A-1 Auto Glass

Needed a windshield replaced and this service provider was across from Toyota. After speaking with their reps, it was understood that some complex tasks needed to occur with a newer vehicle. We dropped the vehicle off and expected to wait a day or more for a calibration. The vehicle was done mid day and they even put the little oil change sticker back in the corner. Great customer service. There isn't many choices in the area, but the company definitely came through as a preferred choice for any future occurrences.

Great price, quick service, excellent communication (Melissa is awesome!). I had a window leak that required the windshield to be replaced. They treated for rust under the old one which I'm happy about. Passenger seal looks good. Driver side seal is all screwed up. I'm not happy with this windshield. I spoke to one of the employees and he said it likely came from the window manufacturer that way. This slipped past the mfr quality control and A-1 which really shouldn't happen. It can't be fixed unless replacing the windshield again since it's a part of the window. I spoke to Melissa and she took care of all my concerns so all I have to do now is wait 14 days for the urethane to cure and then schedule a time for replacement. I'll bump the update to 5 star if that works out... UPDATE: Replacement window was much better. The Eugene branch took good care of me. The Old window was made by Fuyao while the new window was made by Trival. It's physically better in every way. If you have a gmt400 truck, ask for the Trival brand.

Was just at A1 in Corvallis, requested a chip repair and person said they could do it right away, person then started drill into small chip with no visible lines, PUNCHED THROUGH windshield we ith cracks, and proceeded to try and fill, fill material running on inside windshield and dropped on steering wheel, I said that's on inside, he wiped it, but I had to ask to get it cleaned up off the inside windshield,bi had to clean the mess off the steering wheel, he cleaned it up some on outside tried additional patch to seal and cure, got manager? He said, sorry we don't guarantee chip repairs, I said your team punched through windshield! He shrugged shoulders and said hopefully it won't get bigger and you won't need new windshield. No apology and walked off. Further response from A1 wasbasically even if we cause damage, no guarantees, should be sealed and we didn't charge you for the damage. No doing things the right way here, I would never recommend.

Fine work but misleading on pricing. Quoted $239 for windshield replacement when I set an appointment. They later sent a text message later saying it would be $259 if I needed heated WS (I didn't). A text message sent after I dropped the car off said it would be $259 for unheated WS. When I picked up the car, they asked for $269....not a way to run a business. Also, at first I was told that it would take 2 hrs. after drop-off. Three hours later, they still hadn't started the work. They were finally done at the 4 1/2 hour point. Half day would have been fine if I'd known, but I planned my day on the 2 hour estimate. Three stars rather than two because the young gentleman I originally spoke with was VERY helpful and friendly and service-minded...+1 for him.

Contacting their call center was instant — no delay. The rep immediately understood my question and answered it completely. Then, she went above and beyond to assist with insurance questions I had not yet thought of. I arrived at my appointment five minutes early, and they were able to begin work on my car two minutes before the time slot. The chip repair only took 7-8 minutes. The technician was smart and friendly. At no point did I feel pressured to buy additional services or confused about their plan. They’re in the shadow of a Toyota dealership that has never met an upsell they’re not in love with. My experience with A-1 Auto Glass was as perfect as could be. For any future Auto Glass needs they will be the only entity I contact.

A-1 just happen to be the first shop to pop up on Google search, lucky for me they were the best option. They gave stellar customer service, provided quotes for various options of repair for new or used parts, they really listened to my needs, didn't try to upsell me, and when I provided a part from a wrecking yard they allowed me to ship it to their location. Overall, the experience was positive, and I will happily recommend them to anyone in need of auto glass repair. I have a rock chip on my windshield, and if the damage ever becomes worse or starts to spider web, they will be the first people I call. Thank you A-1 for everything, you got a customer for life now.

They replaced my seal and glass in my truck. Never mentioned they found rust which voided my warranty until I called back a couple days later to tell them it was leaking. My receipt showed nothing about a voided warranty. The general manager was supposed to call me back, and never did. Their employee, Shane, told them he told me about the warranty, which is a total fabrication. Very disappointed. I know they aren't a body shop, but this should have been communicated to me. I hope they remedy this situation. I do not recommend this business and their shady business practices. Very poor customer service and communication!

Adulting can be hard... but A-1 Auto Glass made it really easy! I had a huge crack on my windshield, and the whole process from getting a quote, calling to schedule an appointment, and bringing my car in was quick, easy, and efficient. The guy I talked to was super nice and informative, and it took about an hour and a half total. I haven't really ever felt inclined to leave reviews to businesses, but I was super impressed and very satisfied. This business is definitely worth your time and money. Thank you A-1 Auto Glass for making this so easy, my car feels brand new again!ServicesAuto windshield replacement

I had a back window on my Toyota Tundra broken during some work and was referred here. First they gave me a very early fix time (two days later) because of party shipping, but later called to say they could do it earlier because they already had it. When there they said they had me at an earlier time, but didn't fuss over it and started work finishing an hour ahead of their estimate. The best moment came when looking at the bill: 48% discount on the window dropping the price from $750 to about $400. They also detailed the motor to make sure there were no pieces of glass in it.

Bought a used Toyota and the windshield was scratched up beyond repair. Looked for a glass shop to do the work and A-1 was, by far, the most professional shop I encountered as I tried to get a price for service and set an appointment. Dropped the truck off 30 minutes before the appointment and they had the work done well before the time they promised. The install is clean and looks great. The warranty is excellent and the employees were great to work with. Recommend.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement