Glass America - Auto Glass Repair & Windshield Replacement

Made an appointment on thd phone to have glass replacement. Told me to go on over there to hsve put in next day. When i got to location they told me they did not know anything about it. That i had talked to a call center somewhere and they could not get to me tellnthe middle o the next week. I told the to forget it i would go somewhere else and i did and got it the next day. You have got a place where the right hand does not know what the left hand is doing. I did have a windshield installed at you place about 4 years ago and now it is leaking bad and they want do anything about it so here is your review DO NOT USE THIS PLACE

I tried to use this company/business to get a window fixed on my vehicle. Not only was I lied to apart my part, I was also lied to about the person at the mechanic shop that was supposed to be there to fix it. According to them, they use the same company to transport parts to the different shops and that the drivers all have more or less the same route. So if someone could please answer me this question; how is it that you have the same driver, same truck, same route have EVERY PIECE of glass break on not 1 occasion, but on 5 trips in the same month? And how is it that that driver still works and has his license? Myself, and my husband were also told that a man by the name of Tony was the one that was in charge of my window, since he was not only the supervisor, but he was the man that works on windows. Well when we both called and asked for him, not only did he NOT WORK THERE, the shop has NEVER heard of him. Come to find out he was dating someone that works in that office, and apparently they broke up or were arguing and they wanted to get back at him by trying to blame for not only ALL the glass being broken on every order, but by falsifying his employment. When I did call back and tell them my questions and concerns, not only was I hung up on, but my number was blocked and so was my husband's. Now even if we call from our work's phone number once we say who we are or mention what vehicle we are talking about we get hung up on and when we call back we get a message that the number is no longer in service. I know this because I called just before posting this and when I mentioned my name and vehicle the line got disconnected somehow and when I called back the number a few minutes later I got that same disconnect message. DO NOT USE THIS COMPANY, unless you don't mind being lied to and having your insurance company lied to also.

Unbelievable... they ordered the wrong glass twice, failed to even show up once, and took over 6 weeks to replace my windshield. At one point I was trying to reach them and they literally picked up the phone and hung it up. I couldn't believe it, so I tried a couple times and yep. That is what they were doing you. Mind you I never so much as complained during this whole experience. After they dodged my call, the next day a tech just showed up as though I had been scheduled. Someone clearly just dropped the ball and didn't want to deal with it.

I had my windshield replaced a couple weeks ago after a rock put 2 huge cracks in it. Oscar drove out to Lawrenceburg to fix it for me while I was at work. Even though I didn't answer his call, he still showed up and I'm so appreciative that he did. He did such an amazing job! He was very careful not to damage my trim while removing it and had my windshield installed in no time. I had an issue with my insurance and he even helped straighten that out for me. His professionalism and friendliness will never be forgotten. Oscar is the best of the best! Would recommend him 10 out of 10!

This was my first time ever needing my windshield replaced. I had no clue who to use.. so I turned to Google & read some reviews. Glass America had some of the best reviews. So I decided to call them. The lady that answered the phone was very helpful, patient and professional. The day of my appointment, the guy came and realized the wrong windshield had been ordered (I was thankful he realized & didn't try putting it on anyways.) So my appointment had to be rescheduled, which I was totally ok with because I obviously want the correct windshield. Then the next appointment was bad weather so we rescheduled again to yesterday. The guy that comes (can't 100% remember his name, maybe Daniel?) is very kind and professional. He had my windshield replaced in less than an hour! There was no mess left behind inside my car or outside my car. This morning it was pouring down rain and there are no leaks. Great experience & would definitely use them again!PositivePunctuality, Quality, Professionalism, Value

Glass America replaced my windshield on September 4th, 2019, but did not used the recommended procedure to remove the windshield/roof pillar moulding and broke my car. The technician was in a hurry or didn't bother to look up the recommended procedure; instead pulled the moulding off the car with brute strength. He broke the tabs that hold the moulding on the vehicle. After the incident, I submitted a claim with Glass America and three (3) months later they still have not resolved the issue. The only resolution they have offered to date is to glue the moulding back on the car which is not approved by me or the manufacturer because of the risk of flying off while at highway speed. In the mean time, I have not been able to leave my car outside in the rain because without the moulding installed properly, the rain water leaks into the interior.