Auto Glass Now

Had an appointment for a mobile chip repair for between 8 AM and 5 PM - no, they couldn't narrow it down to even morning or afternoon, but the tech would call 30 minutes prior. Took my dog for a walk, and luckily we hadn't gotten very far when the tech showed up unannounced. He spent about 10 minutes repairing the chip, and I wasn't impressed at all - still very visible and the outside of the glass wasn't even smooth to the touch, you could still feel jagged glass. The tech said it doesn't make the chip look better, the repair just prevents the chip from spreading...oh really?!

I love this damn place... I'm not sure how good the windshield is in yet but from my inspection it looks great and this company is the only company out of three that came out that actually did the windshield and didn't make up some reason why they couldn't do it... the guy that put the windshield in text me and said " sorry, I couldn't do a great job with your inspection sticker"...I laughed and thought to myself " wow, they put the glass in and that's what he's texting me about"...I said that was the last thing I was concerned about..by the way, they make inspection stickers to only be used once, once you get to take it off it rips into a word that says void so he would have never got it off and on again anyways.. thank you so much for putting my windshield in and the other two famous company's that are in wny can kick rocks.

I got to my appointment and was immediately greeted and asked if I was going to be staying while my car was being worked on. They offered me coffee, snacks and water and were constantly updating me with my car. They were done within an hour, we had some issues with my cars calibration and it was resolved very quickly with no issues. They made sure I was satisfied before I left. They made sure to answer any questions or concerns I had with my vehicle. Very nice staff, definitely will come back here if I ever have any issues with my glass!

I made the appointment for them to come to my home to change my windshield, one of the workers called me and said he couldn't do alone and asked me to bring it in to the shop , so I did , and then he told me he still couldn't do it cause he needed help and no one was there, reluctantly I rescheduled for this morning and arrived at the shop 30 min early , and Andrew single handedly installed the windshield by himself in 30 minutes!! Thank you, Andrew, and if I were the owner of the shop, that other guy would be looking for a new job .. even though I got the runaround from the other useless worker , Andrew saved the day, and that's why they get a 4 star rating

Had an appointment scheduled for Monday at 8 am. Confirmed on the phone the Friday before that I was able to drop my car off before 8 am and put the key in the key drop off box. Received a call at 8:30 am Monday morning stating that I missed my appointment. Called back and was repeatedly told that I missed my appointment, despite me telling them that my car was already there. They finally agreed to service my car, and I confirmed I would pick it up before the end of the day. Arrived at 4:40 pm and they were completely closed, despite confirming that they closed at 5 pm. I ended up calling the mechanic Fabian (who was very kind, the only positive interaction throughout this whole ordeal) who attempted to contact a manager to come back out, but I was eventually informed that they could not get in contact with anyone to come back and I would have to come back the next day. My car was still in the parking lot and when I went to look at it before leaving, I realized they had left it unlocked after leaving for the day. Very frustrated with their service, would not recommend.

Everyone from being greeted in the parking lot by the awesome technician to the receptionist Kelly, shes a blast as well as the location Manager they are a great crew and did an amazing job!! From start to finish the experience was EXCEPTIONAL and I would 100% definitely recommend them to anyone looking to have work done!! I actually already told my boss about them!!! Thank you to the Auto Glass Now staff!!!! I'll definitely be a return customer(hopefully not too soon though!) 😁