Accurate Auto Glass

Highly Recommend Accurate Auto Glass for Exceptional Service! I wanted to take a moment to share my recent experience with Accurate Auto Glass! After a series of unfortunate events with Safelite in Akron attempting to replace my back windshield 3 times, I was left frustrated with the poor quality of work and lack of customer service. It was only after I switched to Accurate Auto Glass that my troubles were finally resolved. They ensured that I received a Mopar glass for my truck, unlike the aftermarket glass provided by Safelite. The team at Accurate Auto Glass did an exceptional job with the installation, and I am pleased to say that the glass on my truck is now perfectly installed. In addition to their excellent workmanship, their customer service was top-notch, providing a level of care and attention that was truly commendable. I must also mention that Safelite caused damage to my truck during their attempts, and their response to rectify the situation was disappointing. In contrast, Accurate Auto Glass handled the entire process professionally and efficiently. I highly recommend Accurate Auto Glass for anyone in need of auto glass services. They work seamlessly with most insurance companies, making the entire process hassle-free.

My insurance recommended Accurate and I’m so glad they did. Tara was very helpful and informative. She walked me through the process and everything she said was 100% correct and easy. I called on a Thursday at closing and she got me in the next day. When I arrived I was greeted at the door and they got right to work. I got to see the progress at one point and was kept informed while I waited. The tech was very professional and even handed me a couple of quarters he found under the windshield. I was told about the safety tape on the windshield and he even folded it on the end so it was easy to remove when I got home. It took under an hour and after I was instructed on what to do/not do I was on my way. As a business owner myself I couldn’t ask for a better experience or a nicer, more efficient group to take care of my vehicles. Accurate Auto Glass took what was an annoying problem and turned it into a pleasant experience.

These guys rock! I just found my new go to organization for any auto glass issues I have. I live in Streetsboro and will gladly drive the 35 minute drive to Coventry to utilize their services. They saw me today despite an extremely busy schedule. They squeaked me in for a drivers door window that had been opened and stocked down on the inside of the door. They had it quickly taken apart and discovered that the “Regulator“ had gone bad. The regulator is the motor that drives your window up and down if you have electric windows. The next problem that we encountered was that none of the suppliers they work with had one available. I really wanted my car fixed today due to my busy schedule. The idea came up to call the local Chevy dealer up the street. They had one in stock. The next problem was that they couldn’t ship it until this evening. I stepped up and said if accurate auto glass was willing to fix my window today I would run out there to the Chevy dealer myself and pick up the part. They said no one has ever offered that before. We will honor that. So I immediately left and drove 5 miles to the dealership, got the part, and quickly returned. As soon as I handed off the part they took my keys from me and pulled my car into the bay. Literally 20 minutes later it was complete. The tech who worked on it was JON. He was a super friendly high energy guy who even took me back to the shop at my request, and taught me all about the regulator, how it works, showed me the old one, and all the points of failure when they have problems. I have a new understanding now of how electric car windows work. The owners name is John painter. John came out and spoke with me at length. He was a super nice guy and clearly has a gift for connecting with people. I am a Christian, so is he and he shared his Christian testimony with me, which I thought was absolutely awesome! The girls at the front desk were super nice, chatty, and clearly enjoyed their job and only want to make the customers feel comfortable. I cannot say enough about this place. And when everything was said and done the cost was exceedingly reasonable. I had no problem with the price that I paid. If you need your windshield fixed or replaced, or you have a problem with your electric windows, accurate auto glass is the place to go. I know I will be going there for any future issues with any of my vehicles. Thanks for taking such great care of me today, guys! I’m a fan.PositivePunctuality, Quality, Professionalism, ValueServicesAuto power window repair

Very disappointed with quality, professionalism. Accurate replaced the windshield on my 2008 Honda Civic a week ago. The installation was not good- it was obviously rushed, and they left sealant/adhesive on my hood and roof, left a mess in my driveway and car, and didn't replace trim- the old trim is now loose and clips showing. I called Accurate on Monday, advised them of problem- owner "Jay" "is going to call you right back". Now Friday, no response whatsoever. On a positive note, Tara, who scheduled appointment was very helpful. Thats the only good thing I can say at this point...NegativeQuality, ProfessionalismServicesAuto windshield replacement

I called ahead to explain I had an old work truck with rust around the windshield seal. I was told no problem, but there would be no guarantees it wouldn't leak and I agreed to that. When I got there, the tech took me back and explained there would be no guarantees and again, I agreed. 10 Minutes later he takes me back again and has removed the seal exposing the rust, he points it out and AGAIN, we agree on no guarantee. 10 minutes later, after now fully removing the actual windshield, I was told they were now REFUSING to put the new one in. After THREE confirmations we were doing the work! I was then made to drive my truck in the rain, with no windshield, to a local body shop and ran up another $350.00 in body work. Why did Accurate Auto Glass even take the windshield job? They should've simply refused the work and sent me on my way rather than leave me stranded with NO CHOICE NOW but to run the tab up getting body work done. A $200.00 windshield, on a 20 year old work truck, turned into a $550.00 mess after being told 3 times, by 2 different people, we're going to do the work but just no guarantees. HERE'S THE KICKER: They told me they would call me the moment it was done. After waiting in a local coffee shop for hours, I decided to walk to the body shop only to be told, "Oh they left hours ago, your truck has long been done". They never even bothered to tell me my truck was done knowing I was waiting on it. HERE'S THE DOUBLE KICKER: Even after spending $350.00 more on their recommendation, my receipt still clearly says, "No Guarantees". That should speak volumes to anyone considering using this business as to their level of integrity.NegativeProfessionalismServicesAuto windshield replacement

Ask questions because they won't tell you. Went in today for a window replacement on our 2016 Chevy Silverado. They completed the job in 30 minutes and sent me away . When I got in the truck I see two large pieces of tape. Had to call back and ask when the tape can be removed. The answer was about an hour should be fine. I also asked them to put on the new wipers I just purchased at Advanced Auto Parts (called before I came and they confirmed they would put them on, and they said yes), well the guys took the blades out looked at the truck and came back in and said these don't fit. So I went back to Advanced Auto parts and they put them on in 5 mind. So basically no one wanted to take the time to do it or to explain to me the process of letting the tape dry. The guy at Afvanced Auto Parts explained it to me, thankfully before I ripped off the tape. Too bad Advanced Auto Parts doesn't install windshields otherwise id recommend them over these guys. Too concerned with getting you out the door.NegativeProfessionalismServicesAuto windshield replacement