Auto Glass Now

Couldn't recalibrate the camera after replacing the windshield and drove around with the car beeping at me for 3 weeks. After 4 tries, dealing with a tech who didn't seem to understand I wanted my car back the way I gave it to him, and spending $60 just on Uber rides to and from my office, plus several hours of my time, they wanted me to come back a 5th time. No, but thank you.The tech claimed it was my computer when it wasn't. I took it to the dealership and spent $200 with no issues to recalibrate the camera. It was a terrible experience. with the exception of the receptionist who was always very nice to deal with.

Their customer service was excellent. The process of setting up my appointment and the work completion was quick and easy. They texted their address to me and I received multiple reminders via email and text message. I was warned this is a cosmetic repair only and fractures could still be slightly visible or begin to crack. I have two small fractures likely from pebbles flying from a construction vehicle, both fractures are smaller than a dime with no cracks on my windshield. I just wanted to prevent the fractures from cracking if possible. Before and after the repair, my windshield looks almost exactly the same. What I did notice is Auto Glass Now was nice enough to clean my windshield where there was residual paint on it from a window paint marker. Since I can’t confirm or deny if their work has actually strengthened my windshield, I guess only time will tell if it cracks in those areas. I can definitely say there was no cosmetic improvement. It would’ve been nice if they evaluated the fractures and told me the probability of a cosmetic improvement prior to doing the work so I could decide if it was worth it. As of now, it looks like I’ve wasted $104.

I've used this business several times but this last time I am extremeLy displeased with..It took 4 hours to do something I had an appointment for and was told it would be 1-1.5 hours as well as they left glass pieces all in my trunk and back seat they also did not reinstall my defroster or antenna wires as well as broke off the lever that allows my rear seats to fold down and the weather stripping is already coming out in some areas of the window only 1 day later ...and did not mention any of this too me while I was thereServicesGlass installation, Installation, Auto rear window replacement, Auto windshield replacement, Window installation

Expect your bill to be $500 over what they quote you because they dont know how to differentiate between different makes and model of vehicles. Also expect delays because they order improper parts at their own pace. I hope the service quality improves as this was recommended as one of the only reputable auto glass installers in huntsville. This issue was mainly due to a call center they use, however the contracts a company hold are a direct reflection of how the company operates and if i can't trust a professional to accurately set up an appointment, how can I trust the asociated brand to install a $1200+ part. I can't at this time. Best regards, Mr.Quick

Took my 2023 Q3 in today for a new front windshield. After keeping my car for 4 hours they were unable to calibrate the car. They offered to "refund" my calibration charge but still charge me for the windshield. I called the Audi dealer who told me that they were not qualified to calibrate the car and should have never accepted it for replacement. The Audi dealer offered to write me a letter to go with my credit card dispute. So in conclusion, they will promise a complete job, half a** it. Charge your credit card and send you on your merry way with none of the safety features in your car operational. Pretty sorry way to operate a business. Enjoy the Christmas tree on your dash until you pay a reputable company to fix it.

My windshield was installed a little over an hour which was great! However, fragments of glass were left all across the dash board . Debris was left all over floor. I had to reinstall my rear view mirror and cover the cord that connects the mirror. I understand working on my vehicle can cause debris and other particles to less a mess but, I didn't expect to clean it up. I definitely will consider other establishments in the future for my glass replacement needs even if I have to pay more out pocket. I would like to say " Thank you"to the young lady at the front desk. She was honest because I accidentally gave her an additional $100 and she gave it back me.ServicesWindow installationPrice assessmentReasonable price