Glass America - Auto Glass Repair & Windshield Replacement

Made an appointment on thd phone to have glass replacement. Told me to go on over there to hsve put in next day. When i got to location they told me they did not know anything about it. That i had talked to a call center somewhere and they could not get to me tellnthe middle o the next week. I told the to forget it i would go somewhere else and i did and got it the next day. You have got a place where the right hand does not know what the left hand is doing. I did have a windshield installed at you place about 4 years ago and now it is leaking bad and they want do anything about it so here is your review DO NOT USE THIS PLACE

We brought our car into Glass America solely as a precaution. The dealership fixed a small electric problem for us and stated that while they could find no evidence of moisture getting in through our windshield, it might be possible that water was getting in. My husband and I never saw any evidence whatsoever that there was water getting in; however, we took the car into Glass America just to follow up. The glass technician looked at our windshield and said that it looked good and that there was not a problem, except that there was a tiny place on the passenger side that needed a little bit of resealing. He resealed it for free and sent us on our way. A few days later it rained and water was not just leaking...but pouring into our car from the top of the windshield. The ceiling of the car was sopping wet and water was all over the console and floors. I called Glass America about this issue and I was transferred to a manager named Brandon (who had never seen our car), and who proceeded to inform me that my car already had a problem and that is why we brought it there to begin with. He denied any responsibility for the issue. He talked over me constantly and then stated that the only way in which to rule out a leak would be to have taken off the entire windshield to begin with. When I asked why that wasn't done to begin with if that is the ONLY way to rule out a leak, he accused me of calling the people at Glass America "bad people." I have never experienced such rude customer service. He did not offer any compensation and now we have water damage to our car. When we called the dealership and spoke with the technician who had referred us to Glass America, he was astounded by what happened because he knew that we were not having any leaks even remotely close to that in the car he had worked on. We would definitely not recommend Glass America to anyone.

This was my first time ever needing my windshield replaced. I had no clue who to use.. so I turned to Google & read some reviews. Glass America had some of the best reviews. So I decided to call them. The lady that answered the phone was very helpful, patient and professional. The day of my appointment, the guy came and realized the wrong windshield had been ordered (I was thankful he realized & didn't try putting it on anyways.) So my appointment had to be rescheduled, which I was totally ok with because I obviously want the correct windshield. Then the next appointment was bad weather so we rescheduled again to yesterday. The guy that comes (can't 100% remember his name, maybe Daniel?) is very kind and professional. He had my windshield replaced in less than an hour! There was no mess left behind inside my car or outside my car. This morning it was pouring down rain and there are no leaks. Great experience & would definitely use them again!PositivePunctuality, Quality, Professionalism, Value

Unbelievable... they ordered the wrong glass twice, failed to even show up once, and took over 6 weeks to replace my windshield. At one point I was trying to reach them and they literally picked up the phone and hung it up. I couldn't believe it, so I tried a couple times and yep. That is what they were doing you. Mind you I never so much as complained during this whole experience. After they dodged my call, the next day a tech just showed up as though I had been scheduled. Someone clearly just dropped the ball and didn't want to deal with it.

Glass America replaced my windshield on September 4th, 2019, but did not used the recommended procedure to remove the windshield/roof pillar moulding and broke my car. The technician was in a hurry or didn't bother to look up the recommended procedure; instead pulled the moulding off the car with brute strength. He broke the tabs that hold the moulding on the vehicle. After the incident, I submitted a claim with Glass America and three (3) months later they still have not resolved the issue. The only resolution they have offered to date is to glue the moulding back on the car which is not approved by me or the manufacturer because of the risk of flying off while at highway speed. In the mean time, I have not been able to leave my car outside in the rain because without the moulding installed properly, the rain water leaks into the interior.

I had my windshield replaced a couple weeks ago after a rock put 2 huge cracks in it. Oscar drove out to Lawrenceburg to fix it for me while I was at work. Even though I didn't answer his call, he still showed up and I'm so appreciative that he did. He did such an amazing job! He was very careful not to damage my trim while removing it and had my windshield installed in no time. I had an issue with my insurance and he even helped straighten that out for me. His professionalism and friendliness will never be forgotten. Oscar is the best of the best! Would recommend him 10 out of 10!