Apple Auto Glass

Review for Apple Glass Replacement, Pembroke We reached out to Apple Glass Replacement in Pembroke because we wanted to support a local business, just like ours. Initially, the owner advised us it would be cheaper to pay out-of-pocket rather than go through our insurance, claiming it might raise our premium. However, when we checked with our insurance company (Expertise), they confirmed that replacing the window would not affect our premium. We scheduled an appointment, and the owner told us the technician would arrive between 8 and 10 AM. Unfortunately, the technician didn’t arrive until 4 PM. To our surprise, we discovered that Apple Glass does not perform the work themselves—they subcontract it out to another company. When we decided to go through our insurance for a more affordable option, the process became unnecessarily difficult. We tried to arrange a three-way call between Apple Glass, the insurance company, and ourselves, but the owner wouldn’t answer their call. Yet, when the subcontractor called him directly, he picked up immediately. This raised concerns that the owner may have been avoiding our insurance company’s calls deliberately. When we finally spoke to the owner about using insurance, he became argumentative, insisting his price was fair—even though it was the same as larger companies like Safelite Auto Glass. Supporting small businesses is important to us, but this experience showed us that Apple Glass does not operate with the level of transparency or service we expect from a local business. We would not recommend Apple Glass Replacement to anyone. If we could give -5 stars, we absolutely would. They subcontract all their work, offer no added value, and seem more concerned with avoiding insurance claims than serving their customers fairly. If you want reliable, honest service, look elsewhere.

Had an excellent experience with Apple Auto glass. I requested a quote online and they got right back to me. They were on time and did an amazing job.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

The glass they installed on my Toyota Prius 2020 was not compatible. I got the error message "Pre collision system malfunction" on my car after they replaced my windshield. At first, I thought it just need to be recalibrated. When I take my car to my dealership they said my windshield lack of certain part needed for pre-collision system to work. Scam company.

Wow such nice and friendly people I couldn’t believe how fast they got the job done I thought I was going to be late for work but they knocked it out in 30 minutes. Also a big thank you to Sean for such a great pricePositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

They were great! Amazing service and very professional, they were fast and very attentive. I got my windshield replaced at an amazing price. I really recommend this place!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

From beginning to end, Apple Auto Glass was professional, well prepared, knowledgeable, and courteous. They are very affordable and punctual, which I learned when they arrived at my vehicle 15 minutes before my scheduled appointment, ready to work. I would highly recommend this company to anyone in need of any vehicle glass services.