Ryan Kooser

Brought in my Porsche knowing full well it might not be the easiest. Although I was able to get in within a day the glass they received from their supplier was for a like model but with some extra features. The manager had a solution presented which was basically just an adjustment of my mirror up about an inch, or an option to leave it over night to be completed with the precise replacement the next day. He was very clear as he explained this was the ONLY difference but that it was completely up to me. He was very up front with me and presented my options. I opted to replace it same day. And while it took a little longer, they worked until after closing time to make it right, and offered upfront the price adjustment for the difference in glass and the increase in time spent waiting. Not how I wanted to spend an entire afternoon, sure, but these things happen and I firmly believe it's how a team handles the unexpected and unfavorable that sets them apart .This team made an afternoon that could have been nightmarish into an afternoon that was simply kind of long .Not easy to do when you're talking Porsche repairs. :) .5 stars. And thank you .