American Auto Glass Llc

I have needed American Auto Glass Llc twice this summer- the first time for my drivers side power window which had fallen off the track- They were able to fix that while I waited at their shop. The second time I needed a new windshield for a different vehicle- I had call for a quote which was way less than the other 4 places I called and they came to my home the next day and it was professionally installed in under an hour! Highly Recommended!PositivePunctuality, Quality, Professionalism, ValueServicesAuto power window repair, Auto windshield replacement

I was quoted $189 all inclusive both on the phone and when I received my bill after the work had been done, and they wrote my credit card down (didn't process it there at the shop), and told me that they would process at a later time. I checked my account and saw that I was charged an extra 3.5% for credit card fees. While it was stated on the bill in fine print, this was not given to me by word of mouth throughout the entire transaction pre and post-work. I also never saw a receipt once they ran my credit card. One star for an untrustworthy business and for suspicious credit card processes. I hope in the future they verbally notify all customers of the 3.5% credit card transaction fee.ServicesAuto windshield replacement

American Auto Glass in Virginia Beach was subcontracted by another company to replace the seal on my motor home windshield. The good thing was that they identified that the windshield could be put back into the existing seal, which saved me quite a bit of money. The bad thing was that while my motor home was in their possession, one of their employees backed up the motor home crashing it into the dumpster across the street and they didn’t tell me. I was “scheduled” to pick it up on a Saturday, was told someone would be there until 2pm. I drove 2 hours, arrived on time by 11am to find that no one was there and their office was locked. Obviously they were avoiding the impending confrontation about the damage to my motor home. A neighboring business owner told me that he witnessed the accident, which had occurred a couple days earlier. After calling their number many times (couldn’t leave a message because their mailbox was full) and waiting for over an hour, I called the police and made an accident report, after which I left and drove 2 hours back home. On Monday, I called and spoke to the woman in the office and then man in charge and as expected they denied everything and made up some story about one of their vehicles being struck and that my motor home must have been struck as well. Such BS! These people have no integrity! In the end it cost $8,000 to repair the damage to my motor home and they wouldn’t even pay my $500 deductible!!!ServicesAuto windshield repair

Double charged Paid for windsheild replacement with credit card. Was charged the day of service and the again 3 days later. I contacted business several times to allow them to resolve this matter. I was assured multiple times by them the will get me money back but that never happened. And ended up getting charged a third time but luckily for me it didn't fully processed. So here it is a over a month later no follow up from them or anything. All an all I feel this is bad business. And should have definitely been made sure it was taken care of.ServicesAuto windshield replacement

Unprofessional company. Received a confirmation text two hours prior I responded to and when I arrived no one was there and the front of store glass was completely cracked. So I asked myself how are they going to be a glass company with their glass. I recommend you put your glass in yourself before dealing with this company. I called the manager who was rude and nasty and said we can come to you Monday not the day I got out my bed drove over 30 minutes too and confirmed the appointment too. Don't do it do better!ServicesAuto windshield replacement

You won't find a better deal or nicer business owner than Mr. Curtis Horton at American Auto Glass. My new Bronco took a windshield full of rocks thanks to a dump truck with an unsecured load. American Auto Glass was recommended to me by a friend and my friend nailed it. Curtis provided two different options (OEM & Aftermarket) and explained the difference between them. His quote was a fraction of the big box auto glass companies and his customer service was top notch. He actually knew the product versus reading some script and he was able to get me in immediately. Installation/calibration was quick, the product top notch and he is even great conversationalist. If you are in the Greater Hampton Roads area and in need of a windshield give Curtis a ring, you can thank me later. I hope I never need his services again but it's good knowing if I do there is an honest glass company in the area I can depend on.