Lauren Young

I had an unexpectedly cracked windshield and was honestly dreading the whole repair process, but Safelite Burlington turned it into a surprisingly smooth (and even pleasant!) experience. Jason, my technician, was outstanding. He explained the repairs in a way that made sense without talking over my head, and he gave me helpful advice on how to best care for my new windshield in the days following the replacement. His work and customer service were both top-notch. It's SO nice to be able to see through my windshield again with an unimpeded view! Big thanks also to Michael, who was kind and informative over the phone the afternoon before my appointment. He let me know how long the service might take, confirmed that I could work in the lobby during my appointment (complimentary Wi-Fi for customers is terrific!), and explained that I would receive periodic updates on my windshield status. My service was completed much faster than quoted. I was in and out in just under an hour, which still amazes me. While I wasn’t thrilled about the surprise expense of a kicked-up rock on the highway (who would be?), this team made the experience as stress-free and tear-free as possible. ☺️