Daniel Harrison

After the windshield of my 2023 VW Atlas sustained a small crack on the Mass Pike, I made the appointment at the Burlington location (and I admit, the annoying jingle "Safelite repair, Safelite replace" is how I thought to start here!). My experience from beginning to end was outstanding. I really loved the ease of scheduling on-line, and the reminders and additional instructions were well-timed and sufficient (but not too much). I also liked the options of leaving my car or waiting (I left mine). Another good practice is to under-promise and over-deliver - which you guys did! I was told they typically begin service on vehicles left for the day around noon, and that I would receive a text when mine was completed (usually by 3, they said). I got a text at 11:53 a.m. telling me they had begun to work on my car, then another at 2:01 p.m. telling me the service was complete. A coworker dropped me off around 4 and I left a very satisfied customer. One additional note: your technician (named Deven, I think) was so professional and had excellent customer service skills. Deven patiently answered all my questions and seemed to actually enjoy his job (such a rare thing these days). When I came back to pick up my vehicle he recognized me and greeted me with a big smile. He is surely a rising star within the organization! Thanks so much, Deven and Safelite! I could not imagine a better experience!