Auto Glass Now

On April 13 2021, I went into Auto Glass Now LLC at the Parma location for my scheduled 11am appointment. This appointment was to replace the windshield on my 2018 Ford Escape. I purchased this vehicle in July 2020. Upon completion of the service, Jake started to back out my vehicle from bay 3. As I stood outside watching him back out, I noticed a long scratch on the back bumper that started from the drivers side so I yelled out “Hey” in shock as to what I was seeing. As he continued to back out my eyes swept towards the front to look at Jake but instead landed at the corner panel of the front drivers side bumper where there was a very prominent, fresh and long scratch as if it was keyed. The paint from this was still coiling up and hanging from the bumper. At this point I yelled, “What the Hell!!” My voice and shock is what stopped everyone in there tracks. Jake got out of my vehicle, only to state that he did not scratch my vehicle, therefore he left me standing there never to return or explaining anything to me. Another guy, I am assuming came up and immediately stated that the scratch did not happen in their shop, to which I clearly showed him that it was a very fresh scratch and still coiling. A heated exchange occurred and he said I could watch video. I said yes but as I sat and waited no one ever came back and the guy who offered for me to watch a video simply returned to another customer and began fixing his vintage truck and talking with that customer instead of dealing with me. I left, practically in tears, went up the street parked and called back stating that I will return the following morning(April 14 2021) to review the footage. So I continued on and after getting off the highway, I took additional pics of my vehicle. The scratch that had the coil hanging is now gone, hence, further proving that my vehicle was damaged at the glass shop. Had my vehicle had this scratch coming into the shop, there would not have been coil, fresh coil hanging. Second day I went to view footage, but not before going to several body shops, including Ford (who does not do body anymore) to get estimates of the damage to my vehicle. Upon entering the store, I was received with hostility by the very person, Jake, who worked and damaged my vehicle(this is not alleged). Mind, you that the day before he ran for the hills never to approach me again until the next day. He even got to the point where on of his superiors had to remove him from the office. He kept walking towards me not even 5 feet from my face and WITH NO MASK ON! I hope that was caught on video because in my preparing to defend, I stood to gain distance and ready to fight! After several confrontations and heated disputes, all while reviewing the footage, one can see that there is no visible scratch before Jake serviced my car. And I can clearly see my vehicle UNSCRATCHED as Jake is pulling it into the bay. Also I recorded the footage from my iPhone. On the video that I recorded you can hear conversations between me and a supervisor and General Manager (didn’t get names, but I do know faces and voices) But there is one name I wont forget and that is Shannon, the self proclaimed Vice President. During all the heated exchanges and my grievance, again she is one that did not come to see or hear what was the issue, but she did come into the office after I said several curse words to the General Manager in his defense! She she yelled, raised her voice and threaten the police and also put me out. Mind you, I have video of the entire exchange! Now I have video and pictures that substantiate my claim. I never stated that the damage was intentional, but surely it happened during the servicing of my vehicle. Also, it was told to me after the fact that all managers / store employees were made aware of the damage but no one informed me. In my video you clearly hear the General Manager state this and I asked why wasn’t I made aware? On the inspection sheet, it shows that the front bumper, chips around the windshield were marked, but not the scratch on the rear bumper...ServicesAuto windshield replacement

Was fast and efficient in getting my back window done in less than a day. Communication was great and the front desk lady ( I think Shana was nice ) . Once I picked up my car - I noticed they full on left the brick that was used to shatter my window in the car. But on top of that my car was full of glass pieces as well. They did a C+ job getting the glass cleaned up in the back of the car where the brick went through. But my front dashboard, passenger seat, driver seat, console, side consoles for both driver and passenger seat had glass still in spots. Very visable spots you can’t miss. And the back where they did vacuum still had a decent amount of glass on the back seats, floors and back window. I had to spend 20 mins cleaning my car to get all the glass out they did not. On top of that the window the window they put in was not clean. It had smear marks/ a little cloudy. It would have been nice if they took the time to clean the glass and the glass piece's that was shattered all throughout my car in very visible spots. I feel like my car as just a number or quota to meet to that day and how fast they could get it done with how crappy my car was when I picked it up. I’m not asking for a lot but a clean window and the glass pieces being vacuum up is the bare minimum. And they can’t say they didn’t see it it was very obvious how badly they vacuumed the one area and ignored the rest of the car. The person pulling up my car when done had to notice the pile of glass in my passenger seat, and front dashboard

Auto Glass Now exceeded my expectations! I needed my back window replaced and was impressed with how easy it was to make a same-day appointment. The team was professional, efficient, and had my window replaced in no time. On top of the fast service, the cost was incredibly affordable, which was a huge relief. The combination of great customer service, quality work, and low prices makes Auto Glass Now the go-to place for auto glass repair. I couldn’t be happier with my experience and highly recommend them to anyone in need of quick, affordable service!

The window was 1/3rd the cost of their competitors, was a name brand glass window, and they had it replaced in less than 45 minutes. I thought once it was replaced it may never fit right and wind would whistle around the edges, the window would squeak going up and down, etc but it is like new again. The only issue I had is a large portion of the glass from the broken window was left inside of the door and rattled. For the price paid for the new window I did not mind the extra 90 minutes of my own time to take the door panel off at home and pick the glass out.

I had a terrible experience with this auto glass now shop when they installed my quarter glass. First, they didn’t include the latch bolt nut, forcing me to order it myself. I had to return the next day just to have it installed. On top of that, the rubber seal around the glass was poorly adjusted—clearly not installed properly. When I pointed it out, the technician brushed me off with an unprofessional attitude, saying, “I did my job,” as if that was supposed to fix the problem. Then, a lady stepped in and said, “You know what, we’re not charging you for this,” like that somehow made up for the shoddy work and terrible service. My advice? If you want quality service, don’t even bother checking with these people. Save yourself the headache and go somewhere else.

Called around and this place had the best price for my windshield with the F-150 logo in the middle. Called and Tammy set the appointment for the same day. I had a funny feeling based on the content of some of the reviews that I read. Sure, the ratings reflect well, but the content of the bad reviews stuck out. I asked Mike (I believe that was Mike) about the reviews. He stated most bad reviews are because they don't like him. Well I see why. After installing my windshield, I asked the installer about uneven glue around the border. He assured me it would not leak. But the job was sloppy still. I also noticed the same on the inside of the windshield. Most importantly, my rear view mirror was so loose it felt like I could pull it off. I asked him about it. He said that happens with all Ford cars. He came out to look at it and said himself "thats to loose". He told me to he would call me the next day when he had a solution for it. I called the next day around noon and someone told me he would call back when he had a solution. I asked if that meant today and he said yes. Needless to say I haven't heard from them. The second this company gets your money your relationship with them is over. I called two other glass companies and both have stated they have no issues with broken Ford broken rear view mirrors after install. I should have went with my gut and gone somewhere else. Now I have thin pieces of plastic trying to hold my mirror still which shakes violently when I drive. Save yourself the headache and please go somewhere else for your glass needs. The initial great customer service you will get is a sham. *Updated- I filed a complaint with the BBB on 5/9/17. The company responded on 5/15/17 that they would reach out to me to repair. They have never done so.