Not UrBusiness

Absolutely terrible customer service! All you'll hear is "SORRY". I made an appointment 4 days in advance and dropped my car off on time. They called 2 hours later to tell me they didn't have a replacement windshield. (Sorry!) How can it possibly take the entire 2 hour appointment time to figure this out?? That should be step number freakin 1 right? Michael told me he'd "do what we can to make it right". (Sorry!) I grudgingly made a new appointment for a week later. Dropped it off again, and asked about what "making it right" meant. It turns out my wasted afternoon is worth one free rain ex treatment. Whoop. dee. doo. (Sorry! It's all we can do!) They got the windshield replaced and called me after 2 hours. I came to get the car, and the lady says "let me check if they did that treatment". Nope. (Really, Really Sorry!!) So I had to wait another half hour to get it done. I only took 5 minutes- but their delivery truck was blocking the service bay so they couldn't pull my car back out. (Sorry again!) Everyone apologizes for their poor service- but it's still poor customer service. My car was in their shop for nearly 6 hours over 2 days. Sorry doesn't cut it- go somewhere else.