Auto Glass Now

Overall a good experience. I have never had to replace a windshield before and reviews for the local Safelite and AGN were not that good. When I focused on recent reviews AGN was much better and I got very good phone support from their office. Safelite runs everything through their 800# and they were no help. I didn't know I had a choice between an after market and an OEM. AGN came out to install the aftermarket but supposedly the aftermarket may have had trouble being calibrated which would cause error messages and some of the windshield based features not to work. Their warranty would not have covered that so I told them to bring it back and make a second appointment for the OEM which cost twice as much. Both installers were very experienced and the installation of the OEM was done quickly and neatly. So far no problems.

I wasn't going to leave a review, but when prompted by text- figured I'd go ahead. I called to confirm the windshield could be replaced, they had my VIN and knew what was needed. I arrived at 8:00 a.m. the employee was pulling up at the same time. She had to turn on her systems while I waited. Employees should be there before customers arrive at 8:00. I confirmed the day before that it would only take a couple hours and by 2:15 when I had not heard a single update I made a phone call and was told that the windshield they had in stock had a scratch and so new and had to be ordered. That should have been checked the day before. At that point I asked how long it would take this in an hour and a half. Again, after not receiving an update, at 3:45 I called back and waited on hold for 10 minutes to be told the car was being recalibrated and should be done in 30 minutes. My husband arrived at 4:30 and had to wait another hour before receiving the car. The lack of communication and timeliness was very frustrating. Next time I'll just stick with the dealer and pay the higher price.

The only reason I didn’t give a full 5 stars is because they are strictly first come first serve. They don’t do “appointments” beyond setting a date. Otherwise, I was very pleased with the service. I had to have a full replacement window installed, including the removal of my makeshift plastic/duct tape window and vacuuming the remaining shattered glass from inside the vehicle. The work was completed promptly (in less time than the 90 minute estimate) and the service was very affordable (~$100 less than the estimate I received). If I’d been able to schedule an exact appointment rather than showing up before 8AM on Saturday, I would’ve given a full 5 stars.

These people need to apologize to the trees for wasting the air they breathe. I dropped off my daughter's car for a windshield replacement. Was the second person in the door. Was told it would be a few hours. No big deal, I called at 1pm was told I'm next in line the rain has slowed them down, I get that too. But to be called 30 min later to say that they can't do the job because there is a gash in the new windshield? I asked if it's still safe and in better condition? I was told they didn't look at the car. Then I was told since they pay full price for the windshield that they will not be willing to help out besides doing it tomorrow if it's not raining. Piss poor service.

Install was fine but very disappointed in wait time and customer service. I was told that an appointment couldn't be made and it was a first come first serve basis. I dropped my car off at 9am and was told it would be a few hours. I called at 230 and they said my car was in the bay and would be done in 45 mins-1 HR. I arrived 1hr 20mins later and my car was still in the garage. I patiently waited for another hour then asked the female behind the counter how much longer and she said "I don't know, we say a minimum of 2hrs once in the bay." I told her I dropped my car off at 9am and when I called I was told it would be 45-1hr. She stated, "we don't say that." I became very frustrated and told her that I don't take kindly to being told I'm lying or making up a statement and she can take that up with her employee. My car was not finished until closing at 6pm and when I got in it, it wreaked of cigarettes which made sense bc workers were constantly puffing on them in the garage. My dash and handles are also very dirty and weren't cleaned or wiped. I will not use this company in the future and would not recommend due to poor customer service and an absurd wait time.

So..where do I start.. the 2 girls up front are beyond sweet...these employees here are awesome..they are spot on..I am so impressed..I saw the professionalism of all their employees..I asked questions that they were all very helpful with and thoroughly enjoyed talking with everyone that I was able to talk with. Highly recommend Auto Glass Now! I recommend them to anyone that needs glass work. Make the right choice and come see them..the man that fixed my vehicle had 21 years here..and I definitely will be coming back here if i need anything glass repair related..Thank you for fixing my trucks windshield. 5 stars!! Beyond d happy with their work and the experience!