Jim Maddox

I can't say enough good things about the whole experience. I called the 800 number my insurance company told me to contact for Auto Glass claims. The operator was efficient and courteous and lined up an appointment for me in minutes with this location. (Two other closer locations could not schedule an appointment for at least a week out). Once the appointment was scheduled, I received both a text and email confirming my appointment. I received texts every step of the way, including confirmation on the morning of the appointment, when the work actually started on the car, and when it was completed. Checkout was fast for paying my insurance deductible. One minor thing that could be improved was charging with a credit card. The receptionist had to type my credit card info by hand into the computer screen. A Point-of-sale terminal terminal would have been easier and far more secure (I tend to like to use ApplePay for its superior security and speedy checkout). All of the work, including installation of the windshield and camera calibration was completed exactly when they said it would. They even moved my parks stickers (metro parks and Oakland County Parks) from the old windshield to the new one). The facility was very clean and comfortable, with free water, coffee and snacks. There were numerous tables available to work from if you need to stay. The Public internet was the fastest public internet I have ever seen (I observed 500MB down/ 350MB up from my phone). Highly recommend Safelite and this facility in particular.PositiveResponsiveness, Quality, Professionalism