the process, and the quality of the work done was excellent. Even though I was hoping not to have to pay for a new windshield, that's what was required in the end, and I'm happy with it. The world looks so much clearer now! In conclusion, Eric and his staff at All Star Auto Glass are professional yet caring, the quality of their work is excellent, and it comes with a lifetime warranty against issues resulting from any installation errors.

Hours of Operation
Monday 8AM-5PMTuesday 8AM-5PMWednesday 8AM-5PMThursday 8AM-5PMFriday 8AM-5PMSaturday ClosedSunday Closed

Address: 821 Lincoln Way, Ames, IA 50010

Email: curtis.l@allstarautoglass.net...

Phone: (515) 233-2886

Website: https://www.allstarautoglass.n...

Image of Safelite AutoGlassCredit: Safelite AutoGlass
Image of Safelite AutoGlassCredit: Safelite AutoGlass
Image of Safelite AutoGlassCredit: Safelite AutoGlass
Image of Safelite AutoGlassCredit: Safelite AutoGlass
Image of Safelite AutoGlassCredit: Safelite AutoGlass
Image of Safelite AutoGlassCredit: Austin Ballard

Safelite AutoGlass

816 S Duff Ave, Ames, IA 50010
★★★★☆4.1 out of 5 (136 reviews)

Services / Features / Amenities:

Windshield RepairsADASSide Window ReplacementBack Window RepairAccepts Insurance
Reviews (10)

Darwin VanHorn

★★★★★( 5 out of 5)

Our car needed a rock chip repair and Safelite was our first choice. The process of scheduling an appointment online was great. Multiple locations and times were available including Safelite staff coming to our location. We chose to go to the Ames shop location. The text reminders and a pre appointment video informed us as to what to expect when we arrived and the repairs that were going to be made. The staff were friendly, professional and efficient. A positive experience.

Hours of Operation
Monday 8AM-5PMTuesday 8AM-5PMWednesday 8AM-5PMThursday 8AM-5PMFriday 8AM-5PMSaturday 8AM-5PMSunday Closed

Address: 816 S Duff Ave, Ames, IA 50010

Phone: (515) 817-1601

Website: https://www.safelite.com/...