Olivia McClay

the front desk concierge did not appear she wanted to be at work. i understand, i have those days too. however, it can be rather off putting. the communication was not great. i was hoping or expecting to talk to the person actually repairing my windshield. i was told that someone would talk to me. no one ever did talk to me. all of that being said, they did seemingly repair my windshield. so end result was fine, process was less than ideal. update: the repair did no go well. the cracks do not seem to be properly filled and are getting worse. it was mentioned that this was a potential outcome but i felt a lack of care and consideration. i had someone from safelite come to my house to re-inspect my windshield. he said he couldn’t fix it. he was way more attentive and kind so i would suggest getting on the schedule for someone to come to you if possible.